Remove Customer Success Remove Headcount Remove Operational efficiency. Remove Underperforming Technical Team
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The why, when, and how of customer (re-)segmentation with ChurnZero CCO Alli Tiscornia

ChurnZero

Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. We were very lucky that our specific customer base is CX professionals.