User Pilot

FEBRUARY 7, 2020

Customer education should be one of your biggest priorities. That’s why it’s so important for SaaS companies to invest in customer education. The better you educate your customers, the more likely they are to stick around. Create educational content. Customer education idea #1 — Onboard new users. Let’s dive in….

Education 84

Education Churn SaaS Onboarding 84

Intercom, Inc.

JUNE 15, 2022

We’re excited to sponsor a new equity, diversity, and inclusion scholarship for students of the University of Limerick’s Immersive Software Engineering (ISE) course – valued at €10,000. Software engineering will play a crucial role in the future of business, society, and even our planet. Investing in education.

Software Engineering 104

Software Engineering Engineering CTO Software 104

Tom Tunguz

SEPTEMBER 14, 2023

Last week at Saastr 2023, I had the privilege of hosting a panel with Maggie Hott , GTM leader at OpenAI, Sharon Zhou , cofounder & CEO of Lamini, & Jordan Tigani , founder & CEO of MotherDuck talking about the implications of AI for the software industry broadly. Second, education represents a huge opportunity for AI.

AI 253

AI Artificial Intelligence Technical Cofounder Education 253

Net-Results

MAY 22, 2019

Depending on the size and budget of the educational institution, any marketing automation platform that would normally fit an equally sized business will fit the bill. The post What marketing automation tools work best for higher education? Amongst others, Washington State University is one of our customers.

Education 75

Education Marketing Communication Software 75

Andreessen Horowitz

OCTOBER 16, 2023

Selling into financial institutions (FIs) has long been the end goal for many software-oriented fintech businesses. We believe, however, these fears are worth tackling, and the current moment is actually an ideal time for fintech businesses to start selling software products into FIs.

Scale 101

Scale Software Sales Generative AI 101

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

How To Buy Saas

MARCH 25, 2024

How Does a Cross-Posting Software Work? Sellers, resellers, and online retailers can use cross-posting software to plan and schedule listings for simultaneous publication across numerous channels. The software smoothly connects with a variety of online selling platforms. This way, it would cover several networks.

Software 40

Software Social Media Engagement Education 40

CustomerSuccessBox

OCTOBER 19, 2021

The underlying theme for all of these is customer education. Research by TSIA shows that customer education can immensely enhance your retention. What is customer education? Customer Education is the training you give your customers that help them use and find value from your product. Why is customer education important?

Education 52

Education Consulting Customer Success Management 52

Totango

NOVEMBER 14, 2019

Above all, it is an educational process. By implementing customer education best practices that drive the onboarding process, you will set your customers—and your enterprise— up for success. This is done by educating your customers on all the features and capabilities of your product. . Use Software to Optimize Onboarding .

Education 64

Education Onboarding Underperforming Technical Team Marketplace as a Service 64

ChurnZero

NOVEMBER 18, 2021

Customer education is why I live in a jungle. So, how does this relate to customer education? What inspired me to improve my gardening skills is the same catalyst that inspires customer education and most positive action: a desire for change. The same principle applies to customer education.

Education 52

Education Scale SaaS Software 52

Neil Patel

DECEMBER 8, 2020

They’re not using time tracking software. Because no one should suffer any longer, I’m going to share the top five time tracking software options on the market today. The Top 5 Options for Time Tracking Software. How to Choose the Best Time Tracking Software for You. There is no third reason. Scheduling. Accounting.

Payment Solutions 140

Payment Solutions Software Payment Methods Payments 140

FastSpring

DECEMBER 8, 2023

The NAMM (National Association of Music Merchants) Foundation celebrates and promotes the intrinsic value of music education. With education tracks spanning music, audio, and entertainment, broaden your skills and wrap your head around AI with hundreds of education sessions throughout the day.

Merchant Services 153

Merchant Services Payment Services Payment Solutions SaaS Payments 153

SaaStr

DECEMBER 24, 2023

Rippling CEO Parker Conrad’s Theory of the Compound Startup: Disrupting How We Think About Software #5. CRO Confidential: Guild Education SVP, Go To Market Strategy, Operations & Enablement Cherishma Shah #10. What the Future of SaaS Holds for 2024 with David Sacks, Founder & General Partner, Craft Ventures #4.

