Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. The potential impact of failed or inadequate internal systems, processes, procedures, etc.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. Almost everyone — 98% of consumers —has a streaming service subscription. 98% of consumers have a streaming service subscription.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Subscription Flow

APRIL 1, 2024

A merchant of record for digital products is the legal body permitted to handle client payments for digital goods and services as companies negotiate the intricacies of online commerce. Read more: Optimizing Cross-border Trade: Merchant of Record for SaaS Companies What are the digital products you may need a merchant of record for?

Merchant Services 98

Merchant Services Payment Services SaaS Payments Payment Methods 98

Subscription Flow

DECEMBER 12, 2023

In this article, we are going to go into details so that the best CRM for B2B SaaS can be found. Dynamics of SaaS Businesses Companies are more conscious when they are looking for CRMs for SaaS companies. Coming towards another very important factor that changes the scenario for SaaS companies is the customer retention rate.

SaaS Payments 59

SaaS Payments Payment Services Scale Payment Solutions 59

Frontegg

AUGUST 19, 2021

Instant gratification is now a mandatory aspect of SaaS application usage. Users don’t want to write emails or engage with support teams anymore. Companies are shifting towards Product-Led Growth strategies and self-service features are making it all happen. Related: Top 10 PLG Tools for Your SaaS Application.

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

User Pilot

DECEMBER 7, 2023

It will also guide you through uncovering and harnessing these insights in your SaaS business. TL;DR Data-driven insights are the conclusions reached from analyzing raw data and identifying the patterns and trends in them. You can then use these AI insights to proactively engage at-risk customers with personalized interventions.

Payment Methods 105

Payment Methods SaaS Payments Data Payments 105

OpenView Labs

DECEMBER 21, 2020

Every year we ask the OpenView network to weigh in, and this time around many folks unsurprisingly made predictions around a trend most of us in SaaS had to adapt to (and, to be honest, are still figuring out) in 2020: remote work. Productizing their services and enabling contactless and frictionless selling.”.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

User Pilot

FEBRUARY 27, 2024

By analyzing these events in your product, you can understand how users engage with your app and make improvements to enhance the user experience. Let’s dig into what in-app events are and how you can leverage them to drive engagement and build better products! In-app events give you valuable insights into user behavior.

Payment Solutions 105

Payment Solutions SaaS Payments Payments User Experience 105

User Pilot

OCTOBER 15, 2023

Conversion rate is one of the most important metrics to track in SaaS, and that’s why conversion rate optimization is an essential focus for growth in any business. TL;DR A SaaS conversion rate refers to the percentage of visitors who take a desired action on the website or in-app. What is the SaaS conversion rate?

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payments 105

Chargify

SEPTEMBER 22, 2020

The technology industry is transitioning away from traditional business models and toward flexible, consumption-based billing , especially in the software as a service (SaaS) industry. Customers, meanwhile, can scale their service usage up or down based on their business needs and limit spending to their actual usage.

SaaS Payments 57

SaaS Payments Payment Services Payment Solutions Payment Methods 57

User Pilot

JULY 20, 2023

TL;DR Voluntary churn happens when customers cancel or downgrade their subscriptions while involuntary churn happens when a customer can’t continue using a service for reasons that are partially or entirely out of their control, most of the time related to payment processing issues. Bad customer service. Poor onboarding.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

User Pilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits. There are a huge number of examples to draw from across the SaaS world. AI can greatly improve the customer experience.

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

SaaStr

APRIL 1, 2023

Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. 2020 wasn’t the only reason small business owners adopted software solutions, but it sure sped up the process. Anyone can open a store and go through the process without talking to anyone.

Scale 200

Scale SMB Merchant Services Payment Methods 200

FastSpring

FEBRUARY 8, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. With these changes, we aim to make it easier for you to stay informed, engaged, and empowered with the latest updates to our platform.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

Incredo

NOVEMBER 21, 2019

Have you noticed one of the latest and growing trends in the worklife? Precisely – about SaaS affiliate programs… SaaS partner programs entice both software providers and affiliate partners for various reasons: 1) SaaS products are usually low-cost. 4) Software companies pay only when they get paid.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

FastSpring

SEPTEMBER 16, 2022

Note: From global payment processing to global VAT and sales tax management, FastSpring is the easiest way to sell around the world. This includes internal data we pulled from 271 global SaaS and software sellers using FastSpring to process transactions last year. Stream both interviews below and see highlights from each.

