Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Here are five quick takeaways: Management and leadership aren’t one and the same. Short on time?

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

OpenView Labs

NOVEMBER 9, 2021

Interviewing / Hiring Your Sales Team. You may also want to consider some new interview approaches, all of which we outline in this article. You may also want to consider some new interview approaches, all of which we outline in this article. Scaling SaaS Sales. Sales Coaching Dos and Don’ts. and 500 globally.

Scale 91

Scale Sales Hiring Scaling Technical Review 91

SaaStr

FEBRUARY 9, 2024

That’s not enough to scale. This often means 20+ interviews a week! But if you can’t recruit those leaders under you, really great ones … you can’t scale. After that you have to recruit the best of the best to win. Recruiting is hard. Constantly recruiting is even harder. And you have to recruit in parallel. We All Need To).

Scale 245

Scale Interviewing Engineering Content Marketing 245

ChurnZero

JULY 22, 2022

But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? I recommend you interview customers. I would interview 5 to 10 customers and ask what ah-ha moment made them glad they bought your product.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

SaaStr

JANUARY 10, 2024

So you need context from leadership to what you ultimately need to deliver on in your function to be successful. When you get everyone on the leadership team in a room to come up with the best ideas, those people take ownership of the ideas. Build the right leadership team based on your company’s core values and hiring principles.

Sales Hiring 234

Sales Hiring Scale Technical Review Leadership 234

Valuize Consulting

DECEMBER 7, 2021

The question now is, how big should CS organizations be, and what’s the best way to staff and scale its success? To uncover how today’s CS leaders are successfully building and scaling their CS organizations, Valuize’s Founder and CEO, Ross Fulton, spoke to TSIA’s Vice President, Customer Success Research, Stephen Fulkerson.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

OpenView Labs

JANUARY 8, 2021

Great interview questions tell you who a person is, what motivates them, how they think and solve problems, and what they’d be like as a teammate. To help us all conduct better interviews, we asked some of the smartest leaders in SaaS to share their favorite questions. The 4 Leadership Practices of Exceptional CEOs.

Interviewing 75

Interviewing Underperforming Technical Team SaaS Scale 75

SaaStr

FEBRUARY 23, 2022

Loom has spent time improving their hiring with async, with pretty impressive results: The company has a 93% satisfaction rate for their interview process. Loom uses async video throughout its recruiting and interview experience to connect with candidates in a very personal way while offering a window into what work life is like at Loom.

Scale 206

Scale Company Culture Interviewing Communication 206

SaaStr

FEBRUARY 4, 2020

So a playbook on scaling high performance organizations in 30 bit minutes. So big, big scale. You’re passionate about diversity and you hire an all white male leadership team. So in our executive leadership meeting two days ago, recency matters, specificity matters. Want to see more content like this? No big deal.

Scale 176

Scale Underperforming Technical Team Scaling Leadership 176

SaaStr

OCTOBER 24, 2023

I remember interviewing Todd McKinnon, founder CEO of Okta (now at $2B+ ARR), saying it wasn’t until $30m ARR or so he felt they weren’t going to fail : You will never, ever feel Failing With 100% Responsibility as a “mere” employee. When you can’t hire the VPs you need to scale. When you will never be No. You are failing.

Entrepreneurship 250

Entrepreneurship Interviewing Scaling SaaS 250

SaaStr

JANUARY 6, 2021

To help you with your search, we’ve compiled a list of sales leadership opportunities from around our community to help connect leading startups with the best candidates. . ClickFlow , a SEO experimentation tool, is looking for aVP of Sales to help them scale over the coming year. Who is looking to hire a VP of Sales in January / Q1?

Sales Hiring 314

Sales Hiring Scale Payment Solutions Payments 314

SaaStr

MARCH 20, 2024

You can’t scale either of those channels or people until you’re happy with the efficiency of those people and processes. However, if you’re scaling efficiently and quickly and sales reps are well-fed but not at a breaking point, you might not want to add more salespeople. Because they say they can’t afford it.