Education 225

Education Acquisition Startup Scaling 225

Tom Tunguz

OCTOBER 18, 2022

She’s seen many different types of businesses from startups to massive publicly traded software companies. A user who wants to educate themselves. A user who wants to educate themselves. This education means using the product, solving a problem, & producing some output that’s useful to others.

Scale 294

Scale Education Cloud Startup 294

Neil Patel

SEPTEMBER 7, 2020

By choosing the right project management software, projects won’t throw you into that panic-inducing nightmare. I’ve managed countless projects, hundreds of teams, and bounced around to every project management software you can think of. The top 6 options for project management software. If only there was a better way.

Software Review 144

Software Review Software Management Sales Hiring 144

SaaStr

APRIL 16, 2023

SaaStr 650: The Impact of Generative AI on Software With Theory Ventures Founder & General Partner Tomasz Tunguz  2. SaaStr 648: CRO Confidential: Cherishma Shah, Senior Vice President; Go To Market Strategy, Operations & Enablement at Guild Education  5. appeared first on SaaStr.

Generative AI 181

Generative AI SMB Education AI 181

SaaStr

APRIL 9, 2023

SaaStr 648: CRO Confidential: Cherishma Shah, Senior Vice President; Go To Market Strategy, Operations & Enablement at Guild Education  2. CRO Confidential: Guild Education SVP, Go To Market Strategy, Operations & Enablement Cherishma Shah 3. All Your VPs Really Need to Do is Tilt the Curve Top Podcasts This Week: 1.

Scale 214

Scale SMB Generative AI Management 214

SaaStr

DECEMBER 28, 2023

We were really impressed with Class Companion’s founder Avery Pan’s clear vision and mission to help teachers leverage AI to improve education. We are seeing AI expand from big tech into vertical industries, like education, where learning is language-intensive. What’s an “exit” you’re particularly proud of?

Technical Review 213

Technical Review Software Review Payment Solutions Venture Capital 213

SaaS Brief Submitted Articles

OCTOBER 10, 2022

A software platform to empower educators and content-creators to create e-learning websites to sell memberships, online courses and make money.

Education 246

Education Software 246

Tom Tunguz

OCTOBER 31, 2012

Ariel Diaz wrote an insightful post in PandoDaily yesterday outlining the state of affairs in online education. Ariel touched on the history of education, catalogued the problems of the status quo and pointed to a few innovative initiatives. The major for-profit education companies, Capella and Phoenix, serve university students.

Education 100

Education Startup Innovation Government 100

SaaStr

APRIL 26, 2023

If you had a magic wand and could change anything in our software, what would it be? The three most important areas of focus almost always include: Great onboarding Content to educate customers Campaigns as a foundation The Takeaway — Invest in your team and prioritize ruthlessly. That’s why education is so important.

Scale 222

Scale Strategy Marketing Education 222

Tom Tunguz

DECEMBER 6, 2022

Profitability or net income margin has become the most important correlate to public software company valuations. Across every quartile, public software & infrastructure companies have seen a 5 percentage point drop in net income since Covid. But public companies are less profitable today than a year ago.

Headcount 282

Headcount Market Research Education Acquisition 282

Tom Tunguz

SEPTEMBER 15, 2018

Professional services are consulting fees software companies charge to customers for software configuration, customization and education. Second, many newer software companies generate substantial fractions of their revenue from PS. What has changed over the past 3 years? The variance is much higher.

Outsourcing Services 120

Outsourcing Services Sales Hiring Software Consulting 120

How To Buy Saas

OCTOBER 3, 2023

Data-driven insights are essential for digital marketers, as they allow them to make educated decisions, improve campaign performance, and demonstrate return on investment (ROI) to various stakeholders. The importance of accurately gauging one’s level of success in the dynamic environment of digital marketing cannot be overstated.

