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2021 in conversation: Learnings from the podcast

Intercom, Inc.

We’re not exactly sure how, but yes, it’s that time of the year again. More than integrations and features and quarterly reports, back in August, Intercom turned 10. Zanade Mann , founder of Black Women’s Business Collective. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom.

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SaaStr Podcasts for the Week with Bernadette Nixon, Jay Snyder, Nick Mehta, Loren Padelford, and Jason Lemkin

SaaStr

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

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How Buffer Reached $20m in ARR by Focussing on Growing ARPA

Chart Mogul

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. While Baremetrics was fulfilling the desire for public transparency, internally the team was using Looker almost exclusively to track and report revenue metrics. What is Buffer.

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How to Close the Enterprise When You’re Just a Startup (Summit Replay)

Sales Hacker

Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? If you are trying to overcome no brand and market, you can’t ask somebody for a three year contract. I demand payment upfront.