Sales Hiring 242

Sales Hiring Sales Recruiting Scale Headcount 242

SaaStr

JULY 7, 2022

Incredibly, ZoomInfo has scaled to IPO with an entirely sales-driven motion. He breaks down how GTM efficiency drives their ability to scale with sales-driven motion and other insights you can apply to scale your SaaS business. So how did they do it? Mistake 1: Not being honest about your talent.

Scale 209

Scale Sales Hiring Interviewing Engineering 209

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

MAY 11, 2021

The earlier in your career you can learn how to manage people, the faster you can excel in learning to scale. Your best bosses, VPs, mentors and others will give you “audibles” — quick bits of micro-advice during pitches, customer meetings, interviews, etc. Let them grow and hire and scale as far as humanly possible.

Scale 278

Scale Compensation Interviewing Scaling 278

Tom Tunguz

JUNE 6, 2018

That head will need to scale the team to meet the objectives of the company. Second, there’s no leadership/relationship risk. When interviewing for new executive to lead an internal team, interview for the network by asking and digging into the question: “Who are your first 5 hires?”

Scale 246

Scale Interviewing Finance Leadership 246

Valuize Consulting

AUGUST 2, 2021

During our conversation, Kevin shared his expertise on how leaders can create a market-leading Customer Success Organization, streamline the handoff between Pre-sales and Post-sales and effectively communicate the value of Customer Success to Senior Leadership and throughout the organization using key success metrics.

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first. Names stick.

Scale 152

Scale Payment Services Payment Methods Scaling 152

User Pilot

NOVEMBER 23, 2023

That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. As companies scale, they often cannot satisfy customer needs equally well. Leadership and investors often challenge them because they can’t see anything tangible that they’re paying for.

Scale 101

Scale Underperforming Technical Team Sales Recruiting Software Review 101

Sales Hacker

MARCH 4, 2019

This week on the Sales Hacker podcast, we interview Dan Fougere , CRO of Datadog. Dan talks about the key qualities of great sales leadership and how to be an effective executive in addition to being a great sales leader. Building a Repeatable Leadership System [19:04]. Building a Repeatable Leadership System.

Leadership 62

Leadership Scale Sales Hiring Sales 62

SaaStr

DECEMBER 5, 2023

Going upmarket drives category leadership because you establish yourself as the company that the Fortune 500 logos use. Salesforce Ventures interviewed several sales leaders in the space — Gong, Miro, Monday, Okta, and Wiz — to get an informed perspective on the challenges and lessons learned moving upmarket.

Scale 180

Scale Enterprise readiness compliance Enterprise 180

SaaStr

AUGUST 28, 2023

Discover how three breakout SaaS companies scaled from an idea to hundreds of employees and $1B+ valuations, all while living their values along the way. They drive alignment, one of the most challenging things you can do as you scale, so the earlier you establish values, the better. Make sure your values scale as you scale.

Company Culture 190

Company Culture Scaling Interviewing Startup 190

Casey Accidental

MAY 18, 2021

In my conversations with fellow product leaders, there’s even a meme that’s started to form around product leadership roles. What no one tells product leaders when they accept product leadership roles is that nine times out ten the founder and CEO still wants to drive the product vision. They want you to help execute that vision.

Scale 79

Scale Leadership Interviewing Scaling 79

Tom Tunguz

JANUARY 28, 2019

As you grow, your company well need to interview and hire large numbers of new people. Managers help this by bringing their own network](), spending 30-50 percent of their time interviewing and recruiting, and will on board these new hires successfully. Second, they will guide new additions to the team to success.

Management 191

Management Interviewing Leadership Startup 191

SaaStr

AUGUST 17, 2020

The earlier in your career you can learn how to manage people, the faster you can excel in learning to scale. Your best bosses, VPs, mentors and others will give you “audibles” — quick bits of micro-advice during pitches, customer meetings, interviews, etc. Let them grow and hire and scale as far as humanly possible.

