Intercom, Inc.

OCTOBER 24, 2018

How do you scale a support organization without breaking the budget or killing the quality of the customer experience? It’s an age old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands. Automation. Self-Service.

Scale 178

Scale Customer Support Scaling Strategy 178

How To Buy Saas

APRIL 16, 2024

Innovations in Technology Future developments in technology will have a big impact on online auto auctions. Artificial Intelligence and Machine Learning Algorithms driven by artificial intelligence are utilized in online vehicle auctions to assess pricing tactics, forecast demand, and examine market trends.

Artificial Intelligence 52

Artificial Intelligence Automotive Technical Review Systems Review 52

SaaStr

SEPTEMBER 22, 2020

2: Next, AI and machine learning came along and every single business executive ever wanted to digitally transform into a machine learning company. They all sat in one place and had to be scaled up. #2 2 When web happened, a lot of innovation was necessary. Eifrem even believes, “Data is the new oil”. #2:

Technical Review 240

Technical Review Data Machine Learning Artificial Intelligence 240

Tom Tunguz

SEPTEMBER 11, 2014

The first manifestation of large scale, near-free compute I’ve seen is in machine learning. When I worked at Google in 2005, we would test individual machine learning models one or two at a time.

Innovation 100

Innovation Machine Learning Artificial Intelligence Scale 100

How To Buy Saas

APRIL 19, 2024

These challenges paved the way for innovative solutions like SaaS to redefine the marketplace landscape. This trend accelerated further with the rise of platforms like Amazon, eBay, and Alibaba, which revolutionized the way goods and services are bought and sold on a global scale.

Marketplace as a Service 40

Marketplace as a Service SaaS Payments Payment Services Artificial Intelligence 40

Intercom, Inc.

DECEMBER 5, 2019

What can we, in the SaaS sector, learn from one of tech’s true behemoths? On this week’s episode of Scale, Matt Rogers, Head of SaaS Initiative at Google, is here to enlighten us. This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. And we’re early.”.

Scale 118

Scale Scaling Artificial Intelligence Business 118

Tom Tunguz

JANUARY 14, 2021

Cloud Data Lakes are the future of large scale data analysis , and the more than 5000 registrants to the first conference substantiate this massive wave. Cloud data lakes are a key technology enabling the innovation in analytics and machine learning. On January 27-28, Dremio host their second Subsurface conference.

VP of Engineering 190

VP of Engineering Cloud Data AWS 190

Audacix

JUNE 22, 2023

[Melbourne, Australia] - Audacix, a leading global provider of automated testing, application security and DevSecOps solutions for software companies, today announced a strategic partnership with Meteonic Innovation Pvt Ltd, a leading company in technology oriented software consulting. For more information, visit Audacix or Cyber Chief.

Artificial Intelligence 40

Artificial Intelligence DevOps as a Service Innovation Cloud 40

Tom Tunguz

MARCH 10, 2016

The best way I’ve found to describe it is a technology innovation leading to a go-to-market advantage. RelateIQ machine learning to offer an innovative customer relationship management software to sales teams. Innovation = Invention + Go To Market. Software is a competitive world.

Scale 100

Scale Innovation Technology Marketplace as a Service 100

Tom Tunguz

DECEMBER 28, 2021

Large software companies accelerated growth this year, despite their scale reinforcing the notion that users write data into systems but rarely delete it. GTP-3 and BERT are massive machine learning systems called neural nets. Regardless of these predictions, the pace of innovation and the breadth of advancement spellbinds me.

Scale 253

Scale Blockchain Banking Machine Learning 253

Tom Tunguz

MARCH 26, 2019

In early and developing markets, selling complete products is often a superior go to market strategy, rather than selling an innovation in a layer in the stack. Unless you have operated large-scale internal data pipelines, you may not have the experience to discern the pros and cons of each. This is true for five reasons.

Machine Learning 192

Machine Learning Artificial Intelligence Scale Marketing 192

SaaStr

OCTOBER 26, 2023

The great part about having a couple of thousand startups using your product every day is there is so much innovation. The SMB markets can test out features that aren’t built to scale yet, and as they succeed, Greenhouse invests in them and rolls them out to Enterprise customers. They did it. There’s so much bias in AI models.

