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SaaStr Podcasts for the Week with Tidelift and Cloudflare

SaaStr

Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? Harry Stebbings: Can I ask, if we take that to a practical level, because I totally agree in terms of that career development, and the thriving. What works? What does not work?

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Q&A with Maria Pergolino, Anthony Kennada, Aaron Ross and Jason Lemkin (Video + Transcript)

SaaStr

Maria : I think for many of our organizations, we’re automation, we are technology. And I remember being at that Dreamforce in 2009, which was awful. Our monthly self-service churn went from like 3% to like 9%, right? If something bad happens, you’re going to have to cut your burn, probably. I mean, literally.

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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Anita Nielsen.

Scale 130
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Best EMR Systems

Neil Patel

Suffice it to say, new laws and changes in technology have made EHR systems essential. This so-called “ pajama time ” has become an awful reality for every physician stuck using a well-intentioned but poorly-performing EMR system. If you are supposed to get a dedicated service rep, how dedicated are they?

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Intercom on Product: The dawn of a new decade

Intercom, Inc.

If you’re short on time, here are some quick takeaways: From Superhuman to bedside lamps, we look at the products and technology that defined 2019. We each take a look back and try to pin down our decade-defining technologies. Direct to consumer (D2C) businesses have taken off. Des: What do you think that represents?