ChurnZero

APRIL 18, 2024

Make sure you’re still delivering high-touch, one-to-one engagement. Analog + digital customer engagement: how to find your balance The analog versus digital metaphor may be from the engineering world, but it’s a great lesson in how tools can co-exist rather than conquer. Wait, say that again? Balance is key.

Engagement 52

Engagement Onboarding Customer Success Metrics 52

Neil Patel

MARCH 26, 2021

One interesting thing about this is that you’d also find a lot of those traits in people with exceptional presentation skills. To put yourself out there and present to a room full of people, you need to be at least a little adventurous. If you’re not a high-energy person, you’ll find it hard to keep people engaged.

Marketing 131

Marketing Branding Social Media Sales Funnel 131

User Pilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Engagement 97

Engagement Entertainment AI Customer Lifetime Value 97

User Pilot

OCTOBER 24, 2023

The power user curve is an analytics feature that helps teams measure user engagement. In this article, we explore how it’s different from other ways of tracking engagement and how you can benefit from it. TL;DR Power users are the most engaged users, display high competence and often act as product advocates and beta testers.

Engagement 105

Engagement Underperforming Technical Team Trends Onboarding 105

Totango

MAY 31, 2022

Let’s take a deeper look at how the Presentation Builder works and the benefits it provides your organization. What is Presentation Builder? Totango’s Presentation Builder tool uses a visual approach to presenting and sharing customer outcomes and goals collected from account data in Totango. and free text on the fly.

Business 83

Business Customer Success Communication Enterprise 83

Kellblog

JUNE 13, 2023

Here’s a quick post to share my slides from the presentation I gave today at the Radia Accelerator , a UK-based accelerator for female SaaS entrepreneurs, as part of my work with Balderton Capital. LTV/CAC vs. NRR) I want to thank the audience for their attendance and engagement. Our topic was SaaS Metrics 101.

Metrics 66

Metrics SaaS Interviewing Engagement 66

User Pilot

APRIL 26, 2023

This includes: Signup Form: Widely regarded as the first step in new user onboarding, the signup page helps SaaS companies collect data, showcase the product, engage users, etc. Personalized onboarding helps drive engagement , boost user activation , and shorten the time to value. Simple, use to-do lists!

Onboarding 98

Onboarding Engagement Education Retention 98

Intercom, Inc.

AUGUST 31, 2022

Engaging with customers on social media has become part of every customer experience strategy to drive sales and retain customers. Social media presents the perfect venue for acknowledging someone’s concerns, so take advantage of it and use personalization to show them you care about their satisfaction. Aneto Okonkwo.

Social Media 118

Social Media Engagement Scale Branding 118

yoursales

FEBRUARY 26, 2024

Revolutionizing B2B Sales: Impact of AI-Tools on Customer Engagement Amid the rapid evolution of the B2B sales domain, businesses need to integrate cutting-edge technologies to secure a competitive edge. At the forefront of this revolution is AI’s capacity to have a positive impact on customer engagement.

AI 52

AI Scale B2B Engagement 52

User Pilot

MARCH 1, 2022

There are multiple channels and tactics you can implement to engage with customers and bring them back. why segmentation and good customer service are key drivers of user engagement. 10 re-engagement strategies you can start implementing right away. Use the “what’s new” email to re-engage inactive users.

Engagement 98

Engagement SaaS Social Media Churn 98

User Pilot

FEBRUARY 6, 2023

Can a user engagement funnel help you grow a loyal customer base and retain more active customers ? User engagement takes all the best parts of existing funnels and applies relevant modern realities to them for better effect. An engagement funnel is customer-focused. Use onboarding checklists to engage users from the start.

Engagement 98

Engagement SaaS Sales Funnel Onboarding 98

Neil Patel

JANUARY 3, 2022

To Increase Engagement. One indicator you’re targeting the wrong audience is if they’re not engaging. You are able to connect directly with key decision makers early instead of using resources to engage with employees who may not have that authority. This can be a sign of fatigue with your marketing campaigns as well.

