User Pilot

APRIL 9, 2024

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. Reducing time to value is essential for user retention and product adoption. Best onboarding platforms: WalkMe.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

Intercom, Inc.

SEPTEMBER 21, 2022

Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44% Which improves retention and grows revenue…. This has allowed them to work more closely together to create a seamless, holistic communication experience for their customers.

Customer Support 118

Customer Support Scale Scaling Technology 118

Baremetrics

JUNE 26, 2020

But if you’re able to continuously teach your customers new things about your product, it’ll give them a reason to log back in and continue using your software. Improve trial conversions: If you offer a trial period, onboarding is SUPER important. Customer retention Another metric you can tie back to customer onboarding is churn.

Onboarding 99

Onboarding SaaS Churn Social Media 99