Sat.Mar 06, 2021 - Fri.Mar 12, 2021

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10 Customer Retention Strategies to Up Your Retention Game

Chargebee

The first challenge for any company is to get customers to believe in them and take the first step to subscribe to their product. Once you have a solid customer base, then starts the next challenge — customer retention.

Retention 122
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Is SaaSOps the New DevOps?

BetterCloud

Before we begin this discussion, let’s get one thing out of the way: No, we are not comparing SaaSOps to DevOps just because the terms look similar. In fact, the beginnings of the SaaSOps movement are similar to the early days of DevOps. Both movements emerged as the result of industry-wide frustrations over how slowly things moved and how poorly things got done.

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Planning to Do a SaaS Startup? Don’t Forget the 20 Interview Rule.

SaaStr

Recently I spent some time with two seemingly similar SaaS start-ups. Both are at about $100k in MRR (congratulations!). Both have happy, enthusiastic customers. Both have really great products and are organically growing. Both have great founder CEOs. But even though both are now at $1m ARR … one is just so much better positioned than the other for success getting to $5m and $10m in ARR quickly.

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Best Idea Management Software

The Daily Egg

If you need a structured, effective, and organized way to gather game-changing ideas within your business, you’re in the right place. In this in-depth guide, we spent hours poring over the top idea management software options and considered many of their most useful features. There are a lot of quality idea management tools out there, […]. The post Best Idea Management Software appeared first on The Daily Egg.

Software 316
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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How to Keep Your Sales Team From Killing Your Brand & Your Bottom Line

Predictable Revenue

Chad cuts through the outdated, theory-based “fluff”, and gets down to the nitty-gritty with a raw perspective to look at where there may be opportunities to drive predictable revenue growth through sales optimization. The post How to Keep Your Sales Team From Killing Your Brand & Your Bottom Line appeared first on Predictable Revenue.

Branding 263

More Trending

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7 Simple Tips to Being a (Much) Better First Time Manager

SaaStr

One privilege I get as part of mentoring and investing in a few dozen startups is a chance to work with first-time managers. The reality is, most start-ups are better off with a Stretch VP than a Never Did It But Has a Great LinkedIn VP. More on that here. And as part of that, I see a lot of ambitious, driven first-time managers screw it up I thought I’d share 7 actionable tips to help you if you’re getting your first big shot now … Make a firm rule: No Excuses.

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CRM Certification – The Complete Guide

The Daily Egg

If you have a business that works with customers, you’ll want to look into CRM software. This addition to your company can completely change how you work with your customers in all the right ways. You need to build strong relationships with your customers and keep those relationships healthy, or else your business could fail. […]. The post CRM Certification – The Complete Guide appeared first on The Daily Egg.

Software 317
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This is the Most Ridiculous Use of Money Management I've Ever Heard. What is Wrong with You?

Tom Tunguz

I’ve been following many public market investors on Twitter over the past few weeks to understand how they view the vacillation of the public markets. One of the tweets linked to a speech Stanley Druckenmiller gave in 2015 about Black Wednesday. At the time, Druckenmiller worked for George Soros at a hedge fund. “George, I’m going to sell $5.5 billion worth of British pounds tonight and buy deutsche marks.

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How to Start Getting Meaningful B2B Customer Feedback

Predictable Revenue

Getting feedback can feel a lot harder to come by when you're B2B company. But there's no need to worry, we are here to help you! The post How to Start Getting Meaningful B2B Customer Feedback appeared first on Predictable Revenue.

B2B 179
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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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How to Run Your Company Better. Right Now.

SaaStr

If you take nothing else away from this A+ post, take away this: The CEO only needs to speak for the first 30 minutes. That's it. Max. Then it's time for the rest of your team, folks [link]. — Jason BeKind Lemkin (@jasonlk) March 6, 2021. David Sacks recently put together a great primer on how to have a SaaS Board meeting. I agree with it 100%.

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How Google Voice Works – The Complete Guide

The Daily Egg

Though it seems like we should be able to function with just one phone number, it isn’t that simple in reality. Many people are juggling multiple phones. Almost everyone has a cell phone number used for various things, but primarily for personal reasons. Some people may have a second cell phone number dedicated solely to […]. The post How Google Voice Works – The Complete Guide appeared first on The Daily Egg.

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Announcing ‘The Ultimate Guide to Conversational Support’

Intercom, Inc.

With customer expectations soaring higher than ever, how do you achieve fast, meaningful support, at scale? The world’s most customer-centric teams are turning to conversational, messenger-based support – and you can learn the proven strategies to do the same in our newly published Ultimate Guide to Conversational Support. Until recently, most support teams faced an impossible choice – stay personal with customers or get efficient as a team.

Strategy 170
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Customer Story: Mimecast

Trint

Bret Kerr: [00:00:07] Mimecast is a leading global email, security and cyber resilience cloud provider. We have over thirty six thousand cyber resilient customers around the globe and over three hundred and thirty seven billion emails are under management. I sit in the creative department and work as a video producer and digital designer. We want to tell the Mimecast story in a compelling way across multiple media and formats.

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How to Achieve Product-Market Fit

Speaker: Dan Olsen - Product Management Trainer and Consultant, Author, and Speaker

Everyone working on a product is trying to achieve the same goal: product-market fit. But most products fail to do so. In this webinar, product management expert Dan Olsen will share his simple but effective framework for achieving product-market fit from his book The Lean Product Playbook. He will explain his Product-Market Fit Pyramid and The Lean Product Process, a 6-step methodology that guides you through how to: Determine your target customer Identify underserved customer needs Define your

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Do Your VPs Have a Mentor Budget?

