SaaStr

FEBRUARY 1, 2024

As companies scale, they evolve, so how should marketing evolve accordingly to add maximum value? PST, Kady shares the ten things that change in marketing as you scale. PST, Kady shares the ten things that change in marketing as you scale. The reality is that a lot of things change as we scale. The answer isn’t simple.

Scale 180

Scale Scaling Sales Hiring Marketing 180

ChurnZero

NOVEMBER 11, 2022

These are just some of the findings in this year’s Customer Success Leadership Study, ChurnZero’s third annual report on the top trends and opportunities in Customer Success, presented in partnership with ESG and sponsored by Higher Logic Vanilla and involve.ai. Download your full copy of the 2022 Customer Success Leadership Study here.

Leadership 98

Leadership Trends Customer Success Investment 98

SaaStr

JUNE 7, 2023

Scaling a tech startup doesn’t come easy, and when you’ve tried all the conventional SaaS advice, it might be tempting to give up. But before the years of rapid scaling, it took the company a little while to hit its stride. But the drive and passion remained, and leadership didn’t give up. Sometimes it can take longer.”

Scale 184

Scale Scaling SMB Marketing 184

SaaStr

SEPTEMBER 29, 2023

Many of you are familiar with this visual, most likely created by an investment firm. You have to keep investing in the new product while getting back to the current product. Keep leaning into the investment, and don’t let off the gas. Or, this is a company bet, and you’re willing to invest 70% for a year.

Scale 210

Scale Scaling Startup Sales Hiring 210

SaaStr

JANUARY 24, 2024

She was hired because they saw a bit of softening in new business growth, and she came to help diagnose what was going on and help scale the business. While it may seem smart when you have five or fewer salespeople to sell anything and everything between $3k and $100k, that won’t scale. Attune sellers for one or the other.

Scale 207

Scale Sales Hiring Scaling Revenue 207

Intercom, Inc.

OCTOBER 26, 2020

In a wide-ranging conversation, Eoghan explored the complex nature of ambition, the role of self-doubt in creating our drive to succeed, and the crucial role of authenticity in leadership. Even though I knew I had so many more things I wanted to do with my life, and ways I want to invest my energy and different missions and adventures.

Leadership 211

Leadership Scale SMB Innovation 211

SaaStr

JUNE 2, 2022

Q; Dear SaaStr: I Just Received a $1M investment for My 3-year old Industrial SaaS Product to Scale. 1m isn’t enough to scale anything, at least not in the U.S., If you are very careful, 1m will let you invest in your first sales team. You can keep investing in whatever small paid channels already work.

Scale 174

Scale Sales Hiring Investment Scaling 174

SaaStr

APRIL 29, 2022

Managers often grapple with how to create and scale a global product team. Scaling a team isn’t about increasing the size, rather it’s about increasing the output of the teams and producing tangible value. For that reason, scaling teams require different leadership chains inside the company. Lesson #1: Feedback is a gift.

Scale 201

Scale Scaling Company Culture Leadership 201

SaaStr

MARCH 22, 2023

Scaling Early-Stage to Hyper-Growth Companies With Ed Lenta, SVP and GM of Databricks Back in the early 2000s, people didn’t entirely accept that a virtual machine could be as good as a physical one. Ed Lenta, the SVP and GM of Databricks, had the rare opportunity of scaling three hypergrowth companies — VMware, AWS, and Databricks.

Scale 180

Scale Scaling AWS Sales Hiring 180

SaaStr

MARCH 31, 2021

Scaling your SaaS company isn’t just about hitting the right growth metrics –– it requires a thorough understanding of your business goals, company culture, and leadership dynamic. Roy Mann and Eran Zinman, Co-Founders and CEOs of monday.com, look back at their incredible growth and share the dos and don’ts of scaling.

Scale 195

Scale Scaling Leadership Company Culture 195

SaaStr

FEBRUARY 22, 2022

As you scale up a business, you’ll see an increase in demand for product, followed by an inevitable increase in sales. But how should you proceed when it comes to scaling your sales team? 5 ways to scale your SaaS and sales team. 5 ways to scale your SaaS and sales team. Invest in enablement.

Scale 209

Scale Sales Hiring Scaling Sales 209

SaaStr

JANUARY 6, 2021

How do you scale a company based that can be collaborative for everyone in your org — from finance to marketing? It’s partly hiring the right leadership team specifically to create the right cultural practices and standards in order to define the culture of the company to be a performance-oriented culture or not.

