OPEXEngine

DECEMBER 23, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. First, some SaaS companies deliberately run with a low set-up product, little to no services, and a customer success team that takes care of implementation issues. They know how to do this.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SmartKarrot

APRIL 28, 2021

Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Troubleshoot issues (may be related to payments, relationship, field operations).

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. Well, to most of you, that may not seem crazy today.

Payment Solutions 148

Payment Solutions Pricing Payments Payment Services 148

User Pilot

JUNE 22, 2023

In this article, we will learn how to effectively reduce the load on your customer support team with 11 effective tactics. TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads. Use customer support tools to reduce your support team’s need for human intervention.

Customer Support 96

Customer Support Underperforming Technical Team AI Search Social Media 96

SmartKarrot

AUGUST 9, 2022

Instead of building, developing, and implementing enterprise applications, SaaS users can simply license and subscribe to them. Many SaaS businesses may typically experience challenges related to poorly optimized day-to-day business processes, ineffective goal prioritization, inefficient operations, and much more.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Instead of building, developing, and implementing enterprise applications, SaaS users can simply license and subscribe to them. Many SaaS businesses may typically experience challenges related to poorly optimized day-to-day business processes, ineffective goal prioritization, inefficient operations, and much more.

Scale 10

Scale Sales Recruiting Business SaaS 10

ChurnZero

DECEMBER 2, 2022

Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? Re-segmenting your customer base is a natural evolution of your company, product, and team’s growth. All CS leaders eventually undertake this exercise to scale engagement and improve the customer experience.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

SmartKarrot

SEPTEMBER 21, 2020

As we all know, customer success is all about keeping the customer happy, engaging them meaningfully, adding value to their business and maintaining relationships with them so that they remain subscribed to your business. Operational efficiency. What are customer success metrics? Customer experience. Customer Churn rate.

Customer Success 10

Customer Success Metrics Data Scale 10

User Pilot

JANUARY 26, 2021

It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. With your analysis, you can find out your customer engagement for a specific activation point, where they are coming from, and where they might be getting stuck. But then what? Source: WebEngage.com.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

BetterCloud

JUNE 16, 2022

IT jettisons the tedious, repetitive work—trading it for more engaging and innovative activities. Employees wait too long for help desk tickets to be resolved, and IT knows automating SaaS operations can help. Since IT teams are so stretched, employees are waiting too long for IT to resolve tickets.

Underperforming Technical Team 59

Underperforming Technical Team Operational efficiency. Innovation Retention 59

SaaStr

AUGUST 15, 2020

Really excited for engaging discussion on something I’m passionate about, the future of the customer. Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. How do you help your team make that link to value? We’ve shared the transcript of episode 362 below.

Payment Methods 198

Payment Methods Merchant Services Scale Payments 198

Sales Hacker

NOVEMBER 10, 2020

If RFPs are slowing down your sales team, you need to check out Loopio. Of course, the second sponsor of the Sales Hacker podcast, I’m sure you know who they are, it’s the company, it’s the unicorn, the billion-dollar valuation company that is Outreach , the number one sales engagement platform.

VP of Engineering 74

VP of Engineering Scale Development Team Review Technical Review 74

SmartKarrot

JULY 26, 2021

Effectively train your customer-facing teams. Keep your brand’s message simple and engaging. Delivering personalization at scale Identifying & prioritizing CX problems and opportunities Generating actionable insights quickly Ensure Deep Enough Customer Understanding Developing a CX Culture and Customer-first Mindset.

Artificial Intelligence 11

Artificial Intelligence Scale AI Search AI 11