SaaS Brief

Customer retention is the new conversion

Intercom, Inc.

MAY 1, 2018

— Benedict Evans (@BenedictEvans) March 22, 2015. What you realize is today there are dozens of ways to get your first hundred, your first thousand, your first ten thousand, or even your first million users, so much so that Benedict Evans tweeted: A cool new messaging app getting to 1m users is the new normal.

Retention

Retention Payment Methods Onboarding Payment Solutions

Customer retention is the new conversion

Intercom, Inc.

JULY 1, 2019

— Benedict Evans (@benedictevans) March 22, 2015. But we’ve learned as much as can be learned about home page conversion in my mind, and that prompted this tweet by a guy called Benedict Evans , who make a point that a cool new messaging app can launch today, and within a few days, it can get a million users.

Retention

Retention Onboarding Subscription Payment Features

SaaS Brief

Customer retention is the new conversion

Customer retention is the new conversion

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