SaaStr

I had my first mentor a couple of yrs ago when I was SVP. Really helped me work through things and see all the things I was missing. I extended the coaching to two of my VP’s then two Sr Dir. who were looking to move to VP. Can totally recommend it. Way better than nerd certs! — Ben Haines (@bhaines0) September 10, 2020. One thing all of us that have been doing SaaS for a while have learned is that, back in the day, we didn’t do a good enough job of specialization, especially in sale

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Best Auto Dialer Software

The Daily Egg

Do you want to boost conversions with better leads? Are you losing track of calls and clients? Do you want to increase productivity in your company? Minutes spent dialing by hand and waiting on the phone add up like loose change. Auto dialer software eliminates that wasted time by doing it for you. It helps […]. The post Best Auto Dialer Software appeared first on The Daily Egg.

Software 254
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International Women’s Day 2021: The Women of FastSpring Share Their Experiences Working in Tech

FastSpring

Tell me you’re a woman working in tech, without telling me you’re a woman working in tech. We’ll go first––only 5% of leadership roles within the tech industry are women. Historically the tech industry has struggled with gender diversity in the workplace. With high numbers of men in leadership positions and a lack of emphasis on hiring women for those leadership roles, you can see the issue here.

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56 Inspirational Women Leaders in Business to Connect With

Nimble - Sales

Happy International Women’s Day! March 8th is a globally celebrated day honoring the achievements of women across all industries and from all backgrounds. The day also marks a call to action for accelerating women’s equality. The History of International Women’s Day International Women’s Day has been observed since the early 1900s; a time in which […].

Business 145
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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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5 SaaS Companies Founded in the ’90s … That Are Worth Billions Today

SaaStr

Q: Which are some lesser known [SaaS/B2B] companies from the dotcom boom and subsequent crash of 1999-2000 that are still doing very well today? A few: eLance was founded in 1998 as an early freelancing website. It merged with a competitor (oDesk) and became the leader we know today as Upwork and is worth $6B today! More here : GoDaddy was founded in 1997 remains a leader in domain names but expanded into web sites, ecommerce and more — and is worth $13B today !

SaaS 299
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Best Simple Project Management Software

The Daily Egg

Finding simple project management software to help you get the job done can be daunting. A quick Google search plunges you into a sea of project management software with seemingly no end in sight. For this review, we spent hours looking at the simplest and most accessible project management tools, all of which offered a […]. The post Best Simple Project Management Software appeared first on The Daily Egg.

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5 Resources to Build Your App Idea

Neil Patel

Considering building an app? You’re in good company. The mobile app industry is expected to be worth more than $407 billion (yes, with a B) by 2026. Meanwhile, the average person has more than 80 apps on their phone. That represents a ton of opportunities for app builders. However, if you think creating an app is an easy way to get rich, you are setting yourself up for failure.

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Later’s Farhan Virji on adapting B2C support strategies for B2B teams

Intercom, Inc.

On the surface, B2B customer support issues might look quite different from those of B2C. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues.

B2C 118
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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Have Even Half-Decent Connect Rates? Double Down on Outbound Sales Early On

SaaStr

We’ve through a quiet revolution in sales processes now, where a combination of specialization, technology, and segmentation are making the next generation of SaaS founders far better at figuring out and scaling sales than I or my peers ever were a generation ago in SaaS. One of the things the best founders are figuring out earlier than ever is how to invest in both outbound and inbound sales early.

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Zoho CRM Review

The Daily Egg

There is no shortage of customer relationship management (CRM) software options out there that help you maintain strong customer relationships while also keeping you organized. However, the right CRM software varies from business to business, depending on the type of company you’re running and the features you need your CRM to have. Finding the one […].

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How Much Do Google Ads Cost?

Neil Patel

Everyone always asks me the same thing whenever I recommend business owners invest in PPC advertising : How much do Google Ads Cost? My answer is always the same. It depends. The truth is the cost of Google ads can vary massively depending on your industry and your strategy. Some businesses can be competitive with a budget as small as a couple of hundred bucks a month.

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Bottom Up Pricing & Packaging: Let the User Journey Be Your Guide

Andreessen Horowitz

Pricing and packaging are among the more critical decisions a company makes, directly impacting growth, top line, and margins. And as board members of early B2B companies, one of the most common questions we get asked is: how should a … The post Bottom Up Pricing & Packaging: Let the User Journey Be Your Guide appeared first on Andreessen Horowitz.

Pricing 142
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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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What are the differences between a VP of Marketing and a VP of Demand Gen?

SaaStr

Perhaps nothing, but in most cases, likely everything. A classic VP of Marketing will do 4 things (although of course no one is great at all 4): Brand and Corporate Marketing. You need very little of this in the early days, but much more important when you cross $50m ARR or so. Gets the color of the logo right. Does stuff for the brand. Manages press.

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CRM vs. Marketing Automation – The Complete Guide

The Daily Egg

Customer relationship management (CRM) and marketing automation are similar in many ways. However, you can’t trade one for the other and expect smooth sailing down the sales funnel. By having a firm grasp on both systems, you can accomplish the impossible. You can transform the relationship between your sales and marketing team from adversarial to […].

Marketing 217
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15 Virtual Team Building Activities Your Marketing Team Will Love

Neil Patel

Team building is the most important investment a company can make , according to Forbes. However, team-building activities are evolving. They don’t just include time away with work colleagues for a treasure hunt or an orientation class anymore. Like nearly everything else, team building has gone virtual. The likes of Zoom , Google Hangouts, and Slack make virtual team building accessible to all employees.

Marketing 142