Tom Tunguz
MARCH 8, 2022
Startups create products. After product-market fit, product teams hew the product roadmap from a panoply of options to the features best aligned with the company’s plans. In much the same way, CEOs architect the organization that builds, markets, sells, and supports the product. When a business is ready to scale, a startup ought to develop an organizational roadmap.
Predictable Revenue
MARCH 7, 2022
Email hygiene is an important but often overlooked practice in sales development. Follow these tips to make regular list cleaning part of your outbound sales process. The post Email Hygiene Best Practices For Outbound Sales appeared first on Predictable Revenue.
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SaaStr
MARCH 7, 2022
Dear SaaStr: Are Any SaaS Companies Really Profitable? SaaS companies can be quite profitable, but most these days that are able to raise capital tend to … take their time getting there. But that’s not to say it can’t be done. Let’s look at a few amazing examples:: Zoom generates $2 Billion in free cash flow on $4 Billion in revenue. More here. Atlassian generates $800m in free cash flow on $3 Billion in revenue.
Intercom, Inc.
MARCH 10, 2022
The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible. And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
Tom Tunguz
MARCH 10, 2022
I’m going to tell you a bit about two startups and I’d like you to guess the name of each company. Both of these businesses are publicly traded. Both startups provide database software to developers to build applications. Both have grown very fast. In fact, their revenue trajectories through 2020 are nearly identical. Both companies employ a usage-based pricing model: pay for what you use.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
SaaStr
MARCH 8, 2022
These days folks just … aren’t doing reference checks like they used to. Why? Hiring is accelerated, and everyone’s poaching. Many folks don’t feel like they can really do reference checks well for someone they think they are poaching from a current role. I see many founders doing no reference checks at all anymore. They assume they can “tell” For VCs, deals happen so fast now, over Zoom, there’s less time.
Intercom, Inc.
MARCH 9, 2022
At Intercom, shipping is just the beginning. We iterate, fight for adoption, and keep pushing for maximum impact for our customers and our business. We strive to deliver outcomes as well as outputs to drive real results for our customers. In an episode of our Intercom on Product podcast , our co-founder Des summed up the output vs outcomes relationship in this way: “it’s what you ship versus what happens because of the thing you ship.
Tom Tunguz
MARCH 9, 2022
A decade ago, Gainsight championed the creation of the customer success category. People curious and passionate about customer success convened at the Pulse conference to debate customer success. In 2013 and 2015, the discipline’s merits dominated the conversation. Soon thereafter, the most common question became how to build and run a CS team, replacing why start a CS team.
FastSpring
MARCH 9, 2022
Question: What’s the most important page on a software website — other than the homepage? Answer: It’s the pricing page. How do we know? Because we have data from thousands of Saas and software websites. The path to a signup or purchase may include a variety of page views, but it almost always includes the pricing page. In this article, we’ll show you examples from a variety of SaaS pricing pages.
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
SaaStr
MARCH 11, 2022
So every VC is trying to figure out exactly what is going on in the public markets, and many later stage VCs are quite stressed. This version of the BVP Nasdaq Index illustrates the question. Was the “Covid Boost” in Cloud multiples just an anomoly? Put differently, if you look at multiples of revenue for top SaaS and Cloud companies above from 2014-2022, you could come to one of (at least) two conclusions today: Conclusion #1: Q2’20-Q4’22 Cloud Revenue Multiples Were a
Intercom, Inc.
MARCH 8, 2022
The crisis in Ukraine is weighing heavily on us at Intercom. There is a tragedy unfolding and it is especially difficult for those worried about the safety of their loved ones in the region. There’s a quote I think of in difficult times: “Look for the helpers. You will always find people who are helping.” I’ve been inspired by everyone at Intercom who is doing something to help those impacted by this crisis.
IT World
MARCH 8, 2022
I've called Windows 11 a pointless upgrade. My reasoning was that it came with compatibility problems and really added nothing to Windows 10. Sure, it includes better security. But, spoiler alert, most of those improvements were already in the 20H2 release (Windows 10 October 2020 Update) edition. You just have to turn them on. So, what is Windows 11's point?
FastSpring
MARCH 10, 2022
The FastSpring product team is happy to announce the release of Paused Subscriptions , a new built-in feature to help you lower churn: This new feature enables customers to pause active subscriptions and temporarily disable billing and services. Here’s how it works: Lower churn by pausing subscriptions. Enabling the pause feature will give customers an additional option if they attempt to cancel their subscription.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
SaaStr
MARCH 11, 2022
What do you remember about your experience in the workplace prior to 2020? Is it the moments of collaborative synergy and collective achievements? Is it the feeling of solving complex problems and hitting milestones with your team? Perhaps it’s the joy of closing deals and celebrating with your colleagues? It’s been more than two years since the pandemic interrupted our daily work life, and companies are taking stock and preparing for a return to the workplace.
