User Pilot

JUNE 20, 2023

Onboarding Matters by Donna Weber links successful customer onboarding to retention by offering a comprehensive six-stage process. Author: Emilia Korczynska is the Head of Marketing at Userpilot. With her extensive background in the field, she shed light on the dos and don'ts of product onboarding in Product Rantz.

Onboarding 93

Onboarding VP of Engineering SaaS Consulting 93

ChurnZero

JANUARY 4, 2024

Customer success teams will be expected to take on expanded commercial responsibilities that enable them to measurably contribute to top-line revenue growth, predicts Hello CCO CEO and The Chief Customer Officer Playbook author Rod Cherkas. Companies that address this proactively will build some goodwill and get through these tough times.

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

SmartKarrot

JANUARY 5, 2021

A Customer Success expert, speaker, and a published author, Dave is known for his remarkable expertise in supporting B2B SaaS companies and developing their Customer Success capabilities. A top-notch thought leader in the customer experience industry, Adam is a splendid author and the co-host of Crack the Customer Code podcast.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21