Pricing 118

Pricing Payment Solutions Payment Services SaaS Payments 118

Baremetrics

AUGUST 30, 2021

Chargebee is a subscription billing and payment software system ideal for SaaS and subscription-based companies. Chargebee assists companies that offer subscription services in automating their billing procedures by enabling you to modify pricing, provide coupons, and conduct campaigns—all without the assistance of a developer.

SaaS Payments 93

SaaS Payments Payment Solutions Payment Methods Payments 93

Blulogix

FEBRUARY 25, 2024

The dynamic nature of subscription services, coupled with the global reach of digital platforms, introduces unique legal challenges that require careful attention and strategic planning. Compliance with anti-fraud regulations involves adopting secure payment processing technologies and monitoring transactions for suspicious activity.

Payments 52

Payments Payment Services Artificial Intelligence Payment Features 52

User Pilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. A good customer satisfaction level ensures great product engagement to retain customers longer.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Methods 98

Baremetrics

OCTOBER 9, 2021

While Stripe is indispensable for the average online business, providing many different tools, reports, and customizations that power online payment processing , when it comes to finding the billing history for Stripe customers, things are needlessly complicated. Stripe is a fully integrated suite of payment products.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

User Pilot

OCTOBER 17, 2023

Behavioral data to spot trends, opportunities, and pain points so you can address areas of friction and craft a more seamless user experience. Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends.

Payment Methods 103

Payment Methods Payment Solutions SaaS Payments Payment Services 103

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Re-tune Your Digital Engagement Strategy.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

User Pilot

OCTOBER 6, 2022

Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more. It gives insights into customers’ buying behaviors and engagement data.

Payment Solutions 98

Payment Solutions SaaS Payments Underperforming Technical Team Customer Lifetime Value 98

Buffer Resources

JANUARY 15, 2024

With Google promising to prioritize "helpful content" going into 2024 and studies showing that as little as 5 percent of all content assets generate 90 percent of customer engagement, helpful, engaging B2B content is a north star B2B marketing teams must strive for. "  2.

B2B 113

B2B Technical Advisors SaaS Payments Underperforming Technical Team 113

User Pilot

MARCH 5, 2024

You can use the information they provide to improve user engagement, boost conversion rates, streamline your marketing, and drive product growth. How easy is the integration process? User behavior analytics tools are an essential part of the modern product manager’s toolkit. Will it scale well with your app or website?

Payment Solutions 52

Payment Solutions Payments SaaS Payments Payment Methods 52

User Pilot

MARCH 9, 2022

How can you harness product usage data to improve user segmentation and boost the growth of your SaaS? P roduct usage is all the user interactions with the product, service, or its features. Some relevant product usage metrics include product onboarding engagement rate, product activation rate , or product adoption.

SaaS Payments 98

SaaS Payments SaaS Payment Solutions User Experience 98

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. So the current trend is is is ultimately to measure our success through the customer success. Listen to the episode to hear more details.

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

Totango

AUGUST 21, 2020

Below we’ve captured our panelists’ answers to the engaging questions asked and submitted by the audience. Shelby Czarnota: Through Totango, we are putting the customer at the center, enabling Aaccount collaboration and transparency supporting our Customer First mindset. Of these disparate tools and systems, all were homegrown.

Innovation 115

Innovation Customer Success SaaS Payments Payment Services 115

User Pilot

JANUARY 31, 2023

In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

Baremetrics

OCTOBER 1, 2021

If you’re a SaaS or subscription business, you should use Baremetrics to track your metrics. Connect non-supported providers To import data into Baremetrics and start seeing your metrics, you’ll need to connect a payment provider. Best of all, this data can include data from different payment providers and is already normalized.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. Let’s get selling!

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148