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Customer Success benchmarks: headcount and budgets

ChurnZero

That’s according to our annual Customer Success Leadership Study published in late 2022. Customer Success benchmark: headcount How many people should be on a Customer Success team? This is an additional layer of stress on these already small teams that are proven to have an outsized impact on revenue and growth.

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Customer Success benchmarks: headcount and budgets

ChurnZero

That’s according to our annual Customer Success Leadership Study published in late 2022. Customer Success benchmark: headcount How many people should be on a Customer Success team? This is an additional layer of stress on these already small teams that are proven to have an outsized impact on revenue and growth.

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Advice Every SaaS Founder Needs to Know in 2024 with Sam Blond and Jason Lemkin

SaaStr

Do you have to double your headcount to make it from $10M to $20M or even $2M to $5M? For headcount specifically, make sure that the constraint to growing faster is that you don’t have enough salespeople to work the demand that exists for your business. When those outcomes are achieved, the hire gets their headcount.

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Big on impact; short on investment: Key trends from the 2022 Customer Success Leadership Study

ChurnZero

These are just some of the findings in this year’s Customer Success Leadership Study, ChurnZero’s third annual report on the top trends and opportunities in Customer Success, presented in partnership with ESG and sponsored by Higher Logic Vanilla and involve.ai. Download your full copy of the 2022 Customer Success Leadership Study here.

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$1M to $100M in 20 Months, The Hard Part: How Everything Breaks in Hypergrowth with Deel Co-Founder & CRO Shuo Wang (Video)

SaaStr

Building revenue operations to support sales Deel had onboarded nearly 100 clients, reports showed good traction, and it was time to leverage this opportunity. Deel solved this by scaling the revenue operations team in conjunction to support sales, design quotas, and go-to-market strategies, and leverage data to identify the best strategies.

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Behind the Round with SaaStr:  Chorus.ai Raises $45 Million

SaaStr

Founded in 2015, Chorus operates a SaaS platform that provides valuable insights from conversations – say with calls, video conferences and emails — for revenue teams. Last year, the company doubled its headcount, tripled revenue and landed on G2’s Top 100 Global Software list. .

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How much do SaaS companies spend on CS?

ChurnZero

Most company budgets that earmark dollars for customer success intend for it to go towards headcount. ChurnZero refers to that portion of the budget as the “non-headcount budget.” 2023 non-headcount customer success budgets as a percentage of revenue: Most non-headcount customer success budgets range from 0.08% of revenue to 0.2%