Scale 127

Scale Marketing Outsourcing Services Social Media 127

Neil Patel

DECEMBER 1, 2020

If you’re not using live streaming to engage with your followers, then you might be. Here’s how you can leverage live streaming to create crazy levels of engagement with your audience. Tips and Tools to Optimize Engagement with Your Live Streams. Are you missing out on a huge section of your target audience?

Engagement 145

Engagement Social Media Branding Strategy 145

yoursales

DECEMBER 27, 2022

Sales Engagement Platform vs CRM: Why Sales Professionals Need Both. Why the Sales Engagement Platform vs CRM question is not a question of either-or, but of how to do both right. That’s because the way prospects engage is more complex, and competition is more intense. The difference between a Sales Engagement Platform vs CRM.

Scale 86

Scale Engagement Sales Government 86

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. How to Drive Customer Engagement.

Scale 110

Scale Engagement Scaling Strategy 110

Totango

FEBRUARY 28, 2020

So when you get the customer’s attention, you have to maximize every conversation and engagement to prove you are the right partner to nurture their long-term growth. Creating a strong customer engagement strategy makes sure every interaction delivers that value. What is a Customer Engagement Strategy?

Engagement 93

Engagement Strategy Customer Lifetime Value Customer Success 93

ChurnZero

MARCH 28, 2023

One key to keeping customers is keeping them engaged. What is customer engagement? Customer engagement is the sum of all interactions between a customer and a company. Many of these are individual interactions but some engagement occurs at an organizational level. A successful subscription model depends on retention.

Engagement 52

Engagement Strategy Scale Payment Features 52

Sales Hacker

JUNE 8, 2020

Presentation execution. Unfortunately, most people’s presentations come off like an annoying infomercial. Luckily, there’s a science and strategy behind presentations that can be learned and perfected. You gather intel to socially and professionally lubricate your interaction and presentation with your prospect.

Sales Hiring 68

Sales Hiring Sales Communication Engagement 68

ChurnZero

FEBRUARY 4, 2022

Engaging your investors starts by understanding what they care about. If perceptual or stylistic barriers are holding you back from engaging with investors, reframe your story. In this article, we share Kristen’s best advice on how you can use metrics to reframe your customer stories, so they’re primed for investor engagement.

Customer Success 98

Customer Success Metrics Engagement Software Review 98

Sales Hacker

SEPTEMBER 28, 2020

So, let’s dig into how you can create tension and use it to build trust , engage your prospects, and drive action. An unfilled desire or unmet next step can be painful, but I like to look optimistically into what the future can hold for my prospect rather than focus negatively on the present. Focus on the Positive. Probably not.

Engagement 125

Engagement Consulting Sales Management 125

Totango

AUGUST 5, 2020

Customer engagement, while always a vital piece of the puzzle of success, has never been more important than it has become since the pandemic. This alone should be reason enough to take a second look at your digital engagement efforts. This alone should be reason enough to take a second look at your digital engagement efforts.

Engagement 103

Engagement Payment Solutions Telecommunications Payments 103

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. How to Drive Customer Engagement.

Scale 84

Scale Engagement Scaling Strategy 84

ChurnZero

JULY 22, 2021

Setting rules of engagement saves your team time, money, and energy. Your rules of engagement should be based on which team is genuinely the best fit in each scenario and has the greatest likelihood of gaining sales traction. As a final note before we dive in: Be prepared to constantly amend your rules of engagement.

Customer Success 98

Customer Success Engagement Sales Acquisition 98

User Pilot

JULY 19, 2021

You have to engage with them at various stages in their user journey for a great customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. In this article, we look at how Customer Engagement Platforms benefit SaaS companies.

Engagement 98

Engagement Scale Onboarding Customer Support 98

Neil Patel

OCTOBER 24, 2020

When you are initially engaging with a digital agency, you should expect to receive some form of value upfront before you invest in their services. This can take different forms such as: Proposals – The agency you are speaking with should at the very least prepare a presentation in regard to strategy and execution.

