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Defining CSM-to-Account Ratios: A Lifecycle Design Approach

Valuize Consulting

Establishing effective yet efficient ratios requires aligning your CSM headcount with the mechanics of your customer lifecycle design including the definition of the CSM role in your company and the specific activities that achieve successful product adoption with your customers. Identify success stories to drive advocacy.

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AI and the Future of Enterprise: A SaaStr Deep Dive with Marc Benioff

SaaStr

When asked about reports of 30% headcount reductions in many contact centers within just one year due to AI replacing human headcount, Benioff confirmed he’s exploring similar efficiencies at Salesforce. Contact Center Transformation Is Leading the Way in AI The contact center at the bleeding edge of AI transformation.

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What 300 of The Highest Growth B2B Startups Are Actually Doing With AI: The Latest from ICONIQ

SaaStr

The Vertical Insight: Explainability and trust rank even higher for companies building vertical AI applications, who “may deal with additional compliance and legal restrictions in regulated industries like healthcare.” Companies are spending 1-8% of total revenue on internal AI productivity, with $1B+ companies spending $34.2M

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The Top 10 SaaStr Learnings from Mary Meeker’s Latest Report on AI

SaaStr

Headcount will only be given if a team cannot automate more of their work.” ” Duolingo CEO Luis von Ahn (all-hands): “AI use will be part of what we look for in hiring. AI use will be part of what we evaluate in performance reviews.

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Meet the winners of 2024’s ChurnHero Awards for customer success

ChurnZero

With CSMs working from spreadsheets, account teams using five different systems, a lack of repeatable playbooks, and a reactive approach to customer health monitoring, it was time for leading healthcare compliance analytics platform Protenus to scale and operationalize its customer success function.

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GTM 150: 80% of Exec Roles Aren’t Posted, Here’s How to Land Them Anyway with Andy Mowat

Sales Hacker

Trusted by top brands like Asana, Box, Brex, Clari, GE Healthcare, and more, Qualified is redefining how companies generate pipeline in the age of AI. And so we map ’em by like headcount growth. [00:22:00] You can’t get more headcount, you can’t experiment. First obviously be clear. so whispered can help.

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How to Navigate the Shift to Generative AI with PagerDuty’s CEO Jennifer Tejada

SaaStr

We can take higher risks in a less regulated industry than a peer in an investment bank or healthcare business. Customers are being much more cautious, not buying ahead of their needs or being able to anticipate things like headcount growth or budget certainty as effectively as they had in the past.