Sat.Mar 06, 2021 - Fri.Mar 12, 2021

10 Customer Retention Strategies to Up Your Retention Game

Chargebee

The first challenge for any company is to get customers to believe in them and take the first step to subscribe to their product. Once you have a solid customer base, then starts the next challenge — customer retention.

Is SaaSOps the New DevOps?

BetterCloud

Before we begin this discussion, let’s get one thing out of the way: No, we are not comparing SaaSOps to DevOps just because the terms look similar. In fact, the beginnings of the SaaSOps movement are similar to the early days of DevOps.

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Planning to Do a SaaS Startup? Don’t Forget the 20 Interview Rule.

SaaStr

Recently I spent some time with two seemingly similar SaaS start-ups. Both are at about $100k in MRR (congratulations!). Both have happy, enthusiastic customers. Both have really great products and are organically growing. Both have great founder CEOs.

Best Idea Management Software

The Daily Egg

If you need a structured, effective, and organized way to gather game-changing ideas within your business, you’re in the right place. In this in-depth guide, we spent hours poring over the top idea management software options and considered many of their most useful features.

Report by Dresner Advisory Services: Embedded Business Intelligence Market Study

According to the 2020 Dresner Embedded Business Intelligence Market Study, embedded business intelligence is crucial for application success. This report explores the current state of BI and why application teams are increasingly choosing an embedded solution.

How to Keep Your Sales Team From Killing Your Brand & Your Bottom Line

Predictable Revenue

Chad cuts through the outdated, theory-based “fluff”, and gets down to the nitty-gritty with a raw perspective to look at where there may be opportunities to drive predictable revenue growth through sales optimization.

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7 Simple Tips to Being a (Much) Better First Time Manager

SaaStr

One privilege I get as part of mentoring and investing in a few dozen startups is a chance to work with first-time managers. The reality is, most start-ups are better off with a Stretch VP than a Never Did It But Has a Great LinkedIn VP. More on that here.

How Google Voice Works – The Complete Guide

The Daily Egg

Though it seems like we should be able to function with just one phone number, it isn’t that simple in reality. Many people are juggling multiple phones. Almost everyone has a cell phone number used for various things, but primarily for personal reasons.

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How to Start Getting Meaningful B2B Customer Feedback

Predictable Revenue

Getting feedback can feel a lot harder to come by when you're B2B company. But there's no need to worry, we are here to help you! The post How to Start Getting Meaningful B2B Customer Feedback appeared first on Predictable Revenue.

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International Women’s Day 2021: Choose to Challenge

InsightSquared

The theme for International Women’s day this year is #ChooseToChallenge. As the organization says , “ A challenged world is an alert world. Individually, we’re all responsible for our own thoughts and actions – all day, every day.

SaaS Chart of Accounts

It’s no secret that general ledgers aren’t optimized for SaaS companies. Your QuickBooks or Xero Chart of Accounts is no different. The following Excel template is a sample Chart of Accounts that you can download and customize to fit your business needs.

Do Your VPs Have a Mentor Budget?

SaaStr

I had my first mentor a couple of yrs ago when I was SVP. Really helped me work through things and see all the things I was missing. I extended the coaching to two of my VP’s then two Sr Dir. who were looking to move to VP. Can totally recommend it. Way better than nerd certs!

CRM vs. Marketing Automation – The Complete Guide

The Daily Egg

Customer relationship management (CRM) and marketing automation are similar in many ways. However, you can’t trade one for the other and expect smooth sailing down the sales funnel. By having a firm grasp on both systems, you can accomplish the impossible.

Bottom Up Pricing & Packaging: Let the User Journey Be Your Guide

Andreessen Horowitz

Pricing and packaging are among the more critical decisions a company makes, directly impacting growth, top line, and margins.

Customer Story: Mimecast

Trint

Bret Kerr: [00:00:07] Mimecast is a leading global email, security and cyber resilience cloud provider. We have over thirty six thousand cyber resilient customers around the globe and over three hundred and thirty seven billion emails are under management.

Guide to Data Consulting Success: What to Know & Ask Before Your Next Data Project

Whether you're starting a new data initiative or benchmarking a current effort, this guide breaks down how to develop a coherent data strategy, avoid common pitfalls, and work with data consultants to improve business visibility and drive growth.

Have Even Half-Decent Connect Rates? Double Down on Outbound Sales Early On

SaaStr

We’ve through a quiet revolution in sales processes now, where a combination of specialization, technology, and segmentation are making the next generation of SaaS founders far better at figuring out and scaling sales than I or my peers ever were a generation ago in SaaS.