Scale 361

Scale Business Interviewing Compensation 361

Valuize Consulting

JULY 15, 2021

Jason is a Certified Product Manager who helps market-leading enterprise software companies maximize the impact, scale and efficiency of their CS technology investments. With any large-scale transformation, there will be growing pains and it will require a constant process of feedback, iteration and improvement.

Technology 52

Technology Customer Success Interviewing Scale 52

Intercom, Inc.

MARCH 25, 2021

Jeanne is one of the leading voices on customer-centric leadership. Your leadership style, the way you conduct your business, even the kind of person you are, year after year, will define how you’ll be remembered. One-company accountability, leadership, and culture. The lesson? Ditch the reactive approach.

VP of Engineering 181

VP of Engineering Scale Business Leadership 181

SaaStr

APRIL 6, 2022

As you choose your approach, remember that it should never be about “the leadership vs. the team”, or “product vs. research”. . “You want to go far, and you want to go together.” There are four things you should prioritize in your first 90 days: Scaling. Prioritize scaling and building your team.

Scale 176

Scale Leadership Scaling Interviewing 176

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. What “customer success” looks like evolves as your company and customers scale upmarket. Linda: Yes, absolutely.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? How can one determine a closer in the interview process? Below, we’ve shared the transcript of Harry’s interview with Andy. And that became a pretty important skill set as people were trying to scale SaaS businesses all over Silicon Valley. Harry Stebbings.

Sales Hiring 188

Sales Hiring Scale Leadership Sales Enablement 188

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Now, unfortunately there are a lot of constraints in Africa, major constraints when you’re talking about setting up and scaling a startup. When I interview people, I ask them, “Why do you want to join Giraffe?”

Scale 158

Scale Sales Recruiting Scaling SaaS Payments 158

SaaStr

MARCH 27, 2019

Over Leyla’s incredible 11 year journey with Salesforce she has seen the team scale from 1,800 to over 40,000 and revenue scale from $500m to over $16Bn. What were Leyla’s biggest learnings on people and business model through seeing the first hand hyper-scaling of Salesforce from $500m to $16Bn?

Scale 131

Scale VP of Engineering Mobile Scaling 131

OpenView Labs

FEBRUARY 15, 2019

Premature scaling is the leading cause of failure, but businesses with two founders are 19% less likely to scale prematurely, as well as raising 30% more money and enjoying 3 times more user growth. But scaling is a unique phenomenon which needs to be constantly managed. Scaling is not optional and change is a prerequisite.

Scale 64

Scale Scaling Startup Sales Hiring 64

SaaStr

DECEMBER 6, 2021

Will they help you to scale? For example, Pagey, our mascot, ended up videobombing me during an interview with CNBC. You have to have great instrumentation on your pipeline and confidence in your leadership’s performance. You want it to be realistic, but you also want to demonstrate to your investors that you can scale and grow.

DevOps as a Service 220

DevOps as a Service Scale Cloud Interviewing 220

SaaStr

DECEMBER 11, 2021

Scaling your product from one specific use case to an enterprise offering with multiple features is a daunting task. Decide on your company model and stick to it as you scale, even if you lose deals because of it. You’ll have everything you need to scale. How do you balance these things while creating a great product?

Scale 229

Scale Cloud Scaling Interviewing 229

Intercom, Inc.

MARCH 26, 2020

Our leadership team is fully engaged in the active management of our response during this challenging period. We are conducting interviews and onboarding new employees remotely. Our infrastructure scales up and down on demand as part of our day to day operations, and will do so in response to any changes in our customers’ needs.

AWS 192

AWS Scale Business Cloud 192

SaaStr

JUNE 6, 2022

This interview with CNBC’s Ari Levy took place in February 2019, shortly after Plaid raised a Series C round at a $2.7B Building the Platform, Scaling the Business, and Fostering Financial Inclusion. Ultimately, scaling the business means that Plaid can help more consumers live the financial life they wish to lead.

Banking 226

Banking Scale Acquisition Interviewing 226