Sat.Oct 03, 2020 - Fri.Oct 09, 2020

The Honest Answers on What’s Next for Events

SaaStr

When COVID hit in January of 2020, it tore through the landscape of B2B + Cloud events, canceling all events that thousands of companies rely on for pipeline and revenue.

How to Improve Customer Retention—Even During a Pandemic

Totango

Customer retention is the continuation of a valued service. Like the binge-worthy series that demands one more late-night episode after another, when things are going well in business no one wants to interrupt the experience. So, what happens when external forces threaten that flow?

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Best Employee Scheduling Software

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Managing the shifts of your workforce on a daily, weekly, and monthly basis can be challenging.

Best Shared Hosting Plans

The Daily Egg

Shared hosting is like living in an apartment. It’s not the most efficient way to do things, but it is the most affordable. Plus, you don’t have to worry about everyday maintenance or upkeep, which makes it perfect for beginners.

Are Your Embedded Analytics DevOps-Friendly?

Does your analytics solution work with your current tech stack and DevOps practices? If not, any update to the analytics could increase deployment complexity and become difficult to maintain. Learn the 5 elements of a DevOps-friendly embedded analytics solution.

5 Tips To Improve the Odds When You Hire VPs Who Were Fired or Quit

SaaStr

As you scale up in SaaS, one thing I can almost guarantee is that you are going to hire some VPs who were either fired or quit their last role. Especially in Bay Area-centric startups.

More Trending

5 Ways Sales Reps Can Keep Their Income Up Through COVID-19

Sales Hacker

The global tech market growth will drop to 3% in 2020 and 2021, according to the Forrester IT spending forecast. And it could drop even more if we go into a full-fledged recession. Almost 50% of CFOs expect to reduce IT costs by canceling less-critical projects.

The Cure for Aging Might be the Cure for Alzheimer’s

Andreessen Horowitz

There’s been a lot of talk lately about possibilities for treating aging—from blood transfusions from old mice to young, to eradicating “zombie” cells, to taking daily rapamycin and metformin pills to extend your healthspan.

The Beauty and ROI in The Zero Voluntary Attrition Sales Team

SaaStr

There’s a common thinking that sales teams should be relatively high churn. That the bottom 15-20% of the sales team almost has to churn each year, because it’s survival of the fittest.

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Lessons learned while adding "as A Service"? to software applications

Sean Jazayeri

Not just WHY you should SaaS-enable your software application, but also HOW to SaaS-enable it. Transitioning an application into a modern SaaS enabled offering in more of a challenge than many people realize or expect

Digital Trends Report 2020

As part of our goal to continue helping our community during these times, we wanted to share with you this critical data on the state of digital products across industries and provide context on how businesses are responding to the changing winds.

The Mispricing of Software Companies

Tomasz Tunguz

Public software companies trade on forward revenue multiples. Investors contrast the relative value of one business by comparing the enterprise value divided by forward revenue (sum of the next 12 months' revenue) of one business to another.

a16z Podcast: How to Decide, Convey vs. Convince, & More

Andreessen Horowitz

How, When and Why to Launch a Second Product: A Deep Dive with Dharmesh Shah, CTO Hubspot

SaaStr

We caught up with one of the SaaStr community’s favorite speakers, Dharmesh Shah CTO and co-founder of Hubspot on lessons learnings launching a second product. Hubspot recently expanded its Sales products and the learnings were top of mind. The A+ session is above but a few top learnings: Expanding Your Product-Line: Overcoming Your Own Success.

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Does Your Product Manager Have Way Too Much on Their Plate? Hire Product Ops.

OpenView Labs

It was only a matter of time. First, we saw the emergence of the sales operations function. Then, as marketing became more data-driven and strategic, they also developed their own operations role.

5 Things a Data Scientist Can Do to Stay Current

DataRobot together with Snowflake – a leading cloud data platform provider — is helping data scientists stay current with the latest technology and data science best practices so that they can excel in an increasingly AI-driven workplace. Five Things a Data Scientist Can Do to Stay Current offers data scientists guidance for thriving in AI-driven enterprises.

Customer Success vs. Customer Support: What Are the Differences?

Totango

Customer success vs. customer support: although these two terms appear similar, they actually refer to two different, yet complementary, functions within a company.

