OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. I’ll often start interviews with a simple “What’s your why?”, They knew the downstream effects. Even kids and pets.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

InsightSquared

NOVEMBER 19, 2018

If you have open headcount for Q1 be interviewing in Q4. Behind headcount equals behind plan. Make sure you have the right people in the right jobs. Deal with under-performers. Also, highlight your “A” players that are at risk to leave and put a plan in place to retain them. Have everyone participate.

Sales 78

Sales Headcount Sales Enablement Compensation 78

ChurnZero

OCTOBER 15, 2021

So, as we were planning our closing session for our recently held BIG RYG Leadership Summit, we thought what better way to wrap up our event than to answer the question of “Where is Customer Success headed?”. When interviewing CSMs, I used to never get asked about what tools we have to support our CS team. Now, I’m asked all the time.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

Sales Hacker

OCTOBER 22, 2019

If you missed episode 79 , check it out here: PODCAST 79: Transitioning to New opportunities – Healthy Approach to Leadership w/ Bryan Caplin. The Differences Between Sales & Sales Leadership [14:00]. Women in Sales & Sales Leadership [33:46]. Also, walk us through the progression into sales leadership.

Revenue 41

Revenue Scale Strategy Sales Hiring 41

Sales Hacker

OCTOBER 28, 2019

Now, without further ado, let’s listen to this interview with Amyra Rand. Her background in the HR recruiting space combined with her years of experience sourcing, interviewing, and hiring sales people gives her a unique perspective on delivering a best-in-class recruiting experience for candidates and hiring managers.

VP of Engineering 40

VP of Engineering Sales Hiring Sales Recruiting Scale 40

Intercom, Inc.

MAY 25, 2022

Those customer interviews you did 6 months ago that informed the decisions you made for 2022? You probably aren’t going to get all the headcount approved that you did. If you did research interviews six months ago that led to the insight that led to the roadmap you have today, that might be different now.

Sales Hiring 138

Sales Hiring Scale Interviewing Headcount 138

SaaStr

DECEMBER 3, 2020

Below, we’ve shared the transcript of Harry’s interview with Sam. Sam Taylor: On my first leadership role, I was the first enterprise sales rep, a manager of mid-market team. And so I was their first sales leadership hire. Harry, you’re just interviewed for this entry-level role, you get the job. Harry Stebbings.

Scale 165

Scale Sales Hiring Sales Recruiting Sales 165

Intercom, Inc.

OCTOBER 29, 2019

For example, our leadership team might decide to focus our company strategy on targeting the segments with the best revenue retention. Leadership: Create a shared language for product, engineering, and go-to-market to describe customers. Informing our approach to the market. Assessing progress on our strategy.

Business 184

Business B2C Scale Headcount 184

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. I’m recording the first in what I expect to be a series of interesting interviews.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

ChurnZero

AUGUST 23, 2019

Q: If there is no headcount for a new CS ops person, what’s the best way to incorporate the function until you can get budget? I believe a Director of Customer Success is the leadership team member that ultimately owns the revenue number, or they own paving the way for the revenue number and I’m not talking about bookings.

Sales Hiring 40

Sales Hiring Scale Customer Success Retention 40

SaaStr

FEBRUARY 28, 2020

Karl has been in every interview for every new hire for the first 6 years of the business, why? Below, we’ve shared the transcript of Harry’s interview with Karl. But I went and talked to them, interviewed there and was just super impressed with the people I met and thought this would be fun and just jumped on board at that point.

Sales Hiring 213

Sales Hiring Scale CTO Hire CTO Coach 213

Sales Hacker

APRIL 29, 2021

In candid workflow interviews with reps from companies spanning the spectrum, we continue to hear why they hesitate to use the content that has been created for them. The size of your company and the volume of content you must produce each quarter will determine the headcount needed on your team. Content Management.

Scale 102

Scale Sales Hiring Sales Headcount 102

SaaStr

OCTOBER 30, 2019

For a cross-functional role like product ops, it’s not only about convincing leadership for headcount and resources. The following is a summary of some of the best advice I’ve heard in dozens of interviews with products ops leaders: 1. Explain the “why”.

Headcount 100

Headcount Interviewing Leadership Content Marketing 100

Intercom, Inc.

AUGUST 29, 2019

That’s why one of my favorite interview questions is, “What are you passionate about?” When I started, they had a big growth plan as far as headcount, but they were a little bit looser on processes and cadences and things like that framework I was talking about. Sales is a brutal profession. Jeanne: Yeah.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Intercom, Inc.

JULY 12, 2018

As VP of Corporate Strategy at Twitter, Elad Gil was a key player as company headcount skyrocketed from 90 to 1,500 employees. This wasn’t Elad’s first experience with hyper growth – Google grew headcount 10x during his time as a product manager there – nor the last. What do you mean, and how do you navigate that challenge?

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

Intercom, Inc.

JANUARY 16, 2019

The first employee at Hubspot and tasked with building the sales team, Mark developed a structured interview to qualify candidates and correlated the attributes of the best sales candidates. That’s why one of my favorite interview questions is, “What are you passionate about?” Sales is a brutal profession.

Scale 156

Scale Sales Hiring Underperforming Technical Team Scaling 156

Intercom, Inc.

JULY 25, 2018

There's a certain headcount above which the blogposts on "no managers", "flat structure", "no hierarchy" and the like seem to just… stop. Not learning how to interview managers or how to value management experience. Talk about this as early as possible, both as a leadership team and then with individuals.

Scaling 152

Scaling Startup Headcount Engineering 152

Crafty CTO

APRIL 12, 2020

If you’re interested in more history and perspective on the Manifesto, I enjoyed this podcast interview of Scott Duncan.) “The meeting is short, the options well-shaped, and the headcount low. Agile became a serious, lightweight alternative to the heavyweight incumbent that was waterfall. (If

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

Point Nine Land

APRIL 21, 2021

As interviewing 100 applicants can be quite draining, I recommend the following process: 1. A quick HR interview 2. Invite the candidate to a face-to-face or a Zoom interview. Culture fit interview. This is an exercise that should be done with input/feedback of the leadership team. An organizational task.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SaaStr

DECEMBER 19, 2022

Lots of SaaS founders are preoccupied with employee headcount as an important growth metric, but this indicator is not always true. As an example, Expensify includes a portion of their interview process where candidates solve a math problem on a whiteboard alongside their potential teammates. They do not hire for leadership positions.

Compensation 196

Compensation Leadership Company Culture Headcount 196