Sat.Apr 01, 2023 - Fri.Apr 07, 2023

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Lowering the Hiring (And Investing) Bar Didn’t Work

SaaStr

So everyone is now paying the price for lowering the bar in the Boom Times of mid ‘20 to early ‘22. On the hiring side, it often seemed like you just couldn’t hire anyone. While layoffs are all across the news today, looking back, July 2021 was the nadir for layoffs. Everyone was hiring everyone, anyone, back in mid-2021. This data from Carta helps illustrate it: So we cut corners.

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The Importance of Practice in Sales with Andrew Sykes

Predictable Revenue

Andrew Sykes joins Collin Stewart on this episode of the Predictable Revenue podcast to discuss the importance of practice in sales and how to improve your embodied skills. The post The Importance of Practice in Sales with Andrew Sykes appeared first on Predictable Revenue.

Sales 130
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AI in Sales: How Artificial Intelligence Can Help You Close More Deals

CloseSaaS

AI for sales is about using artificial intelligence to complete sales tasks—without sales teams needing to do the tasks themselves.

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Theory

Tom Tunguz

I’m thrilled to announce the debut of Theory Ventures & our first fund of $230m. I’ve spent my career as a student of startups. I’ve worked for two, invested in many, seven of which became unicorns. I study them, benchmark them, analyze them, interview their leaders to understand their mechanics & share what I’ve learned on this blog.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Getting Your Data Ready to Migrate

CloudKettle

An Introduction to Data Normalization Congratulations! Your organization is growing. Currently all of your Contact and Sales information has been living in one or more spreadsheets. This has worked up until now, but record keeping and reporting is becoming more and more of a time sink as you wade through hundreds or thousands of records. […] The post Getting Your Data Ready to Migrate appeared first on CloudKettle.

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Excel for Microsoft 365 cheat sheet

IT World

Windows may get all the press coverage, but when you want to get real work done, you turn your attention to the applications that run on it. And if you use spreadsheets, that generally means Excel. Excel is, of course, part of Microsoft’s Office suite of productivity tools. Microsoft sells Office under two models: Individuals and businesses can pay for the software license up front and own it forever (what the company calls the “perpetual” version of the suite), or they can purchase a Microsoft

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How Passionfroot's Creator Akta Streamlines Content Scheduling with Buffer

Buffer Resources

We’re big fans of creators here at Buffer. We build products specifically for creators, and many of us working here at Buffer are creators. So we were beyond excited to see Passionfroot (another creator-focused company) using Buffer. Passionfroot simplifies the lives of creators by providing a one-stop-shop for managing sponsorships, collaborations, bookings, and payments.

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Top 8 Customer Feedback Benefits for Your Business

User Pilot

Whether good or bad, customer feedback benefits your business in many ways. Attention to user sentiment transforms your company into a customer-centric business, setting it up for continued success. In this article, you'll learn: What customer feedback is. What makes it important. Best practices to follow when collecting feedback. Let's begin!

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AI-Generated Content is the New Floor

Sparktoro

Anyone can make it. Most of it is at least OK. Some of it’s pretty good. A few folks are already sharpening their skills at prompting AIs to generate increasingly high-quality material.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Wrike Alternatives

The Daily Egg

Project teams constantly juggle multiple tasks, creating an administrative nightmare for project managers. From disconnected teams and time and budgetary constraints to. The post Wrike Alternatives appeared first on The Daily Egg.

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Dear SaaStr: How Much Of My Startup Do I Need to Sell In Each Venture Round?

SaaStr

Dear SaaStr: How Much Of My Startup Do I Need to Sell In Each Venture Round? It definitely can vary based on what type of investor. But for venture-backed start-ups raising from more traditional funds (the ones you’ve heard of), here are some rough rules: Seed VCs would like to buy 10%, sometimes 15%, if they can. They often “settle” for a bit less.

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The Change in Burn Multiple for Startups in 2023

Tom Tunguz

Burn multiple measures the capital efficiency of a startup. Burn multiple calculated like this : net burn divided by net new ARR. Startup burn multiples have changed markedly in 2023. Companies with more efficient burn multiples between 1-2 plan to increase their net burn per new dollar of bookings by between 14-40%. In contrast, startups with higher operating expenses will reduce their burn multiple by 34-70%.

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Clouded Judgement 4.7.23

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! State of SaaS Next week I’m giving a talk at the StartUp Grind conference on the “State of SaaS in 10 Charts.” I had a fun time trying to condense down the “state of SaaS” into 10 charts, and look forward to giving the talk!

Cloud 130
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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ReQtest Review

The Daily Egg

ReQtest is a comprehensive solution for IT teams looking for streamlined requirements management, test management, and bug-tracking capabilities. Thanks to its highly. The post ReQtest Review appeared first on The Daily Egg.

