Sat.Sep 19, 2020 - Fri.Sep 25, 2020

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How to Use Customer Expansion to Skyrocket Growth (+ examples)

Baremetrics

Think about the time, energy and resources you put towards acquiring new customers. Now, how much time, energy and resources do you put towards increasing the revenue you get from your existing customers, a.k.a customer expansion? If you’re like a lot of SaaS companies, chances are you’re fixated on customer acquisition. Most of your marketing dollars are probably spent on ads and content to get more people to sign up for your product.

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Creating Value for Customers: How to Help Customers Thrive

Totango

Making your customers successful is ultimately about delivering value —you can create value for your customers by placing them in a position to grow their enterprise through the efficient use of your product to meet their business challenges. In strict business school translation, value is benefit minus cost. In a real-world sense, however, value is the potential for success a customer gains by partnering with you and your product.

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The Tactical Guide to Multi-Threading Sales

Sales Hacker

Multi-threading. We’re all hearing lots about it lately. But what I’m not seeing are very many tactics on it. I thought I’d fix that. Consider this your No-BS, leave-the-fluff-behind guide to things you can start doing today to multi-thread your deals. But hold up, Andrew. What is a multi-threaded deal? The concept is simple. We all know it: nine times out of ten, you have to pull in multiple stakeholders to get a deal across the line.

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6 Ways to Revive Your Sales Culture While You’re (Still) Remote

OpenView Labs

If we had a dime for every time we heard “new normal,” “unprecedented” or “uncertain times” in the past six months—well, we’d be some pretty rich quarantiners. But the truth is that when Covid-19 arrived, no one really knew that the new normal (sorry) would slowly become the norm. We still don’t have a crystal ball, but it’s pretty clear that a lot of teams and offices will be remote through the end of 2020 and beyond.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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How to Predict the Forward Multiple of a Software Company

Tom Tunguz

High growth software companies are valued based on forward revenue multiples. In other words, to calculate the enterprise value of a business, you multiply the revenue by the forward multiple. But, how does the market set the multiple? What predicts the forward multiple, or correlates with it? I pulled together the data for the basket of the roughly 60 publicly traded SaaS companies and ran a linear regression to understand the predictive power of the many key metrics reported by public companie

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Need Leads in Q4? Sponsor SaaStr Scale!

SaaStr

So our SaaStr Digital events since March have been wildly successful — much more than we expected. With 100,000+ total attendees, and probably 200,000+ including on social, we’ve had a ton of fun and learned a lot, from the CEO of Slack, Box, PagerDuty, Unsplash, and so, so much more. Our next big Digitial Event will launch next week, SaaStr Scale 2020 on Dec 8-9.

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Designing Series: How we built our customer messaging orchestration tool

Intercom, Inc.

Last week we released Series , a brand new way to orchestrate customer messaging campaigns in Intercom. Series is a visual campaign builder with a very flexible and interactive design – you can easily build out sophisticated customer journeys using the intuitive drag-and-drop interface, making your customer engagement campaigns much more powerful and effective. “Series is so intuitive that it feels natural and obvious – and yet, the design was not inevitable at all” Indeed, Series is

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Why Burnout Should be a Topic at Your Next Board Meeting, and What to Do About It

Tom Tunguz

The Economist ran a story about the future of work this week. Working remotely, we have reduced meeting length by about 15% and increased our total time at work by 2 hours per day. We might declare we have found an extra 10 hours in the workweek from nothing. This productivity boost might seem universally positive, but there’s a catch. One of the critical topics in many boardrooms today is managing employee burnout.

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Best HR Outsourcing Services

The Daily Egg

Human resources is one of the most important departments of any business. From employee onboarding to training, risk and compliance, payroll, and benefits administration, HR departments are the backbone of businesses. But having an in-house HR staff is expensive. Many companies don’t have the budget, resources, or knowledge to efficiently run a human resources department. […].

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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How To Still Hire a Great VP of Sales Even If You Are Struggling

SaaStr

Totally spot on. So much of sales is process and execution. If you have the materials to work with, success is completely possible. — Brendan McAdams (@brendanmcadams) September 21, 2020. When you are finally ready to hire your VP of Sales, oftentimes, there’s often a bit of a quiet panic around time. About getting the hire done. Because there’s a window.

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Getting conversational: HubSpot’s CEO on a new species of disruptor

Intercom, Inc.

Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help. Today, businesses need a modern way to deliver fast, personal, and real-time communication to their customers.

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Redpoint Office Hours with Medha Agarwal & Shopify’s Kaz Nejatian

Tom Tunguz

On Wednesday, October 7th at 9:30 AM PT, Redpoint Office Hours will welcome Kaz Nejatian , the VP & GM of Shopify Financial Solutions (including Shopify Capital). Prior to Shopify, Kaz was the Product Lead for Payments and Billing at Facebook and was the former CEO of Kash, a payment technology company that he founded and which was acquired in 2017.

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Best Billing and Invoicing Software

The Daily Egg

The days of mailing paper invoices and getting paid via hand-signed checks are long behind us—modern billing has gone digital. As a business owner or CFO, you know how important accounts receivables are to your company. Delayed payments can cause cash flow issues that quickly snowball into more severe troubles. Billing and invoicing software is […].

