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SaaS Secret Sauce: How the CEO —> CRO Dynamic Drives Growth with Marketo’s Former EVP Sales, Bill Binch (Pod 582 + Video)

SaaStr

Allowing your user to schedule their demo lets them engage with the rep immediately and directly. Product tours can tell the story of your product through the product itself, like a choose-your-own-adventure for the user. Calendars instead of forms. Who wants to fill out more forms? Your reps will thank you for saving their time and energy.

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Six Customer Success Email Templates to Save Your CS Team Time

Totango

Engagement “Checking in” Email Template. Two of the biggest tasks for customer success managers is keeping customers engaged and generating feedback to ensure they are satisfied. Checking in periodically allows you to engage customers and see if they have any questions, concerns or comments. Sincerely, [CS Manager Name].

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How to Fight Excessive Customer Churn: 4 Winning Strategies

Totango

These can be delivered through formats such as seminars, workshops, certification programs and degree programs. Customers who aren’t engaged with your product become more likely to churn. One way to promote customer engagement is by checking in periodically with your customers. Check-in Frequently with Your Current Customers .

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The Top 7 Churn Management Strategies for B2B Enterprises

Totango

Lack of Customer Engagement: Enterprises should provide frequent, helpful, personalized engagements throughout the customer journey. Your customers should feel surrounded by personalized support any time they engage with a member of your team. Consider how you will proactively engage a customer when these changes occur.

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Strategic Investments: Empowering Your Journey to Financial Success Through Courses and Education

How To Buy Saas

Engage with seasoned investors, attend seminars, and participate in online forums dedicated to finance and investments. The Power of Networking: Learn from the Experts Networking isn’t just about expanding your social circle; it’s also a valuable tool for learning.

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9 Best Customer Success Communities in 2022

Totango

Hosting CS webinars, teleconferences, and seminars. Engaging with a customer success community offers many benefits to CS professionals, including: Allowing CS professionals to network with other professionals. Showcasing and reviewing CS software. Offering career advancement tips for CS professionals. Posting job opportunities.

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5 Inspiring Women Leaders in Sales to Follow Today

InsightSquared

Named one of the Most Powerful and Influential Women in California and Top 50 Sales and Marketing voices by LinkedIn, Tiffany has changed how companies engage with customers and grow business. Tiffani Bova is the Global Customer Growth and Innovation Evangelist at Salesforce. Our favorite quote from Tiffani is, “Trust the process.

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