SaaStr

DECEMBER 3, 2023

So over the past decade-and-a-half we’ve come up with a lot of yardsticks, metrics and rules for SaaS companies. E.g.,: CAC of < 12 months is Good-to-Great Paying sales reps 25%-30% of what they close is Good A burn ratio of 1 or less is Good These metrics do sort of work, if you have some capital to spend (i.e., They don’t.

SaaS Payments 194

SaaS Payments Metrics Payments SMB 194

User Pilot

MARCH 18, 2024

Let’s explore how a new user activation dashboard works, look at the key metrics you need to include in it, and see how it can help you unlock ways to retain more customers. A new user activation dashboard monitors and reports on activation metrics, identifying conversion bottlenecks and helping you improve the onboarding experience.

Metrics 101

Metrics Trends Onboarding Acquisition 101

Kellblog

FEBRUARY 9, 2023

I recently did a consulting project where I worked with an experienced executive to provide a crash course in SaaS metrics. As a teaser, here’s the first part it: The post My SaaS Metrics Syllabus appeared first on Kellblog. Here is a link to the outline.

Metrics 133

Metrics SaaS Consulting 133

User Pilot

MARCH 7, 2024

What metrics you should track? Other popular user engagement metrics include user activation rate , DAUs/WAUs/MAUs , user stickiness , product usage frequency, NPS, CSAT , customer retention rate , and customer churn rate. If your product is designed to be used daily, like a fitness tracker, DAUs are the key metric.

Engagement 104

Engagement Metrics Underperforming Technical Team Scale 104

SaaStr

NOVEMBER 15, 2022

Metrics are the key to evaluating success and setting goals, but not every SaaS business should orient itself around the same one-size-fits-all numbers. This flexible mindset creates just the right conditions for embracing evolving business models and new metrics. The Metric Monolith: The Rise and Fall.

Metrics 202

Metrics Machine Learning Artificial Intelligence Technical Review 202

Tom Tunguz

MARCH 28, 2021

UIPath’s metrics rank it as one of the fastest growing and capital efficient businesses today. The transition apparent in the metrics must have been a tremendous effort internally, but the dividends are plain to see in the S-1 and even more so when the company begins trading. The services gross margin is -19%.

Payment Services 359

Payment Services Metrics Payment Solutions Payments 359

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available.

Metrics 88

Metrics Customer Lifetime Value SaaS Acquisition 88

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 97

Metrics Customer Lifetime Value Data Analysis Engagement 97

Teamgate

JANUARY 11, 2023

If you are in the SaaS industry and not already tracking metrics – you should be! In this blog post we are keeping things very simple, providing readers with a glossary of definitions for the key SaaS metrics.

Metrics 97

Metrics SaaS 97

Tom Tunguz

AUGUST 20, 2020

introduced a gem of a new metric : month zero cash-on-cash payback. It’s not a metric one sees very often in pitch decks. But it’s another metric to add to the toolkit. Where does ZCP fit into the panoply of metrics for SaaS companies? It’s a cash accounting metric, not an accrual accounting metric.

Metrics 347

Metrics Payments Banking Sales 347

SaaSOptics

SEPTEMBER 29, 2021

We partnered with Fulcrum Equity Partners to get the inside scoop from investors on which customer success metrics they look for and why.

Customer Success 218

Customer Success Metrics 218

SaaS Metrics

MARCH 23, 2024

Understanding the connection between plumbing and Software as a Service (SaaS) metrics can offer valuable insights into overall performance and potential areas for growth. Read more The post Plumbing and SaaS Metrics: Making the Connection first appeared on SaaS Metrics. This article will.

Metrics 52

Metrics SaaS Software Operational efficiency. 52

Predictable Revenue

DECEMBER 16, 2021

The post How Technical Credibility & Metrics Will Help You Close More Deals appeared first on Predictable Revenue. As a sales rep it's critical that you're credible about how technical things interact so that you can help customers get to their intended outcome.

Metrics 232

Metrics Revenue Sales Strategy 232

The Daily Egg

SEPTEMBER 12, 2021

These days, The post What are some of the most important ecommerce analytic metrics you need to know appeared first on The Daily Egg. It’s essential to know the precise information to make an informed decision when it comes to running an eCommerce business.

Metrics 319

Metrics Business 319

Tom Tunguz

JULY 8, 2019

When I shared the Redpoint SaaS Metrics Template, I wrote about the difficulty I had identifying key engineering metrics. I’ve updated the template with a few metrics. I think these three metrics provide a sense of engineering efforts for boards and executives to discuss. 1 minus reliability is the percentage downtime.

Metrics 211

Metrics Engineering SaaS Startup 211

SaaStr

AUGUST 7, 2023

Learn about the most important SaaS metrics for founders in 2023 with the CEOs of the most metric-oriented company, monday.com, and the founder of SaaStr. For a quick recap on SaaS metrics: What is ARR in SaaS? So now we must be smarter about the most important SaaS metrics because they matter again. The takeaway?

