User Pilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Monitor product usage with Userpilot.

AI Search 103

AI Search Social Media Cross-platform App Design (Application) Systems Review 103

OPEXEngine

MAY 18, 2021

Valuations of private companies are generally a mix of quantitative and qualitative analysis, including market sizing and intangibles, like management team reputation, experience, and network. In this blog, we are looking at the business metrics that can be measured quantitatively and providing a few insights on how investors analyze them.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

User Pilot

OCTOBER 5, 2023

Our guide explores: What exactly CAC payback is Why you should be tracking it How to calculate the CAC payback period for your SaaS What other metrics you need to track How to reduce your CAC payback period We also look at how Userpilot can help you do the job. Let’s get right to it! What is CAC payback? Let’s break them all down.

SaaS Payments 105

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 105

OpenView Labs

SEPTEMBER 8, 2021

2021 has proven to be the year of usage-based pricing. . 45% of expansion stage SaaS companies now say they have a usage-based or consumption-based pricing model, according to data from OpenView’s forthcoming 2021 Finance and Operations benchmarks report. . Product: Treat product investments as a revenue-generating expense.

Pricing 64

Pricing Customer Success Scale Compensation 64

User Pilot

AUGUST 6, 2023

Due to the necessity of data analytics when optimizing the omnichannel customer experience, you’ll have more metrics to work with. These insights can help you with other efforts, such as personalized retention marketing or customer segmentation. Having dedicated surveys for key metrics like CSAT, CES, and NPS.

Investment 97

Investment Banking Social Media Customer Lifetime Value 97

OpenView Labs

NOVEMBER 11, 2020

Any changes to either of these should cause you to reconsider your pricing strategy. Related read: The Ultimate SaaS Pricing Resources Guide. This is generally a bad thing, as commoditization means lower willingness to pay and less opportunity to make strategic pricing decisions. Has the segmentation itself changed?

Pricing 73

Pricing Marketing Market Segmentation Communication 73

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. MRR, obviously. We talked about churn.

Metrics 237

Metrics SaaS Payments Payment Methods Scale 237

User Pilot

OCTOBER 15, 2023

Conversion rate is one of the most important metrics to track in SaaS, and that’s why conversion rate optimization is an essential focus for growth in any business. Let’s look at the most essential metrics and tactics you can utilize to improve them. Four SaaS conversion rates are significant to focus on.

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payments 105

SaaStr

OCTOBER 30, 2021

A mentor of mine suggested that I reframe my search to seek out companies that I would invest in, instead of the other way around. He told me, you can invest time, talent, or treasure. Unfortunately for me, I had little experience, not much talent, and lacked the treasure/money to invest. It seemed like the best investment! .

Scale 260

Scale Sales Hiring Sales Underperforming Technical Team 260

SaaSOptics

MARCH 16, 2022

In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. Trends in Billing and Pricing . However, 64% of these participants considered expansion into new pricing models in 2022. Fixed pricing.

Trends 98

Trends B2B Scale Payment Features 98

Chart Mogul

SEPTEMBER 6, 2023

You’re likely tracking all your global metrics to keep apprised of your business’ performance – ARR, churn, LTV, retention rates, etc. However, if high-level metrics are all you’re checking, you’re potentially missing trends in your data that hold the secret to unlocking more growth. How should you spend your marketing budget?

Revenue 52

Revenue Churn Operational efficiency. Subscription 52

User Pilot

JULY 27, 2023

Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Cash Position and Flow : These metrics help CEOs track how much money is at hand, what’s coming in, and how the cash is spent.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

MAY 8, 2023

Most challenges that a software company will face fall into one of three categories: product, sales, and business/operations. Getting the positioning, messaging , and product-market fit right will be one of the earliest determiners of whether or not a SaaS solution will find success within its target market.

Software Review 98

Software Review Outsourcing Services SaaS Sales Hiring 98

The Angel VC

NOVEMBER 29, 2013

Depending on the stage that you’re in you’ll want to focus on different metrics. The key message of the chart is that in the beginning you can focus on a small set of metrics, but as time goes by and you’re making progress you need to add additional KPIs to your cockpit. Firstly there just aren’t many metrics to keep an eye on yet.

Scale 190

Scale Startup SaaS Customer Lifetime Value 190

SaaStr

OCTOBER 11, 2023

Measuring Usage Since Day One Since the beginning, monday.com built and has used a BI tool called Big Brain — a major investment for that size of company. Big Brain was an internal tool to track revenue, marketing expenses, and usage of the product. If you can start with a true self-service motion, your product will be better.

Scale 161

Scale Sales Hiring Scaling Banking 161

User Pilot

JUNE 6, 2023

Instead of relying on their hunches and anecdotal evidence, product teams should leverage data to make informed decisions. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track. And, how to analyze product usage data to enhance the product experience.

Data 88

Data User Experience Churn Retention 88

OpenView Labs

AUGUST 20, 2019

But what you may not know is how dramatically the product has changed over the last twenty years, or that the company recently implemented a truly comprehensive pricing and packaging update. They shared their story of tackling pricing and packaging after ten years without any updates (something they do not recommend, by the way).

Pricing 42

Pricing Development Team Review Technical Review Software Review 42

Chart Mogul

SEPTEMBER 30, 2022

The fundamental objective of a board meeting is to allow your investors to track their investments. At the product-market fit stage, you’re not going to have piles of data. And then agree what the lead and lag metrics are around those things. Net Dollar Retention (NDR) is a big metric we’re always looking at.

