Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

Predictable Revenue

AUGUST 15, 2022

Learn why more and more B2B companies are choosing to outsource their sales development reps (SDRs) to grow outbound sales faster. The post Why Are B2B Companies Choosing SDR Outsourcing in 2022? appeared first on Predictable Revenue.

Outsourced Development 165

Outsourced Development B2B Development Sales 165

Tom Tunguz

AUGUST 14, 2022

Last week, Office Hours welcomed Bill Binch, former CRO at Pendo, EVP Worldwide Sales at Marketo & operating partner at Battery to share his views on building world-class sales organizations. Bill & I exchanged emails about Deliberately Underselling as Sales Strategy. I asked him to share his views on land & expand team structure & quotas.

Startup 282

Startup Construction Sales Compensation 282

The Daily Egg

AUGUST 17, 2022

Domain appraisal services help buyers and sellers determine the fair value of a domain. Our expert research team here at Crazy Egg. The post Best Domain Appraisal Services Compared appeared first on The Daily Egg.

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321

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Predictable Revenue

AUGUST 17, 2022

Graham Collins joined the Predictable Revenue podcast to discuss how to set up more effective compensation plans for sales development reps (SDRs). The post Setting Up Compensation Plans for SDRs Effectively appeared first on Predictable Revenue.

Compensation 299

Compensation Development Revenue Sales 299

SaaStr

AUGUST 16, 2022

We’d all love to run 100% PLG SaaS companies that magically self-replicate customers. And it does happen, sometimes. At least for a while. You can hear more of a deep dive on how Calendly does it for example here. But even there, to truly scale, they went more enterprise and built out a full enterprise sales and marketing function. So where do you start?

Scale 247

Scale Sales Hiring Marketing SaaS 247

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products. You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. At the same time, you need to minimize time-to-value (TTV) to ensure customers see the benefits of your product as soon as possible.

Onboarding 92

Onboarding Technical Review Software Review Scale 92

Inturact

AUGUST 19, 2022

When you use Instagram for business, it’s no secret that your followers are crucial to your success. After all, if you don’t have enough followers (or you aren’t consistently growing your following), you won’t have anyone to promote your business to, and that’s the point of Instagram for business. The good news is, even if you don’t have hours and hours to spend actively recruiting new followers, you can work with an Instagram growth service to automate your follower growth.

Engagement 78

Engagement Business 78

The Daily Egg

AUGUST 15, 2022

Ecommerce SEO is the process of driving organic traffic from search engines to an online store. This in-depth guide covers everything you. The post The Complete Guide to Ecommerce SEO appeared first on The Daily Egg.

Engineering 347

Engineering 347

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

SaaStr

AUGUST 15, 2022

Dear SaaStr: How Do I Deal With Investors That are Unhappy With The Company? Be transparent. And show them an honest, data-driven path to a better future. First, investors get most upset when founders hide things. And founders tend to hide things more when times are tougher. So … share more: Make sure you send a monthly investor update out ASAP after the month ends.

Finance 237

Finance Data 237

Tom Tunguz

AUGUST 15, 2022

Omni announced a $27m Series A. Omni builds modern BI with a consistent data model using SQL. Omni picks up where Looker left off. Looker’s fundamental innovation, LookML, enabled one person to define the revenue metric & everyone else in the organization to use it. Omni extends that insight by building a modeling layer that learns about your data as you query it, evolving the data model with each subsequent query.

Data 212

Data CTO Innovation Engineering 212

Intercom, Inc.

AUGUST 18, 2022

When you reach senior level on an engineering track, you’re expected to be optimal in your hard skill set. You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. But going into staff plus roles is another beast entirely. There’s project management, mentorship and teaching, decision-making, relationship-building, and the value you bring to the company is no longer measured by the quality of the lines of your code but rather by driving the

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

The Daily Egg

AUGUST 18, 2022

There are a lot of different ways to make sure your ecommerce products get to your customers on time. Our team of. The post Best Ecommerce Fulfillment Services Compared appeared first on The Daily Egg.

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320

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

SaaStr

AUGUST 14, 2022

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Alteryx, ZoomInfo, Atlassian Have Blow Out Quarters. Datadog grows 74% at $2B in ARR. Ping Identify Acquired for $2.8 Billion. Don’t Call it a Downturn.

Scale 232

Scale Startup Scaling Metrics 232

FastSpring

AUGUST 19, 2022

According to an OpenView survey, by 2023, 56% of SaaS companies will be using or expecting to test usage-based pricing, which they define as “a pricing model that enables customers to pay for a product according to how much they use it.”. Usage-based pricing (UBP) — or consumption pricing — is based on the amount of usage of a specific metric, such as gigabytes of storage used or the number of API calls made — over a period of time.

