Sat.Jan 23, 2021 - Fri.Jan 29, 2021

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The Top 10 Worst Pieces of SaaS Advice

SaaStr

Advice is very context sensitive, so take this post with a grain of salt. But I thought I’d take a stab at the Top 10 Pieces of Classic SaaS Advice … that, in my experience at least, are usually Just Plain Wrong. Not always, but usually. The advice and thinking that leads you to make important mistakes there really is no need to make: “Ask VCs for Advice When You Want Money, Money When You Want Advice” I don’t know who started this, but they must be smarter and mo

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The Secret to Keeping Your Software Running and Keeping Customers Happy

Tom Tunguz

How important is uptime to your business? As more business moves online, an increasing number of companies have to answer than critical question. When products and services fail, customers can’t buy online or use their software, they churn, and the company suffers brand damage. Too much downtime can trigger clauses in software contracts for service level agreements (SLAs), which start cancellation conversations.

Software 356
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Proactive Churn Prevention Promotes Customer Retention

Totango

Being proactive about churn prevention provides an antidote to customer attrition. Utilizing technology makes it one of the easiest ways to keep more customers. Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. What Is Churn Rate and How Does It Relate to Customer Retention?

Churn 89
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Trello Review

The Daily Egg

Trello is one of the most popular project management tools on the market today. It’s trusted by over one million teams worldwide, including industry leaders like Google, Squarespace, Pinterest, Costco, and Fender. Using simple Kanban-style boards, Trello allows teams of all sizes to manage various types of projects. Trello is arguably the most user-friendly project […].

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Why Now Is the Biggest Change in SaaS Sales in 15+ Years

SaaStr

2021 will be the year SaaS sales evolves the most since the Appexchange ecosystem started to take off ~15 years ago, which spawned the entire notion of a true sales app stack. What’s the change? The permanent move to distributed sales teams. Almost every SaaS VP of Sales and CRO I’ve talked to in the past few months isn’t going back. At first, they missed the “pit”, the floors of sales reps in San Francisco, in Atlanta, in Phoenix, in Portland, etc.

More Trending

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The Five Flavors of ARR - New Definition, Same Great Multiple

Tom Tunguz

There’s a trend in pitch decks and startup pitches I’ve been watching - the commingling of metrics definitions, especially ARR. Everyone reports ARR today, even in transactional businesses and market place businesses, and for good reason. The valuation multiples on annual recurring revenue are the highest across startup categories. Ten years ago Startupland began to talk about valuing early and mid-stage startups on multiples.

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Project Management Certification: The Beginners Guide

The Daily Egg

Project management can often feel like a thankless job. From keeping track of elusive team members’ progress to endlessly ranting about budgets and schedules, it’s hard to be likable when the buck stops with you. However, the smiles and cheers at the project closing party make it all worth it. You want to be the […]. The post Project Management Certification: The Beginners Guide appeared first on The Daily Egg.

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Don’t Make Anyone “Head of Sales/Marketing/Engineering/Whatever” in SaaS. At Least, Not For Too Long.

SaaStr

A little while back, I gave a great SaaS Founder CEO a Gift. A real gift. This founder CEO was at about $1m in ARR, doing well, but with only a smidge of angel funding and limited resources. And I gave him an insanely great VP of Sales candidate. An amazing fit for his company, his target ACV, his lead velocity and structure. And let’s be clear: the CEO was incredibly lucky to get this candidate.

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How to Build a Top-Performing Inside Sales Team From Scratch

Predictable Revenue

Dirk Van Reenen is here to talk more about the importance of finding the right people and keeping the team motivated. The post How to Build a Top-Performing Inside Sales Team From Scratch appeared first on Predictable Revenue.

Sales 243
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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Information as Surprise - Harness Claude Shannon's Key Idea

Tom Tunguz

How do you measure how much information a statement contains? The short answer is surprise. If you live in Los Angeles and I told you the weather tomorrow would be sunny, you would receive no information from me. It’s sunny there every day. But if I told you Salesforce intends to buy Uber to ferry salespeople to their prospects, that would be interesting!

Education 227
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Project Management Jobs

The Daily Egg

Organizations seem to have finally woken up to project management’s crucial role in closing projects successfully. Project managers are in high demand in virtually all industries, and the career trajectory is looking great for the coming decades. What does project management entail? What do I need to become a project manager? Does this career pay […].

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To Really Scale, You Need $1M on Your Balance Sheet for Every $2M in ARR

SaaStr

“My CEO Told Me To Stop Selling So Much” Recently, I met with a sales leader I’ve known for years, and he told me The Most Curious Story. His SaaS CEO asked him to stop selling so much. Slow down. You are doing too good of a job, the CEO said. We can’t afford it. Now … how could this be? Well, it does make sense, when you understand the scenario, a combination of two things: First, this SaaS company has a mix of freemium customers and sales-driven customers (wit

Scale 342
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Conversational experiences and customer outcomes: How Typeform creates blueprints for customer success

Intercom, Inc.