Outsourcing Services 115

Outsourcing Services Sales Hiring Engagement Scale 115

SaaStr

OCTOBER 26, 2021

In a noisy world where there are no practical barriers to creating B2B content, you need a thoughtful approach to engage your Ideal Customer Profile audience. . Presented By: Amanda Malko – CMO – G2 – @amandamalko. Presented By: Alex Rosemblat – CMO – Datadog – @alexrosemblat. Video: HERE.

Scale 330

Scale Marketing SMB Leadership 330

Totango

APRIL 16, 2021

Personalized customer engagement promotes more active use of your product and stronger relationships with your brand. Learn what types of communication you can personalize and what techniques you can use to promote personal engagement. Why Use Personalized Customer Engagement? Use Personalized Customer Engagement.

Engagement 69

Engagement Communication Onboarding Customer Success 69

Baremetrics

JUNE 22, 2020

Granted you’re putting together messages that actively engage those sign-ups to take action. The personal touch Note that many SaaS company emails are presented on behalf of employees rather than companies themselves. Here you can present yourself purely as a helping hand rather than a company presenting a sales pitch.

Onboarding 96

Onboarding Engagement AWS Software Review 96

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. How to Drive Customer Engagement.

Scale 62

Scale Engagement Scaling Strategy 62

FastSpring

DECEMBER 15, 2017

One of the most interesting trends we see (as presented in the stats below) is a movement away from traditional websites to app experiences. This lack of engagement leaves marketers fighting for screen real estate and the constant challenge of app discovery.

Engagement 70

Engagement Retention Trends Marketing 70

Payrix

MARCH 27, 2024

These solutions offer a spectrum of supported payment methods across card-present and card-not-present transactions. Build loyalty through flexibility Robust omnichannel engagement strategies — with integrations, payment channel options, and customer experience optimization That’s not insignificant. No problem.

Payments 130

Payments Merchant Services Payment Methods Payment Solutions 130

CustomerSuccessBox

SEPTEMBER 3, 2021

As a Customer Success Manager, you and your team take in a lot of efforts to connect and engage with your customers. It’s about continuously engaging and creating that loyal executive group, especially in these times because of the virtual environments we’re living in. Customer Engagement Score Per Contact.

Engagement 52

Engagement Technical Review Software Review Customer Success 52

Sales Hacker

APRIL 4, 2024

Lack of credibility When selecting speakers or presenters for your SKO, they must be credible. Lack of pre-event engagement One common mistake is treating the SKO as a standalone event. The engagement with your sales team should start well before the actual kickoff. That said, it’s not a one-time event—rather, it’s a process.

Sales 90

Sales Technical Review Systems Review Engagement 90

FastSpring

SEPTEMBER 11, 2018

We’re sharing everything you need to know about card-not-present transactions, their role in ecommerce, and how they can impact your digital business. Card Present vs. Card-Not-Present Transactions. Card present transactions are very common in brick and mortar stores. How does Card Not Present (CNP) fraud happen?

Payment Methods 62

Payment Methods Merchant Services Payment Services Payment Solutions 62

User Pilot

MAY 8, 2023

Product Engagement Score (PES) is an important metric for any SaaS business wanting to improve customer satisfaction and increase Product-Led Growth. PES measures the overall user engagement with your product as a function of product adoption depth, stickiness and revenue growth. What Is Product Engagement Score?

Engagement 52

Engagement Revenue Onboarding Churn 52

User Pilot

FEBRUARY 13, 2024

By optimizing the user experience of your visualizations, you unlock their potential to drive engagement, improve product understanding, and ultimately, lead to business success. Good data visualization enhances the user experience , makes data easier to interpret, improves decision-making, and drives user engagement.

Data 105

Data SaaS User Experience Scale 105

IT World

DECEMBER 15, 2021

Atlassian’s Confluence this week rolled out new features to its workspace platform aimed at making content more polished and presentation-ready. Those tasks can all be done simultaneously with other people.

Engagement 76

Engagement Enterprise 76