Scale 182

Scale Software Review Scaling Sales Hiring 182

TechEmpower SaaS

AUGUST 21, 2023

The explanation from software leadership is often unsatisfying or unclear. Other common scenarios that we’ve seen: Scaling and new markets: Your company and product are established, and now you’re scaling or going after new markets. How would your product perform if your user base were to scale up by a factor of 10?

Technical Review 390

Technical Review Software Review Development Team Review Systems Review 390

SaaStr

FEBRUARY 27, 2023

Storyblok started with a leadership-first hiring plan and a recruitment strategy that involved the following: A test to know how candidates handle different tasks and their expertise level. They also hired a VP of Partners who knew how to scale B2B software. Partner: investing in different partnership channels. Self-service.

Scale 179

Scale Sales Hiring Sales Recruiting Scaling 179

SaaStr

JANUARY 8, 2022

Scaling your sales team can be one of the hardest things to do in SaaS. And what’s the right time to fill crucial sales leadership roles? How should you foster growth and scale from your current pool of SDR and BDR talent? I throw over higher quality, it’s not so much a volume game anymore, and I’m invested.

Scale 215

Scale Sales Recruiting Sales Hiring Scaling 215

SaaStr

DECEMBER 21, 2022

Airtable CEO Howie Liu shared Airtable’s journey into enterprise, what he’s learned from scaling the company, and his best advice for other SaaS companies looking to make a similar move. Before you think about scaling for enterprise, you must first build the right company foundations. Build the right foundations.

Scale 180

Scale Enterprise Scaling Management 180

SaaStr

AUGUST 5, 2022

Dear SaaStr: Should I Tell VCs How Much I Want Them to Invest? 10m tells me you are really ready to scale. 10m tells me you are really ready to scale. Don’t ask an investor for more money than they will invest, if you’d take less. The post Dear SaaStr: Should I Tell VCs How Much I Want Them to Invest? 2m another.

Investment 198

Investment Scale Scaling Sales 198

SaaStr

JUNE 14, 2023

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. Finally, he understood what was needed to scale a business. Key Takeaways Scaling a SaaS startup to $1B+ is no easy feat.

Scale 188

Scale Artificial Intelligence Technical Review Software Review 188

SaaStr

JANUARY 21, 2022

You might feel confused about where to begin, how to scale up, which mistakes you should avoid, and things you should consider before expanding. Now, let’s look at ten learnings that Dorian gathered while scaling Grammarly from a Consumer to an Enterprise brand with B2B offerings. Build the baseline by checking leadership assumptions.

Scale 189

Scale SMB Enterprise Sales Hiring 189

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Here are five quick takeaways: Management and leadership aren’t one and the same. Short on time?

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

AUGUST 8, 2023

You must build a lean, impactful team to help your business scale. Hire a Junior Team You can recruit your junior team from investment banking or other Strategic Finance teams. Invest in next-gen finance tooling. A single person can’t carry the weight of the financial strategy forever. Encourage bias towards action.

Scale 161

Scale Finance Outsourcing Services Sales Recruiting 161

SaaStr

OCTOBER 11, 2023

Eran Zimman, monday.com’s co-founder and co-CEO, shares his secrets to scaling and growth in an unpredictable market. Serve customers a CRM or project management first, and as they scale and use it more, they’re exposed to more features. They kept doing it after the economy changed, and they also scaled it. It’s cheap.

Scale 159

Scale Sales Hiring Scaling Banking 159

Sales Hacker

AUGUST 11, 2023

Ang shares her 5 P’s of Sales Leadership: Professionalism Preparation Process Performance Play More on these below. Sara So, Ang, I’m curious what drew you to Sales Leadership originally? What’s the most common mistake you see early-stage Sales teams make when scaling? How did you bootstrap your career? What did you learn?

Scale 63

Scale Leadership Sales Hiring Sales 63

SaaStr

MARCH 5, 2022

Starting with his time as an investment banker and later working in SaaS, Yancey Spruill, CEO at DigitalOcean , watched venture capitalists invest in seemingly strong companies, only to sell them off. Process is a friend, not a foe, in order to scale. With scale comes complexity, and complexity requires clarity.

Startup 230

Startup Leadership Innovation Scaling 230

SaaStr

JANUARY 10, 2024

So you need context from leadership to what you ultimately need to deliver on in your function to be successful. When you get everyone on the leadership team in a room to come up with the best ideas, those people take ownership of the ideas. Leading him to some of his biggest mistakes when hiring: Not investing enough time.