Unbounce
MARCH 10, 2022
As your PPC agency grows, you can’t afford to repeat the same manual tasks and tedious processes over and over again. You’d much rather spend your precious time serving clients and growing your sales, right? Lucky for you, there’s a whole bunch of handy tools and software for PPC agencies that can help you get a leg up on the competition. Whether you wanna automate weekly tasks (like reporting— ugh ), improve your ability to address and fulfill your clients’ needs, or get help landing more clien
IT World
MARCH 8, 2022
Phishing , those malicious e-mails that pretend to be legitimate messages, has been a problem since Canter and Siegel launched the first spam campaign in 1994. (Mea culpa — it seems they learned about this thing called the Internet from some of my articles.) Today, spam, while still annoying, is the least of our e-mail troubles. In addition to invading Ukraine, Russian agents are now doing their best to invade our IT systems via phishing e-mails.
Intercom, Inc.
MARCH 7, 2022
We’re not big believers in a one-size-fits all approach to online business. That’s why we’re continuing to create customizable features that will allow your marketing, sales, and support departments to flourish. Last month’s shiny new updates will not only allow us to improve the efficiency of your teams, but your customers can also enjoy the most personalized engagement on the market.
As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.
SaaStr
MARCH 5, 2022
The life of a startup is not a smooth ride. Despite their founders’ ambition and good intentions, any innovative idea that results in millions of dollars in revenue and funding is bound to come with growing pains. Starting with his time as an investment banker and later working in SaaS, Yancey Spruill, CEO at DigitalOcean , watched venture capitalists invest in seemingly strong companies, only to sell them off.
Andreessen Horowitz
MARCH 9, 2022
As an NFT collector, you should care about on-chain provenance. The most authentic provenance for an NFT is when it is initially minted directly from a creator’s wallet or a smart contract that the creator owns. However, with a few … The post Identifying Authentic NFTs (Especially Against Attackers) appeared first on Andreessen Horowitz.
Kellblog
MARCH 6, 2022
In the land of disruption, there’s always something dying and something lining up to replace it, so we’re pretty used to hearing things like “on-premise is dead, long live SaaS.” Sometimes, they’re right. Despite the 2008-era views of our resident luddite below, SaaS really did kill on-premises. Sometimes they’re wrong.
Totango
MARCH 8, 2022
Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. First, we’ll take a look at just what a customer success community is and what the benefits of being involved in one are.
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The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.
SaaStr
MARCH 9, 2022
Reaching the first billion is a milestone for every SaaS company, so what’s the best way to get there? During his SaaStr Annual presentation, Tom Clayton, CRO of Bill.com, shared his insights and advice for growing revenue streams to maximize business success. . The Five Key Growth Levers. Clayton begins by sharing the key levers that accelerate growth from the $100 million mark to $1 billion.
Andreessen Horowitz
MARCH 7, 2022
Around the same time that Alan Turing was shaping his theories of machine intelligence in Manchester, another future giant of the computing world, Douglas Engelbart, was developing an alternative computing paradigm over 5,000 miles away in the Bay Area. Engelbart believed that computers, with their ability to synthesize and manipulate vast quantities of information, should.
Groove HQ
MARCH 11, 2022
If you run an e-commerce business, focus on these best practices to facilitate growth. The post 25 E-commerce Best Practices to Take Your Online Store to the Next Level appeared first on Groove Blog.
IT World
MARCH 8, 2022
In a move to offer an end-to-end security operations suite from its cloud platform, Google has announced it will acquire cyberdefense and response company Mandiant for $5.4 billion, in a deal expected to close later this year. The acquisition will complement Google Cloud’s existing security services and together, the companies will deliver a security operations suite as well as advisory services that help customers address critical security challenges and stay protected at every stage of the sec
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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
SaaStr
MARCH 10, 2022
My quick review of Miami for SaaS: – Met ton great CEOs, including 2 unicorns – 5x the size for SaaS vs. 2019 – Meet some good VPs, etc. But. – Still small – Crypto et. Al. Dominates, not B2B. Will. Be Back Bigger in 2023!! pic.twitter.com/9LbCkSODPi. — Jason BeKind Lemkin #???????????? (@jasonlk) March 6, 2022. So we’re back from the third SaaStr Miami meet-up, and by far our best ever.
Andreessen Horowitz
MARCH 8, 2022
As we saw in Part 1, it’s possible to get started on a number of important problems by building augmentation infrastructure around the strengths of an artificial intelligence model. Does the model generate text? Build around text. Can it accurately predict 3D structures? Build around 3D structures. But taking an artificial intelligence system completely at.
User Pilot
MARCH 11, 2022
What is user behavior tracking? And where do you start? Search no further. In this article, we cover what user analytics means, the right metrics to track, and the best tools in the market right now. After reading this, you will be equipped to track user behavior on your website and app. More importantly, you’ll know what to do with the data you get.
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