OpenView Labs

MARCH 23, 2021

Kim Scott’s Radical Candor teaches leaders how to care personally and challenge directly—two wildly impactful things that result in happier, more productive workplaces. As one Black woman CEO pointed out, it’s hard for her to create radical candor in her workplace without someone invoking the angry Black woman stereotype.

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Intercom, Inc.

APRIL 6, 2020

So while Inside Intercom built its reputation as a source of advice on building great products, some of the most impactful lessons that have remained with me from helping colleagues publish their insights on this blog are all about people rather than product. The key takeaway for me? The medium matters. Sorry Slack.

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ChurnZero

MARCH 1, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. This spotlight will be featuring, Brett Andersen who is the Director of Client Success at Degreed.

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SaaStr

FEBRUARY 4, 2020

As we’re acting, growing organizations are all about communication, communicating in one-on-one, communicating broadcast and there is a good framing from Kim Scott who wrote a book called Radical Candor and had worked at Google, and she frames feedback along two dimensions. How do you challenge directly X-axis?

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Sales Hacker

MARCH 2, 2020

Radical Candor. I’ve followed Jill Konrath since 2007, when I subscribed to her “Selling to Big Companies” blog. Everything she writes here is reinforced in her blog, eBooks and kits, and videos. Radical Candor: Be a Kickass Boss without Losing Your Humanity. Sales Manager Survival Guide. Winning with Data.

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ChurnZero

JULY 24, 2020

Buffer, a major SaaS company known for its radical transparency (like publishing employee salaries online), openly flaunts its failings to benefit others experiencing similar problems. Take a look at some of their blogs from over the years, which even cover sensitive topics such as diversity and revenue. Practice candor.

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SaaStr

AUGUST 19, 2020

If you’re interested Kim Scott who was my coach at Evernote has written a great book called Radical Candor and has a whole chapter on this topic, but also, encourage you in leveling up to think about doubling down on training for your key performers in sales or success or across the company.

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