Scale 52

Scale Banking Metrics Outsourced Development 52

OPEXEngine

FEBRUARY 22, 2022

Being “stuck in the middle” drives SMM SaaS companies to invest in one of two strategies. The first option is to move up the value chain by improving product features, functionality, and quality to maintain Average Selling Price and to compete effectively with higher-end players. Financial Profile of SMM SaaS Companies.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SaaStr

JULY 25, 2021

Dev Ittycheria: And in some ways even though I’ve been a VC, and an operator, in some ways as an operator, I’m just now investing my time, not my money. So when I looked at opportunities to pursue, whether to go back into an operational role, a lot of it was around how big is the market opportunity? So that’s easy.

Sales Recruiting 248

Sales Recruiting Sales Hiring Scale VP of Engineering 248

User Pilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. How to Build a B2B SaaS Product Development Strategy Using Data.

Venture Capital 52

Venture Capital SaaS Data Scale 52

SaaStr

JANUARY 12, 2023

The ‘Rule of 40’ is a valuable metric that can illustrate the degree of shift and what it means for companies fundraising and operating. Instead of focusing on low-interest rate regimes, companies can use the following four tangible actions and metrics to thrive in a downturn: 1. Product efficiency. Go to market.

Consulting 42

Consulting Underperforming Technical Team Management Marketing 42

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Tom Tunguz

OCTOBER 21, 2014

In addition to managing the experiments of performance marketing, the Ops and Analytics team measures qualitative metrics like net promoter score, aided and unaided recall, and sentiment analysis of the brand. Bill’s team built the brand by investing in long term initiatives like customer evangelism and content.

Scale 192

Scale Marketing Growth Hacking SaaS 192

Tom Tunguz

MAY 13, 2017

With seed money, founders test an idea to see if there is any potential of product/market fit. With Series A investment, founders productionize the software and prove that customers might pay for the software at small scale. Series B companies may have some subset of key metrics in attractive ranges.

Churn 100

Churn Metrics Pricing Startup 100

User Pilot

SEPTEMBER 19, 2023

No-code growth is a method of achieving product-led growth (= using your own product as a lever and revenue growth channel) without coding, using no-code tools. Finally, product analytics is another “must-have” that a good no-code growth platform should provide. Check out how Userpilot helps you with No-Code Growth!

SMB 52

SMB Onboarding Mobile Revenue 52

The Angel VC

SEPTEMBER 16, 2013

If you need a field sales force to sell your product, assume that your ARPA needs to be at least $3000 per customer per month if not higher (enterprise sales). Most people would argue that you need much higher prices to make inside sales work ( including Jason M. Don't worry about scalability yet.

Scale 153

Scale Sales Hiring Startup Sales 153

User Pilot

JUNE 11, 2021

In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. Profitwell is a brilliant freemium SaaS analytics tool that allows you to track your revenue, user growth, and common SaaS metrics. Table of Contents.

Software Review 52

Software Review Software Social Media SaaS 52

ChurnZero

NOVEMBER 4, 2022

“If you’re asking me to do more with less,” says You Mon, “then this is what the NRR and GRR are going to go to and the resulting return on lack of investment.”. When CS teams only own customer satisfaction and engagement metrics, they lessen their business impact, and in turn, their value and authority.

Customer Success 98

Customer Success Scale SaaS Finance 98

OpenView Labs

SEPTEMBER 22, 2021

This spelled trouble for the pricing model and scalability of the business, and ultimately Itxaso had to pass. “It Your metrics are unclear or misleading. “I I passed on one company where we were really excited to invest in, but then the verbal metrics did not match up with the reality,” recalls Sanjiv. “In she continues.

Technical Review 73

Technical Review Scale Development Team Review Software Review 73

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. While Baremetrics was fulfilling the desire for public transparency, internally the team was using Looker almost exclusively to track and report revenue metrics. What is Buffer.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Chart Mogul

JUNE 23, 2022

You Should Double Down on Your Core Product Offering. This is a perfect time to invest in your user base & core product offering because playing to your strengths will pay off. The last 2 years of SaaS twitter summed up sales into two simplistic formulas for achieving growth: PLG & raising prices. Further Reading.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

Intercom, Inc.

OCTOBER 8, 2020

Atlassian handles this by offering the same price to all customers – “there’s a fairness to that, I think that customers really appreciate,” Kristen says. And from the seller’s side, there’s less investment needed in nurturing leads through a lengthy pipeline, so the customer acquisition cost is lower.

Scale 205

Scale Sales Hiring Software Review Technical Review 205

The Angel VC

AUGUST 10, 2011

I recently wrote that investors (myself included) should do a better job of making their investment criteria transparent to founders. One could almost say that CAC and CLTV are for a SaaS company what wholesale price and sales price are for a retailer. Provided that there is some data on these two metrics, that is.

Sales Recruiting 155

Sales Recruiting Startup Customer Lifetime Value SaaS 155

OpenView Labs

FEBRUARY 3, 2022

It’s one of my favorite questions, even though it’s really not a financial or operating metric at all. . The market need for SaaS products has exploded and investment in SaaS companies has accelerated, requiring more talent to grow and scale. This data point isn’t like our typical benchmarks.

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

Tom Tunguz

FEBRUARY 19, 2014

As a few of the companies I work with have sought to hire heads of marketing, I’ve been working through similar questions of how to define and describe the characteristics of the right marketing hire. Marketing Communications - aka MarCom, is the team reponsible for the brand and the voice of the company in the market place.

Sales Hiring 100

Sales Hiring Startup Growth Hacking Marketing 100

SaaStr

DECEMBER 26, 2019

Guillaume : So your the… as the founder and CEO of a very early stage, like almost pre-product market fits a startup. Alice : Definitely pre-product market fit. We’re still at a stage where the product evolves a lot. Guillaume : Keep the mic. Guillaume : Yeah. Let’s give it some hope.

Sales Hiring 149

Sales Hiring Payment Methods Payment Solutions Marketing 149