Remove Customer Success Remove Headcount Remove Payment Services Remove Payment Solutions
article thumbnail

$1M to $100M in 20 Months, The Hard Part: How Everything Breaks in Hypergrowth with Deel Co-Founder & CRO Shuo Wang (Video)

SaaStr

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance.

article thumbnail

Behind the Round with SaaStr:  Chorus.ai Raises $45 Million

SaaStr

Founded in 2015, Chorus operates a SaaS platform that provides valuable insights from conversations – say with calls, video conferences and emails — for revenue teams. And some of the marquee customers include MongoDB, Gitlab and Qualtrics. . This brings the total amount raised at $85.2 No doubt, Chorus provides this at scale.

Scale 345
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Playbook to Building a Customer Reference Program with Talkdesk SVP of Client Services Gillian Heltai (Video + Transcript)

SaaStr

Learn from Talkdesk SVP of Client Services how to build a Customer Reference Program. How to create boundaries and norms with the sales team, how to find customer advocates, how to build and scale your program, as well as the difference between incentivized vs. reward program. Gillian Heltai | SVP, Client Services @ Talkdesk.

Scale 141
article thumbnail

Everything we’ve learned about scaling sales

Intercom, Inc.

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. We have a great sales force.

Scale 172
article thumbnail

SaaS Financial Plan 2.0

The Angel VC

As I wrote in the original post: It's a simple plan for an early-stage SaaS startup with a low-touch sales model – a company which markets a SaaS solution via its website, offers a 30 day free trial, gets most of its trial users organically and through online marketing and converts them into paying customer with very little human interaction.

article thumbnail

Zapier’s Richard Hall on why your support organization is a brain trust – not a cost center

Intercom, Inc.

Richard Hall is the Director of Support Operations at Zapier , the platform built to democratize automation and eliminate manual “busy work” by enabling teams to integrate web applications and build smoother workflows. All of these components had us zero in and focus on customer outcomes,” he says.

Payments 118
article thumbnail

5 Startup Roles That Help you Grow Faster

SaaSX

You may be hesitant to add the overhead for what appear to be operational roles but in my experience the right people are revenue levers, helping you sell more, faster. This is a dedicated role that helps distribute product knowledge across a fast-scaling sales and customer success team. Sales operations manager.