Sales Hiring 192

Sales Hiring AI SMB Scale 192

Tom Tunguz

MAY 19, 2018

Technology innovations swing to a pendulum’s cadence. Sometimes innovations begin with infrastructure changes and reverberate up the stack. Other times, front-end engineers innovate at the application layer, which demand downstream changes in the infrastructure to scale. When will we see rapid speciation?

DevOps as a Service 202

DevOps as a Service Blockchain Machine Learning Artificial Intelligence 202

Blulogix

FEBRUARY 23, 2024

Increased Personalization Through AI and Machine Learning The future of subscription billing sees artificial intelligence (AI) and machine learning (ML) taking center stage, enabling hyper-personalized customer experiences at scale.

Artificial Intelligence 52

Artificial Intelligence Trends Subscription Payment Features 52

Tom Tunguz

JANUARY 3, 2018

The scale is enormous. Several landscape altering SaaS acquisitions will come to fruition because of cash availability from repatriation and because there are enough public SaaS companies at scale to add material revenue and market cap to buyers. Machine learning fades as a buzzword.

SaaS Payments 195

SaaS Payments Scale Blockchain Machine Learning 195

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? The cupcake approach to building bots.

Artificial Intelligence 281

Artificial Intelligence Machine Learning Underperforming Technical Team Development 281

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. As we know, we’re in the middle of a tech industry slowdown.

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

Tom Tunguz

SEPTEMBER 12, 2013

F1 promises the performance and transaction support of an SQL database with the scale of a NoSQL database. The pace and breadth of innovation in databases is accelerating. Most importantly, it enables anyone who speaks SQL to query large volumes of data rapidly. Each cycle enables more data to be processed, faster.

Innovation 100

Innovation Machine Learning Artificial Intelligence Banking 100

SaaStr

MARCH 31, 2020

I’m Guillaume Cabane and today I’m going to talk about The Playbook To Running Growth Experiments At Scale. And I compete by doing insane innovation on the marketing side, investing as much on marketing through engineering as you can invest on your product. That’s just not measurable on the revenue scale.

Scale 131

Scale Scaling Sales Hiring Engineering 131

SaaStr

MAY 4, 2022

No matter how innovative a product might be, a business can only succeed if it enables its customers. Scale processes and distribution. For example, Twilio used machine learning to retry cards at an optimal time and increased their authorization rates by two percent. But what about actually running your business?

Payment Features 180

Payment Features Payment Services Payment Solutions Outsourcing Services 180

User Pilot

FEBRUARY 21, 2024

Augmented analytics : Automates data processing tasks with AI and machine learning, making analytics more accessible and efficient for both experts and non-experts. Data literacy : Stresses the need for upskilling employees in data processing and interpretation to drive innovation and better decision-making. Source: Tableau.

Trends 102

Trends Artificial Intelligence Data Outsourced Development 102

Andreessen Horowitz

SEPTEMBER 25, 2023

We brought together some of the best AI founders and leaders—from those scaling the underlying foundation models to those building products that could transform entire industries—for a series of conversations on where we are, where we’re going, and the big open questions in the field. You have this perverse economy of scale.

Artificial Intelligence 138

Artificial Intelligence AI Scale ChatGPT 138

Intercom, Inc.

JUNE 9, 2022

Over the last 10 years, we’ve worked hard to develop and iterate on our product principles to codify our approach to decision-making, which has allowed us to consistently build great products at scale. The key is knowing where to follow best practices and where to innovate. In today’s episode, we’re covering two principles.

Scale 138

Scale Innovation Engineering Onboarding 138

SaaStr

APRIL 24, 2019

Alexandr Wang is the Founder & CEO @ Scale, the startup providing high quality training and validation data for AI applications. To date, Alexandr has raised over $23m with Scale from some of the best in the business including Index, Accel, Y Combinator, Dropbox’s Drew Houston, Justin Kan, Thumbtack’s Jonathan Swanson and more.