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Top 10 Mistakes In 10 Years From Gainsight CEO Nick Mehta

SaaStr

“I never make the same mistake twice. I make it 5 or 6 times, just to be sure.” -Random quote I found on the Internet If that doesn’t describe the CEO experience, I don’t know what does. In February 2023, I hit my 10-year anniversary (or “Gainaversary,” as we say) of running Gainsight. After receiving my gold watch and Silicon Valley AARP card, I had a chance to reflect on a decade of community-building, cheesy music videos, and #CustomerSuccess.

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The 4 Questions Startups Should Ask Themselves about Building with Generative AI

Tom Tunguz

There are 4 questions a startup should ask themselves about building a startup that uses generative AI. I presented those questions & my views on their answers at Saastr’s Workshop Wednesday. I had a blast putting this deck together. I started with a few sentences, uploaded them to gamma.app to outline the presentation, popped over to Midjourney to generate images along the story line, & published it in IA Presenter.

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The Importance of Practice in Sales with Andrew Sykes

Predictable Revenue

Sales is a challenging and dynamic profession that requires continuous improvement and development. In […] The post The Importance of Practice in Sales with Andrew Sykes appeared first on Predictable Revenue.

Sales 130
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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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Notion vs. Monday.com

The Daily Egg

Comparing project management (PM) software can be challenging. Each project manager has specific pain points they’re trying to solve, and a productivity. The post Notion vs. Monday.com appeared first on The Daily Egg.

Software 282
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Dear SaaStr: What’s The Best Way to Retain Control of Our Startup?

SaaStr

Dear SaaStr: What’s The Best Way to Retain Control of Our Startup Once We Start to Raise Outside Capital? Sell less of the company. And in particular, raise fewer venture rounds. Let me give you my learnings on the SaaS side. At Adobe Sign / EchoSign my answer was only to raise $8m, get to cash-flow positive with much of the money still left in the bank, and sell for an exponential multiple.

Startup 228
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How to Do Keyword Mapping Using Ubersuggest

Neil Patel

Every content strategy recipe needs its secret sauce: keywords. Keywords go with everything. They spice up your content and give your site texture to capitalize on traffic. But your recipe falls apart if you don’t align the right keywords with the right content. No matter what other methods you use to drive traffic to your site, you want to use SEO keyword mapping.

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Should we fear the rise of artificial general intelligence?

IT World

Last week, a who’s who of technologists called for artificial intelligence (AI) labs to stop training the most powerful AI systems for at least six months, citing "profound risks to society and humanity." In an open letter that now has more than 3,100 signatories, including Apple co-founder Steve Wozniak, tech leaders called out San Francisco-based OpenAI Lab’s recently announced GPT-4 algorithm in particular, saying the company should halt further development until oversight standards are in p

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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Airtable vs. Notion

The Daily Egg

Airtable and Notion are two popular tools that can be used for productivity and, to an extent, project management. Both offer users. The post Airtable vs. Notion appeared first on The Daily Egg.

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5 Interesting Learnings from LivePerson at $480,000,000 in ARR

SaaStr

So I think the second SaaS app I ever purchased was LivePerson. The first was Salesforce, to get our CRM going (today, we would likely have gone with HubSpot). And the second was LivePerson, to handle chat and support. Back in the day, it was a magical app. It tracked tickets, shared personas, and provided analytics. All in the Cloud! I fell so in love with support automation, when I invested, I did a ton in support, from Talkdesk (first VC), to Front, to Gorgias (#1 e-commerce contact cente

Scale 223
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Overengineering 101: What Is It and How Can Product Managers Avoid It?

User Pilot

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. After all, you want your newly released software to be as good as it gets when it’s finally launched, right? Not quite. Overengineered products are difficult to use, filled with bugs, and instead of improving your users’ lives, they make them unnecessarily complicated.

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As US moves to regain microchip leadership, some say it never left

IT World

Over the past two years, microchip shortages highlighted America’s reliance on foreign suppliers, and spurred passage of the CHIPS Act , which earmarks tens of billions of dollars as incentives for chipmakers to build new fabrication plants in the US. But remaking well-established manufacturing supply chains — notably in Asia — is a Herculean task, and “companies are loathe to do it,” according to Yossi Sheffi, an MIT professor of engineering and director of the school’s center for transportati

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Rocketlane Review

The Daily Egg

Rocketlane is an early-stage B2B tech company focusing on customer onboarding and professional services automation (PSA). The company is already making waves. The post Rocketlane Review appeared first on The Daily Egg.

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Top SaaStr Content for the Week: Xero Global’s CSO, G2’s VP – Asia Pacific, Workshop Wednesday and more!

SaaStr

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: It’s Now Year 2 of the Venture Downturn Clawbacks and Tracking-to-Cash: Two Sales Management Tools to Be Thoughtful With 8 Things That Are Just Harder in SaaS Now Tier 1 VC is Great.

Scale 215
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Guide To Leveraging AI Tools For Customer Success Managers

User Pilot

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

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