Intercom, Inc.

AUGUST 15, 2018

Short on time? To set up the conversation, I thought it would be useful for everyone listening to get a brief rundown of your career to date. I had a 13-year career at Microsoft, where I started as an intern working on video games, if you can believe it. What follows is a lightly edited transcript of the conversation.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

GetUplift

SEPTEMBER 27, 2021

This may not surprise you, but it can be almost 7 times more cost effective to retain an existing customer than acquire a new one. Markin Blog, 2020 ). Markin Blog, 2020 ). . Markin Blog, 2020 )). Markin Blog, 2020 )). But, it can be more complicated than that. In fact, companies lose $1.6

Retention 89

Retention Strategy Sales Social Media 89

Sales Hacker

OCTOBER 7, 2021

It has little to do with the work itself, and more to do with the societal pressure, norms, and bias that exist in 2021. The expectation is that we can “do it all.” Celebrate taking time off to be with your family, kids, pets, friends, or alone with your thoughts. Heck, stand at the head of it. Time to take notes.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130