Sales Hiring 224

Sales Hiring Scale Technical Review Leadership 224

SaaStr

FEBRUARY 14, 2024

You Mon Tsang, CEO and co-founder of ChurnZero, Colleen O’Sullivan, VP of Integrated Customer Experience at Hubspot, and Jason Lemkin, SaaStr founder and CEO, give their take on where the customer success industry is headed and shares data from the Customer Success Leadership Study done by ChurnZero at the close of 2023. This is it.

Customer Success 212

Customer Success Sales Hiring Scale AI 212

SaaSOptics

AUGUST 11, 2022

Raise, Sell, Merge, or Scale? In this article, we’ll help you determine the next best step for your business and provide guidance on whether you should raise, sell, merge, or scale your SaaS. The acquirer gets an opportunity to grow market share without doing the heavy lifting of growing and scaling an existing business.

Scale 97

Scale Scaling Technical Review Venture Capital 97

Intercom, Inc.

APRIL 20, 2021

Here are three ways to know if it’s time to invest in customer support operations (if you’re looking to scale, it probably is), and a few simple things your organization can do to get started. You’re not scaling as quickly as you’d like. Sound good? What is customer support operations?

Scale 156

Scale Customer Support Scaling Headcount 156

Buffer Resources

AUGUST 16, 2023

However, scaling a business into a seven-figure enterprise is a completely different ball game altogether. So, how could these startups scale while others struggled to find their footing? So how did I scale my PR agency to a coveted seven-figure powerhouse? To scale and truly stand out, I needed to niche down.

Scale 80

Scale Scaling Strategy Social Media 80

SaaStr

SEPTEMBER 16, 2022

Or do you actually have something worth scaling?”. If you decide that global growth is the right move for your business, then think about your expansion model, the role that capital investment might play, costs, the areas where you will have a structural advantage, the regulatory climate, and your competition.

Scale 188

Scale Scaling Sales Hiring Marketing 188

SaaStr

JULY 20, 2022

generate momentum, they will inevitably need to scale up. For whatever reason, the company is ready to exit startup status and prepare to scale-up. Dave Kellogg, Executive-In-Residence at Balderton Capital, breaks down the most common mistakes companies make when going from startup to scale-up.

Scale 178

Scale Technical Advisors Sales Hiring Technical Review 178

SaaStr

DECEMBER 14, 2022

Yamini Rangan, CEO at HubSpot, has many insights on how to serve SMB customers at scale. But because SMBs are rarely digital-first, their recent challenges allowed HubSpot to leverage their years of experience in marketing automation, as it became a core feature of how these companies worked to scale.

Scale 206

Scale SMB Scaling Innovation 206

SaaStr

NOVEMBER 8, 2023

In leadership, there’s a great expression that “to those who much is given, much is expected.” Failure #3: Not Scaling Based On Leading Indicators There’s a big fallacy in software. At Gainsight, they’ve scaled too fast many times. Scaling newly acquired raw technology too soon. Invest in back-office systems early.

Scale 216

Scale Sales Hiring SaaS Scaling 216

SaaStr

APRIL 1, 2023

SMBTech Companies Take A Long Time To Build Richards and Luck have been investing for quite some time, and early on, they learned that not everything works right out of the box. A growth mindset product strategy can help you drive NDR (net dollar retention) over time and make you a company worth investing in.

Scale 181

Scale SMB Merchant Services Payment Methods 181

SaaStr

MARCH 7, 2022

Aliisa Rosenthal, VP of Sales at WalkMe , shares her insights on developing a powerhouse inside sales team at scale to succeed in today’s customer-driven marketplace. Investing in a robust CRM software is a must as it helps you consolidate data about customer interactions. Scale based on your organization’s priorities.

Scale 207

Scale Sales Hiring Scaling Sales 207

SaaStr

AUGUST 19, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. Michiel Rauws (@michielrauws2): So, my question is, we’ve been scaling our SaaS business. We can scale accounts, when we get them, very well. Then later as we scale, we converge and we all do the same stuff.

Scale 193

Scale Sales Hiring Scaling VP of Engineering 193

SaaStr

MARCH 7, 2023

PST, to unveil the data behind effective scaling. Pepper shares that ICONIQ, a venture capital firm with $10B under management, made fewer investments last year than ever before. What are companies doing today to scale efficiently? It was a tough growth environment, but it feels like it’s changing in 2023. Sign up HERE!

Outsourcing Services 159

Outsourcing Services Scaling Venture Capital Forecasting 159