SaaStr

MAY 15, 2020

Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? You know, the last time we did this, it was, I think, February 2019, so just a little over a year ago. When should one hire their first CS rep? What works? What does not work?

Sales Hiring 188

Sales Hiring Scale Technical Review Outsourcing Services 188

SaaStr

JANUARY 28, 2020

And I remember being at that Dreamforce in 2009, which was awful. Our monthly self-service churn went from like 3% to like 9%, right? If something bad happens, you’re going to have to cut your burn, probably. What do you do with that lightly toxic person on your team? I mean, literally. We were wrong. Aaron : No.

Sales Hiring 199

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 199

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Anita Nielsen.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Intercom, Inc.

JANUARY 3, 2020

If you’re short on time, here are some quick takeaways: From Superhuman to bedside lamps, we look at the products and technology that defined 2019. Despite huge growth and development over the last ten years, there’s also been some disappointments. The products that defined 2019. Des: You are very specially welcome.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118