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How to Achieve Product-Market Fit

Speaker: Dan Olsen - Product Management Trainer and Consultant, Author, and Speaker

Everyone working on a product is trying to achieve the same goal: product-market fit. But most products fail to do so. In this webinar, product management expert Dan Olsen will share his simple but effective framework for achieving product-market fit from his book The Lean Product Playbook. He will explain his Product-Market Fit Pyramid and The Lean Product Process, a 6-step methodology that guides you through how to: Determine your target customer Identify underserved customer needs Define your

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What Happens When You Hire the Wrong VP

SaaStr

You know how everyone says you'll never look and wish you'd kept a bad VP as long as you did? That when you make a mis-hire, you'll always look back and say you should have made a change 3-4 month earlier? Well, everyone is right. — Jason ?BeKind? Lemkin ?? (@jasonlk) September 24, 2020. A lot of classic SaaStr advice has been how to spot the best potential VPs.

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Capitalizing on Content: how to make your content work harder

Trint

From Trint's recent webinar "Capitalizing on Content". Watch it here. Today’s content writers and marketers face huge pressure to up their content creation, do it faster than ever before and show return on investment. How can you leverage your content to make it go further and work harder? The Age of Voice The 20th century was the era of text. We read newspapers, wrote letters and typed emails.

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How fear of uncertainty is holding us back (and why it shouldn’t)

Predictable Revenue

A deep dive into the essence of fear, whether or not we should be fearful of the uncertainty we’re experiencing right now, how salespeople can fight the fear of missing quota, how sales leaders can erase the fear in their teams, and much more. The post How fear of uncertainty is holding us back (and why it shouldn’t) appeared first on Predictable Revenue.

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Best Applicant Tracking Software

The Daily Egg

Applicant tracking software (ATS) is the modern way for businesses to recruit and hire top-level talent. The software is a popular choice for human resources departments, hiring managers, recruiters, staffing agencies, and anyone else that needs to manage hiring and recruitment at scale. As I’m sure you know, hiring new employees can be an expensive […].

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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SaaStr Podcast #379 with SaaStr CEO and Founder Jason Lemkin: “The Top 10 Mistakes Founders Make When Hiring Their First Sales Team”

SaaStr

Ep. 379: From how many reps to hire, to compensation models, here are the top 10 mistakes founders make when hiring their first sales teams and how to avoid them. This episode is sponsored by Outgrow. You can also watch the video or read the transcript below. [link]. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin.

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FastSpring Gives Back: Supporting the United Boys and Girls Club of Santa Barbara County

FastSpring

As the FastSpring team has adjusted to the new reality of remote work and continues to support our growing customer base, we have not lost sight of the importance of supporting our local community. Giving Back to Our Local Community is Part of Our DNA. At FastSpring, we define success as more than making a positive impact on our business and supporting our customers.

Education 148
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‘Deep’ Job Platforms and How to Build Them

Andreessen Horowitz

Looking for a job in the 2020s will be very different from looking for a job in the 2000s, or even the 2010s. In this new era of reduced budgets, open-ended hiring freezes, and a shape-shifting workforce of career changers, … The post ‘Deep’ Job Platforms and How to Build Them appeared first on Andreessen Horowitz.

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The Ubersuggest Chrome Extension: The Ultimate Link Build Tool

Neil Patel

Over the next few months, you are going to see a lot of updates in Ubersuggest , including new features. But before I dive into what I’m going to release soon, let’s first talk about the new Chrome extension. If you haven’t installed it, make sure you go and do so now …. No more Neil’s face. The biggest complaint we got about the extension was “my face” being in the search results.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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5 Things that Kill Startups with Y Combinator

SaaStr

Y Combinator CEO Michael Seibel is featured in one of our most-watched SaaStr videos of all time — so we were delighted to have him back during our SaaStr at Home event to share the top 5 things that kill startups after their seed rounds, and how to avoid them. In this tactical session, he highlights the trends he’s seen most commonly seen in startups that die and offers insights on the causes, symptoms, and solutions. #1 Fake product-market fit.

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Improve the Month-End Close in Your SaaS Business

Sage Intacct

Finance and accounting teams have had to quickly react, changing processes and procedures due to the pandemic. Nowhere has it felt more acute than during the month-end close.

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Announcing the a16z Podcast Network: New Shows, More

Andreessen Horowitz

“Hi everyone, welcome to the a16z Podcast.”. Like many things here at Andreessen Horowitz, our podcast started as just an idea, an experiment even, that grew into something much bigger and then took on a life of its own. It … The post Announcing the a16z Podcast Network: New Shows, More appeared first on Andreessen Horowitz.

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How Google Local Guides Improve Visibility

Neil Patel

As a business owner, you know reviews and fresh content are essential to your success. Suppose you’re passionate about promoting your business. In that case, you likely spend a lot of time creating new blog articles, crafting social media posts, or developing video content to keep your audience engaged. But there’s another, more passive promotion method that can help grow your business and boost your local search results: Google Local Guides.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Building Your Product Adoption Strategy: 5 Ways to Improve Customer Engagement

Totango

Customer success in the 2020s is a precision business. Just as resource companies have boosted yields and increased prospect success rates through the adoption of increasingly accurate scientific measurements, striking gold in customer success has become a product of data and observation. Your product adoption strategy — the process you follow to ensure your customer is achieving maximum value from their daily use of your product — should be based on solid data and driven by the pursuit of ever-

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Fortune CONNECT with Alan Murray

Zuora

Alan Murray is the president and CEO of Fortune Media Group. He started his career as a cub reporter at […]. The post Fortune CONNECT with Alan Murray appeared first on Zuora.

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Bio Eats World: The Biology of Aging

Andreessen Horowitz

Welcome to the first episode of Bio Eats World, a brand new podcast all about how biology is technology. Bio is breaking out of the lab and clinic and into our daily lives—on the verge of revolutionizing our world in … The post Bio Eats World: The Biology of Aging appeared first on Andreessen Horowitz.