Pricing 140

Pricing SaaS Technical Review Forecasting 140

Andreessen Horowitz

AUGUST 15, 2022

Our nation has a housing crisis. The demographic trends driving America’s housing market are impossible to ignore: our country is creating households faster than we’re building houses. Structural shortages in available homes for sale push housing prices higher, while young … The post Investing in Flow appeared first on Andreessen Horowitz.

Investment 145

Investment Trends Pricing Sales 145

The Daily Egg

AUGUST 15, 2022

Ecommerce fulfillment is the process of storing inventory, packing items, shipping orders, and managing returns. This in-depth guide covers everything you need. The post The Complete Guide to Ecommerce Fulfillment appeared first on The Daily Egg.

Management 311

Management 311

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

Pricing

SaaStr

AUGUST 19, 2022

We’ve just added an extra special session for 2022 SaaStr Annual Sep 13-15 ! Brian Halligan, co-founder and Chairman of HubSpot, and Dharmesh Shah, co-founder and CTO are joining us together to talk about all the things co-founders think and do, but never really talk about! How to go long. How to divide things up. How to win in a competitive market.

CTO 208

CTO Marketing 208

Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. When it comes to support, modern customers want a personal, on-demand experience from businesses – with 75% of support leaders saying customer expectations have increased but only 34% confident they can meet those expectations.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

Andreessen Horowitz

AUGUST 19, 2022

Ben Horowitz discusses the leadership styles of Intel’s Andy Grove and Apple’s Bill Campbell, how Okta won its market with culture, and how to look for and … The post Ben Horowitz on How the Best Leaders Build Culture appeared first on Andreessen Horowitz.

Leadership 128

Leadership Marketing 128

The Daily Egg

AUGUST 14, 2022

Running an ecommerce business is more than just selling products online. You need to have a firm grasp of your finances and. The post The Complete Guide to Ecommerce Accounting appeared first on The Daily Egg.

Finance 306

Finance Business 306

Advertiser: Data Robot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

Generative AI

SaaStr

AUGUST 16, 2022

So a number of folks including Mixmax to many others on LinkedIn picked up that SaaStr’s newest Partnership Manager (really an SDR with a different spin), Mike Wander, booked 90 meetings in his first 90 days. That led to $1m in closed revenue. Pretty incredible, and something a lot of us can learn from as you begin to build out your first outbound teams: Even better, our own Poya Osgouei put up a great Uncharted podcast doing a short (10 minute) deep dive on how Mike did it, and what he l

Scale 197

Scale Revenue Branding Sales 197

IT World

AUGUST 19, 2022

No matter what type of Android phone you carry or how you usually use it, one thing is a near-universal constant: You're gonna spend a ton of time sending and reading messages. The messages may be from clients, colleagues, or your cousin Crissy from Cleveland (damn it, Crissy!). But regardless of who sends 'em or what they're about, they're all popping up on your phone and cluttering your weary brainspace.

110

110

Andreessen Horowitz

AUGUST 16, 2022

Building your board forward from product-market fit—instead of backward from an IPO date—helps you clarify the most critical challenges facing your company and find the right people to advise you. A good board of directors can be one of the … The post The Strategic Approach to Building a Board appeared first on Andreessen Horowitz.

Product Marketing 118

Product Marketing Marketing 118

The Daily Egg

AUGUST 17, 2022

Offering quality customer service is necessary to ensure your business’s survival. Simply answering calls from customers isn’t enough, you need an inbound. The post Best Inbound Call Center Services Compared appeared first on The Daily Egg.

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments

SaaStr

AUGUST 13, 2022

We’re excited to be crossing 5,000,000 YouTube views during SaaStr’s 10th year! So much to celebrate! Here are our Top 25 Videos of All Time! #25. 3 Digital Insights to Win & Retain Loyal Customers of All Sizes with Fullstory Founder and CEO Scott Voigt + CMO Kirsten Newbold-Knipp. #24. The Cadence: How to Turn Your SaaS Startup into an Army with Craft Ventures General Partner David Sacks. #23.

Scale 187

Scale AI Scaling Innovation 187

Frontegg

AUGUST 16, 2022

Authentication has come a long way in the past few years – new and innovative methods have been introduced as password-based authentication started becoming more vulnerable and virtually impossible to maintain. With the average number of passwords mounting to nearly 100 per person , many login processes started failing, causing an inflation of password reset requests by users.

Mobile 105

Mobile Churn Retention Innovation 105

IT World

AUGUST 17, 2022

If you've got a Google Pixel phone, it's time to rejoice — for some shiny new software is on its way to you this week. Android 13, Google's latest and greatest Android version , officially made its landing on Monday and is in the midst of rolling out to current Pixel devices as we speak. That means if you've got a Pixel 4 or higher, it should be showing up in your sweaty person-palms any moment now.

Software 101

Software 101