16 Minutes on the News #42: Nvidia + Arm, Because, Apple!

Andreessen Horowitz

We cover the latest news since Nvidia (maker of GPUs among other things) announced its intent to acquire Arm (provider of silicon IP for system-on-chips inside billions of devices), arguing that “This combination has tremendous benefits for both companies, our … The post 16 Minutes on the News #42: Nvidia + Arm, Because, Apple!

Be Careful Hiring “Dualies” — Folks That Are a VP of More Than One Thing

SaaStr

A VP of Sales and Success A VP of Sales and Marketing A VP of Sales and Anything Else. Is usually not really a VP of Sales. — Jason BeKind Lemkin (@jasonlk) October 9, 2020. I don’t know about you, but I’ve had to recruit a lot of types of folks over the years where my domain knowledge was limited. I’ve had to recruit Ph.Ds. from various domains including particle physics. Front-end, mid-end, back-end engineers of all sorts and types.

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How to Successfully Cut Costs and Keep Your Team Together in Tough Times

Sales Hacker

Right now, businesses are under more pressure than ever to reduce costs. Between the downturned economy and a customer base not as willing to spend money, many boards and CEOs are demanding their companies trim a significant amount of fat to get through the hard times.

Testing at Every Stage of Development

Up to 80% of new products fail. The reality is harsh and the reasons why are endless. Perhaps the new product couldn’t oust a customer favorite. Maybe it looked great but was too hard to use. Or, despite being a superior product, the go-to-market strategy failed. There’s always a risk when building a new product, but you can hedge your bets by understanding exactly what your customers' expectations truly are at every step of the development process.

What is CRM documentation and how can it benefit your business?

ITPro

CRM software can be transformative, but employees need the resources to get the best out of it. customer relationship management (CRM

Bio Eats World: Going Back to Work in a Pandemic

Andreessen Horowitz

It’s not normal to talk to your employer about the details of your health: your current temperature, who you’ve been exposed to, whether your kid is sick, whether or not you’ve been social distancing.

The Two Characteristics of Every Great Salesperson

SaaStr

Q: What are the characteristics of a great sales person? Well, it’s really two: Listening + Tenacity. A rep that doesn’t listen talks too much. A rep that doesn’t listen talks all over the prospect. A rep that doesn’t listen just gets the script out.

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The Importance of Trust: 3 Steps to Build a Culture of Trust-Based Selling in Your Team

Sales Hacker

Trust is the key to making sales in today’s world. Unfortunately, any engagement where a buyer feels they are being sold to results in a feeling of distrust due to a misalignment of objectives. Your goal is to make money.

How Embedding AI-Powered Analytics Can Give You a Competitive Advantage

Embedding dashboards and reports aren’t enough. Futureproof your application by offering instant, actionable insights that will give you and your customers a competitive advantage.

Overcoming impostor syndrome – tips for dealing with self-doubt

Inside Intercom

Our work lives are riddled with anxieties. Many of them are natural and fleeting, and we deal with them. One that can haunt people, however, is impostor syndrome. The belief that we are a fraud, doubting our accomplishments and talents.

How to Get More Traffic Using Bing Analytics

Neil Patel

It’s easy to forget that Google isn’t the only search engine. Sure, it dominates the market. In the time it’s taken you to read these two and a half sentences, Google has processed about 280,000 searches. But you should also look beyond Google when it comes to driving traffic to your site.

Journal Club: Turning a Toxin into a Genome Editing Tool

Andreessen Horowitz

Over the past 15 years we have made huge advances in our ability to engineer the genome, meaning that we now have the ability to edit DNA in a programmable and precise manner.

4 Tips to Get to a Signed Sales Contract Faster

Sales Hacker

A verbal “yes” to a sale can feel exhilarating. But as sales professionals, we all know there’s never a reason to celebrate until you get a signature on the dotted line. Unfortunately, once the contract leaves your hands, the ball is no longer in your court.

SaaSOptics SaaS Metrics Template

Download this template that includes calculations, formulas, definitions and a customizable dashboard. The template includes subscription momentum metrics (ARR, customer count, avg. ARR), churn and retention metrics, and customer lifetime value metrics.

Can Professional Services and SaaS Coexist?

SaaSX

My SaaS and startup DNA includes a lot of experience in running professional services organizations.

How to Use Instagram Live for E-Commerce Sales

Neil Patel

Are you looking to boost your social media sales and get the most out of your digital storefront?

Investing in Scribe Therapeutics

Andreessen Horowitz

“I watched a video by Bill Gates and Steve Wozniac from the beginning of the personal computer age 25 years ago.