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Scaling Customer Success from 0-5,000 Customers with Drata’s VP of Customer Success and VP of Customer Experience

SaaStr

Organizations that invest heavily in customer success earlier see much higher customer retention and loyalty than the competition. But you have to be intentional and clear on what and where you want to invest to drive that high-value impact. For example, say your company is going upmarket to Enterprise.

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Snowflake Buys Crunchy Data for $250m, Databricks Buys Neon for $1B. The New AI Database Battle.

SaaStr

This acquisition builds on previous AI investments, including the 2023 purchase of Neeva, a generative AI search startup. The company reported more than 5,200 business customers using its AI capabilities weekly and achieved quarterly revenue topping $1 billion for the first time in Q1 2025exceeding analyst expectations.

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The New Rules of AI Investing: Why Speed Beats Strategy and Labor Budget Is the New Software Budget with Google Cloud’s COO

SaaStr

The New Rules of AI Investing: Why Speed Beats Strategy and Labor Budget Is the New Software Budget The pace of AI advancement has fundamentally broken our traditional frameworks for thinking about technology adoption, market timing, and competitive moats. ” This represents a fundamental shift in venture investing criteria.

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RAG Explained: What Is Retrieval-Augmented Generation?

How To Buy Saas

In fact, Gartners 2024 AI report advises organizations that want to use generative AI on private data to prioritize RAG investments. The investment often pays off in better user engagement and trust users love getting correct answers quickly, and thats exactly what RAG is designed to deliver.

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Best Applicant Tracking Systems for 2025

How To Buy Saas

Just be ready to invest a little time in training your team on the systems nuances. In short, choose Greenhouse if you need a powerful, enterprise-ready ATS and are prepared to invest time and resources to leverage its full potential for a more optimized and fair hiring process.

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5 Nonobvious Learnings from Atlassian’s Path to The First $10B in ARR With Ex-CRO Cameron Deatsch

SaaStr

The “Anti-EnterpriseEnterprise Model Most surprising insight: Atlassian’s growth challenges conventional enterprise wisdom. While competitors invested in huge sales teams, Atlassian actually restricted direct customer interaction. 5 Nonobvious Learnings from Atlassian’s Path to $10B 1.

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3 Secrets to Help You Sell Upmarket Faster

SaaStr

There are higher stakes with Enterprise; selling can be done internally and externally, but sales cycles are longer, and reps can’t balance as many deals as SMB reps. . # When moving from SMB to Enterprise, shifts in strategy can be stressful. For long term growth, be ready to build a reliable pipeline to “land and expand.”

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