Software 40

Software Marketing Blockchain Social Media 40

SaaStr

APRIL 23, 2023

SaaStr 650: The Impact of Generative AI on Software With Theory Ventures Founder & General Partner Tomasz Tunguz  5. SaaStr 648: CRO Confidential: Cherishma Shah, Senior Vice President; Go To Market Strategy, Operations & Enablement at Guild Education                            Top Videos This Week: 1.

Generative AI 193

Generative AI Education AI Scaling 193

Tom Tunguz

JUNE 22, 2022

The Analytics systems power Segmentation software. Once a marketer has understood the customer types, Segmentation software clusters users into different groups, some subset of which will receive Campaigns. Ad Networks educate users about new projects while providing revenue to Publishers, application developers and content publishers.

Marketing 332

Marketing Blockchain Advertising Government 332

Tom Tunguz

OCTOBER 28, 2020

We see an absolute explosion in the number and the diversity of software solutions because of this type of empowerment. In the world of education, this concept is called the Flipped Classroom. Students take charge of their education, and the teacher becomes a guide. The parallel between education and software runs deep.

Technology 254

Technology Education Onboarding Software 254

SaaStr

MARCH 29, 2023

It’s a real oldie in educational and nonprofit software. and transitioned into SaaS later and through acquisitions, and then into a broad platform for fundraising and educational management. $100 Like Blackbaud. It was founded in 1981 (!) and IPO’d in 2004 (!), 100 Billion has been fundraised on its platform. Billion.

Education 187

Education Scaling Acquisition Pricing 187

Audacix

NOVEMBER 30, 2023

With cyber threats on the rise, it's essential to follow SaaS security guidelines along with security testing tools in your software development lifecycle. This will help you to protect your applications and sensitive data that is hosted on your software applications. By doing so, you reduce the attack surface of your application.

Software Review 40

Software Review Underperforming Technical Team Software Systems Review 40

Audacix

JANUARY 24, 2024

Table Of Contents Software development is taking a turn towards a more secure and safer application development framework and practises. One of the practices that is gaining momentum is the DevSecOps software framework. Here are some of the major differences between the DevSecOps and DevOps software development lifecycle.

Software Review 40

Software Review DevOps as a Service Software SaaS 40

SaaSHolic

FEBRUARY 6, 2023

Customer success software provides businesses with a 360-degree look at the entire customer relationship. Good customer success software will help you identify red flags and maintain successful customer retention. CSM solutions are commonly used by software as a service (SaaS) providers. They hold the cards.

Customer Success 52

Customer Success Software Subscription Payment Features 52

Totango

JUNE 1, 2021

Customer Success software helps your enterprise understand what matters to your customers. The reality of the unique relationship you share with your customers is captured in the data your customer success software gathers, detailing usage rates, demographics, logged interactions, voice of customer data, and other key metrics.

Software 69

Software Customer Lifetime Value Onboarding Outsourced Development 69

SaaStr

SEPTEMBER 8, 2022

Intellum is an Atlanta-based learning technology company that combines the best of customer experience with customer education to help large brands and fast-moving companies increase revenue, improve customer retention and decrease support costs. Let Pilot focus on your financials, so you can focus on your business.

SaaS Payments 224

SaaS Payments Payment Services PayFac as a Service Payfac 224

FastSpring

FEBRUARY 22, 2024

The Game Developers Conference (GDC) brings the game development community together to exchange ideas, solve problems, and shape the future of the industry across five days of education, inspiration, and networking. Attendees include programmers, artists, producers, game designers, audio professionals, and business leaders.

Merchant Services 132

Merchant Services Development Payment Services SaaS Payments 132

User Pilot

JUNE 19, 2023

TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo! Updates and maintenance – the SaaS LMS vendor looks after the infrastructure and ensures the software is up-to-date and secure.

Systems Review 98

Systems Review Management SaaS Education 98

Tom Tunguz

SEPTEMBER 30, 2023

a software buyer) Ask the AI to edit its own work Ask the AI to explain its logic & expose contradictions Disagree with the AI I haven’t yet asked an LLM to impersonate someone but given the impact to education, I could imagine LLMs becoming sales & customer support trainers for new employees in those roles.

AI 186

AI Artificial Intelligence Consulting Customer Support 186