Remove Metrics Remove Product ROI Remove Technical Review
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Customer Churn 101: How to Identify and Address It

User Pilot

Enterprise clients stick around longer due to higher switching costs and longer contracts. In fact, 83% of satisfied customers are willing to refer others, according to Texas Tech research. They’re structured conversations tied to the customer’s goals, usage patterns, and product ROI. Overall B2B median: ~ 3.5%

Churn 85
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Job Description and Interview Questions for Director of Customer Success

CustomerSuccessBox

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.

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SaaStr Podcasts for the Week with B Capital Group and Bessemer Venture Partners — February 7, 2020

SaaStr

Karen Page: I think that we’re seeing a time, of course when CIOs and CSOs are up to their eyeballs with new technologies and just trying to keep up for their own companies to make sure that they are seeing the products and the services that are going to best solve their company’s problems.

Scale 211