article thumbnail

The Complete Guide to Client Onboarding and Retention

Neil Patel

Now it’s time to start the client onboarding process and welcome the new client into the fold. Client onboarding is the first step to creating a long-term relationship with a new client. If you want to retain customers, you need the right onboarding system. How Does a Smooth Onboarding System Help Retain Customers?

article thumbnail

Cohort Retention Analysis 101: How to Measure User Retention?

User Pilot

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. It is also useful for predicting future revenue. What is cohort retention analysis?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Churn Rate vs Retention Rate: Formulas, Benchmarks and Ways to Improve

User Pilot

Wondering how churn rate vs retention rate are different? Both metrics are important to track if you want to implement a successful product retention strategy. Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data.

Churn 102
article thumbnail

New User Retention: A Guide for Measuring and Improving It

User Pilot

New user retention is essential for product success. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention.

Retention 104
article thumbnail

User Retention Playbook: How to Keep Customers Happy

User Pilot

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Book a demo now if you want to improve retention in your company and increase revenue.

article thumbnail

How to Calculate Customer Retention Rate?

User Pilot

Wondering how to calculate customer retention rate and why? It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. TL;DR Customer retention rate measures the percentage of customers a company keeps over a specific timeframe.

article thumbnail

RevenueCat: Free Trials Are Way Up, Pricing is Stable in Mobile Subscriptions

SaaStr

Billion in tracked revenue. Too many of us settle for glacial times to deployment, and are too slow to onboard new customers. Better Retention Than the Lowest Quartile. It really pays to lean in on retention, especially if you sell to SMBs. Especially in UI/UX, onboarding, and conversions. Do better here.

Mobile 282