Metrics 180

Metrics SaaS Sales Hiring Finance 180

SaaStr

FEBRUARY 14, 2023

In this week’s Workshop Wednesday , Salesforce Ventures Investor, Jessica Bartos, shares the 5 metrics every SaaS company should care about in any market environment, especially the one we’re currently in. Growth Is Still Number One Growth is still the number one metric, but it’s not the only one. You do that by showing momentum.

Metrics 198

Metrics Marketing SaaS SMB 198

SaaStr

JANUARY 20, 2021

Q: What are the top portfolio company metrics that VCs track post-investment? A related post here: What are the most important metrics for SaaS? The post What Top Metrics do VC Funds Track After They Invest? In practice, there are just a few: ARR. Where is the company in terms of revenue. Growth Rate. How fast is it growing.

Metrics 201

Metrics Investment Revenue SaaS 201

Intercom, Inc.

DECEMBER 8, 2020

This is where metrics can be invaluable, giving clarity on performance, and circumventing potential issues. But with so much data to consider, how can you define the help desk metrics that matter for your team? What are help desk metrics? Help desk metrics vs. KPIs. Ticket volume or total conversations.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

Tom Tunguz

SEPTEMBER 19, 2021

The breadth of the solution is hard to convey, unless you visit the features page ; when printed it’s more than 100 pages long. If that’s not a suite… Founded ten years ago, the company has scaled rapidly selling their software management suite to small and large companies alike. Revenue, $M. Revenue Growth. -. Gross Margin.

Metrics 316

Metrics Outsourced Development Scale Cloud 316

Kellblog

MARCH 29, 2023

Just a quick post to share the slides from the presentation I gave today at the KiwiSaaS conference to discuss the SaaS metrics that matter in 2023 and 2024. This includes an explanation of why I excluded (what I view as old school) churn, lifetime value (LTV) and LTV/CAC analysis from those metrics.

Metrics 123

Metrics Compensation Benchmarks Interviewing 123

Predictable Revenue

FEBRUARY 15, 2021

The post 7 Critical Metrics to Measure the Effectiveness of Your Sales Enablement Strategy appeared first on Predictable Revenue. The better, more refined your sales process is, the more regularly you will sell. This is why supporting and training your sales team is so important.

Sales Enablement 278

Sales Enablement Metrics Strategy Sales 278

SaaStr

JUNE 2, 2021

Q: What are some tricks software companies use to manipulate churn metrics? The post Dear SaaStr: What are Some Tricks Software Companies Use to Manipulate Churn Metrics? Churn” is a surprisingly imprecise term. This is quite common in self-service businesses. If a customer churns in a week, why count them? Just improve it.

Churn 227

Churn Metrics Software Enterprise 227

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. Measuring the DAU, WAU, and MAU metrics helps you: Understand user retention. Only tracking DAU, MAU, WAU and not looking at other metrics.

Metrics 87

Metrics Venture Capital Benchmarks Engagement 87

Tom Tunguz

JUNE 18, 2019

Over the last decade or so, I’ve compiled a metrics sheet to summarise a SaaS business. Redpoint SaaS Metrics Template. This section covers employee satisfaction, headcount, and recruiting metrics. Marketing digs into lead generation and conversion metrics. If you have suggestions, please email me.

Metrics 250

Metrics Sales Recruiting Startup SaaS 250

Sales Hacker

JANUARY 30, 2024

Only one month into 2024, we’re already seeing a significant shift in the marketing metrics world. Part of this re-evaluation has led many to believe it’s time to bid farewell to the Marketing Qualified Lead (MQL) as a primary metric and embrace the concept of pipeline as the new kingpin of success in marketing efforts.

Metrics 90

Metrics Marketing Technical Review Sales Funnel 90

SaaS Metrics

JULY 5, 2023

The good news is that there are plenty of metrics you can track to gauge customer engagement and that’s. Read more The post Unlocking Customer Success: Top SaaS Customer Engagement Metrics to Monitor first appeared on SaaS Metrics.

Engagement 96

Engagement Metrics Customer Success SaaS 96

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool. What is product adoption?

Metrics 96

Metrics Customer Lifetime Value Churn Retention 96

Kellblog

MAY 12, 2023

With the able help of Michael Lavner , we did a special, live presentation and discussion of my KiwiSaaS talk, Metrics That Matter in 2023 , for Balderton portfolio executives. Growth endurance (also known as growth retention or growth persistence) as an increasingly popular metric. I love that quote.)

Metrics 115

Metrics Benchmarks Social Media Retention 115

Kellblog

OCTOBER 30, 2022

Unlike Meritech Public Comps , where you can see metrics for the best [1], public SaaS companies, this private company data is somewhat harder to come by (the only other source that springs to mind is RevOps Squared ) and, for most of us, it provides much more realistic comparables than Meritech [2].

Metrics 136

Metrics SaaS Benchmarks Churn 136