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CRM Certification – The Complete Guide

The Daily Egg

If you have a business that works with customers, you’ll want to look into CRM software. This addition to your company can completely change how you work with your customers in all the right ways.

Investing in Wrapbook

Andreessen Horowitz

Project-based workers are an exploding population: 59 million Americans performed freelance work in 2020, representing 22% year-over-year growth and 36% of the total workforce. Unlike traditional employment, project-based workers can rotate among different employers dozens of times a year. .

What is a Minimum Viable Product, Anyway? My Favorite MVP Analogy.

Kellblog

The concept of minimum viable product (MVP) has been popularized in the past decade thanks to the success of the wonderful book, The Lean Startup. It’s thrown around so casually, and you hear it so often, that sometimes you wonder how — or even if — people define it.

5 Tips to Advance Your Career as a Technical Recruiter

Just as the tech industry revolves around innovation, so does technical recruiting. To advance their career by attracting top candidates in a competitive landscape, modern recruiters must commit to actively adapting and advancing their hiring strategies. This step-by-step guide is designed to provide technical recruiters with tips and tricks to achieve tangible results that accelerate their recruiting efforts—and career.

The Two Most Important Things To Look For When You Hire Your First VP of Sales

SaaStr

We’ve talked a lot about hiring a great VP of Sales at SaaStr, and I’ve relinked to some of the most popular posts below. But after 5+ years of SaaStr.com, I think we can almost boil it all down to 2 things to look for when you make the hire — and 2 things not to look for as much.

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Zoho CRM Review

The Daily Egg

There is no shortage of customer relationship management (CRM) software options out there that help you maintain strong customer relationships while also keeping you organized.

Investing in Belong

Andreessen Horowitz

We’ve written extensively about the unbundling trend: large, horizontal platforms like eBay or Craigslist getting challenged by startups that better serve the specific needs of a vertical on that incumbent platform. . Why is unbundling so prevalent?

Do Not Hit Your Sales Quota: Why to Aim Below 100% of Your Goal

Sales Hacker

We’ve been trained since we were children to believe that 100% is the goal. Got a 100% on that math exam? High five! Sold 100% of your Girl Scout Cookies? Gold star for you! Even as adults, we strive for 100%.

Onboarding Projects and Clients? Here are 5 Tips for Success

As a company that has onboarded thousands of clients, users, and projects over the past decade, Aysling has learned a handful of tips to streamline processes. With its award-winning support, they wanted to share their successful onboarding tips with all.

How to Run Your Company Better. Right Now.

SaaStr

If you take nothing else away from this A+ post, take away this: The CEO only needs to speak for the first 30 minutes. That's it. Then it's time for the rest of your team, folks [link]. — Jason BeKind Lemkin (@jasonlk) March 6, 2021.

Best Simple Project Management Software

The Daily Egg

Finding simple project management software to help you get the job done can be daunting. A quick Google search plunges you into a sea of project management software with seemingly no end in sight.

16 Minutes #57: Semiconductor Shortage and the Global Supply Chain Squeeze

Andreessen Horowitz

In this week’s episode of 16 Minutes, our show where we talk about tech trends in the news, what’s hype/ what’s real, and where we are on … The post 16 Minutes #57: Semiconductor Shortage and the Global Supply Chain Squeeze appeared first on Andreessen Horowitz.

How to Increase Page Speed

Neil Patel

If a user clicks through to a page on your website and finds themself waiting more than a few seconds for your page to load, they are likely to leave your page and can cost you a conversion.

Get More Help With Merchant Onboarding and Get Payments Going Your Way

Software companies are increasingly looking to move up in the payments food chain and play a bigger role. This whitepaper discusses where you'll fit in the chain, your cut of the revenue, and the benefits of becoming a payment facilitator.

What are the differences between a VP of Marketing and a VP of Demand Gen?

SaaStr

Perhaps nothing, but in most cases, likely everything. A classic VP of Marketing will do 4 things (although of course no one is great at all 4): Brand and Corporate Marketing. You need very little of this in the early days, but much more important when you cross $50m ARR or so.

Best Auto Dialer Software

The Daily Egg

Do you want to boost conversions with better leads? Are you losing track of calls and clients? Do you want to increase productivity in your company? Minutes spent dialing by hand and waiting on the phone add up like loose change. Auto dialer software eliminates that wasted time by doing it for you.

Navigating the 5 Stages of the Sales Pipeline Like a Seasoned Sales Pro

Sales Hacker

Every sales professional has a unique way of approaching the sales process. But you’ll find that the stages of their sales processes are strikingly similar. Your sales pipeline consists of every stage of the sales process. Its primary goal? To close the deal in the final stage.

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