Scale 122

Scale Scaling Sales Hiring Customer Success 122

Panintelligence

FEBRUARY 7, 2024

As innovation in Fintech SaaS increases, so does the pressure to safeguard sensitive data. But Andy says Fintech SaaS is hitting a big challenge: mixing innovation with tight security. Fintech companies are all about pushing tech boundaries, but the more they innovate, the bigger the risk of sophisticated cyber threats.

Payments 52

Payments Data Payment Services Payment Solutions 52

User Pilot

JANUARY 14, 2024

Greater integration of artificial intelligence and machine learning technologies Artificial Intelligence has been a part of the product management landscape for at least a couple of years now. Tuning large-scale LLM models is very different than core product for a news feed. In theory, they’re similar.

Artificial Intelligence 103

Artificial Intelligence Trends Technical Review Management 103

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first. Names stick.

Scale 148

Scale Payment Services Payment Methods Scaling 148

Unbounce

JULY 5, 2023

AI analytics refers to the merging of artificial intelligence and machine learning techniques that analyze data, extract insights, and assist marketers in making data-informed decisions. With machine learning, you can make it happen. As marketers, we’re all familiar with the likes of Google Analytics.

Artificial Intelligence 98

Artificial Intelligence AI Search AI Machine Learning 98

How To Buy Saas

MARCH 19, 2024

Pick a SaaS route planner that can scale with your business and accommodate increasing delivery volumes, new service areas, or extra delivery constraints. Future Roadmap and Innovation Innovation is continually evolving, and it’s vital to pick a merchant that stays ahead of the curve.

Merchant Services 40

Merchant Services AI Search Business SaaS 40

SaaStr

APRIL 4, 2019

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. How can you automate? So the conversation is changing.

Cloud 165

Cloud Scale Trends Machine Learning 165

Unbounce

JUNE 24, 2020

No incoming martech makes a better case for this sort of incremental innovation than artificial intelligence. Netflix doesn’t sell products, but they similarly credit the combination of contextually-aware recommendations and personalization (both powered by machine learning models) with saving them $1 billion a year.

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

Point Nine Land

OCTOBER 25, 2023

Importantly, the map is not true to scale, so if it looks like most of the categories are red and yellow, that’s the wrong takeaway. If the map was true to scale, I believe the green parts of the map would be much, much larger. We’re particularly interested in concrete examples that either confirm or refute our ideas.

Generative AI 122

Generative AI AI Artificial Intelligence Startup 122

Subscription Flow

DECEMBER 12, 2023

However, there is something that is even more important—you need to have such an approach and the tech stack that can help scale and grow with time. AI includes machine learning and predictive analytics. Today, opting for the right tools and technology is important for every business.

SaaS Payments 59

SaaS Payments Payment Services Scale Payment Solutions 59

User Pilot

AUGUST 30, 2023

Product management and leadership From the struggle to balance innovation and market fit to maintaining a customer-centric approach to product development and navigating talks with business partners, product leaders face many challenges. The game-changing dynamics of scaling in the Machine Learning Revolution.

Scale 105

Scale AI Growth Hacking Innovation 105

Andreessen Horowitz

SEPTEMBER 25, 2023

Cofounder and CEO of Anthropic Dario Amodei unpacks how far can scaling laws take us and how AI can be used to improve AI. [0:32] 0:32] Dario’s background [2:26] GPT-2’s emergent capabilities [5:56] Scaling laws [8:36] Why are there so many physicists in AI? [11:38] It was just showing the beginning of being able to do it.

AI Search 122

AI Search AI Scale Scaling 122

Intercom, Inc.

FEBRUARY 28, 2018

We are laser focused on driving breakthrough innovations which help our customers grow their businesses efficiently. There is world-class consumer tech talent in SF and this will help us continue to grow and innovate at a faster and faster pace. Our corporate headquarters and the majority of our business team is in SF. Interested?

Scale 195

Scale Sales Hiring CTO Engineering 195

User Pilot

MAY 30, 2023

By integrating natural language processing (NLP) and machine learning (ML) models, they’re also getting increasingly better at analyzing qualitative responses. This tightens the feedback loops and enables you to swiftly innovate and improve your product. What can you track using no-code analytics tools?

SaaS 97

SaaS Machine Learning Artificial Intelligence Scale 97