Built to help brands connect with their customers in more meaningful ways, Typeform is an interactive survey platform with a vision to create a world of more personal business relationships. Focused on realizing that vision by empowering and supporting their customers is Christine Werner, Typeform’s Senior Director of Customer Success. This is the fifth in a recurring series of articles looking at how modern support leaders are navigating the support landscape as it continues to evolve.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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Data protection for audio to text: Trint’s secure transcription platform

Trint

When it comes to data protection, today’s businesses have their work cut out for them in building trust with clients, customers and employees. With data privacy legislation growing more prevalent on a global scale, people are becoming more privacy aware and naturally more protective over their data. With the numerous high-profile data leaks and security breaches that have put the sensitive data of millions of people into the hands of criminals, the public has its reasons to be wary when it comes

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Best Call Recording Software

The Daily Egg

Need to record phone calls for business purposes? Call recording software is the solution. But call recording software comes in all different shapes and sizes. From smartphone apps to all-in-one contact centers, there are dozens of options to choose from. We’ve researched, tested, and reviewed the best call recording solutions on the market today. The […].

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Gartner: SaaS Will Be Even Bigger Than We Thought in 2022+

SaaStr

Early in my career, I was a bit skeptical of big analyst firms like Gartner. Was it all sort of some sort of game in enterprise software? But like many things, time goes on and I learned. Yes, sometimes a vendor recommendation from Gartner can seem a bit circular. But it doesn’t mean the analysis isn’t valuable. It’s especially valuable in terms of market sizing and trends, because they do the work.

SaaS 336
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PayPal Fees: How They Work and Alternative Solutions

FastSpring

If you run a small business, nothing beats the convenience and simplicity of a service like PayPal. One click of a button on a shopping cart page and a purchase is made. This is great for your customer and you. But this convenience is somewhat deprecated when you look at your PayPal account and see a significant problem: fees. “How much does PayPal charge?

PayPal 146
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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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How to Create a Story with Trint

Trint

Pull together all your time-coded quotes and key moments to keep workflows moving, whether you're laying out ideas, drafting and scripting or cutting videos. Tell your Story, faster. Download the guide on how to create a Story.

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Best Electronic Signature Software

The Daily Egg

Gone are the days of signing documents with a pen on paper. No more printing, scanning, faxing, or mailing physical paperwork for signatures, either. Electronic signature software has changed the way businesses operate. These tools eliminate the need for in-person appointments and other complexities associated with traditional ways of signing paperwork.

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The #1 Best Hack to Making Sure a VP of Sales or Top AE Will Work Out

SaaStr

We’ve talked a ton on SaaStr over the years on how to make sure your VP of Sales and top hires really work out. That they are the right ones. We can pretty much summarize a lot of it into the following: Your VP of Sales should have lots of experience selling at your average ACV. A great VP of Sales that has mainly sold $100k deals just isn’t going to make it at a $5k ACV start-up … no matter how strong they otherwise are.

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Doubling Down on the Future

Andreessen Horowitz

We embraced speaking directly to our audience — from the builders of the future to the tech-curious — right as the firm was started in 2009. It started out with blogging about why we invested in a founder/founding team. Initially, … The post Doubling Down on the Future appeared first on Andreessen Horowitz.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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All Your Key Moments. One Story

Trint

Keep up with ever growing content demands and up your content creation with Trint. Pull together all your key quotes from multiple transcripts into one place and keep work moving to onward workflows, including audio and video editing software. Tell your Story, faster. Download the guide on creating Stories in Trint.

Software 130
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Best Factoring Companies

The Daily Egg

Does your business need cash? Invoice factoring might be the solution. Many organizations are busy with work but still have cash flow problems. This is especially true for businesses that complete jobs on credit and have a slow receivables process. Invoice factoring can turn unpaid invoices into cash, which helps organizations maintain the cash flow […].

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How Would a Person Start a Venture Capital Fund?

SaaStr

Having recently raised one, I’ve learned a lot: Jason Lemkin just raised a $70 million fund; here’s how he did it. In order to start a VC Firm you need a track record. If you haven’t already made some good investments — it’s going to be tough to start your own fund. Go work at a fund first and make some good investments there. Assuming you have at least a partial track record, then, there are two-and-a-half basic paths on how to start a venture capital firm. 1.

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Investing in Clubhouse

Andreessen Horowitz

When I first met Paul Davison, it took about 10 seconds to realize he was one of the most charismatic, energetic founders I’d met in a long time. He told me about a new startup he was building—a mobile-first social … The post Investing in Clubhouse appeared first on Andreessen Horowitz.

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10 Red Flags in Integrated Payment Partnerships: Moving Towards a Mutual Benefit

Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

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Growth Hacking: What it is and How SaaS Businesses Can Use it to Optimize Growth

Entrepreneur - SaaS

In this article, we'll discuss growth hacking tips for SaaS entrepreneurs, founders, growth leads or anyone else who is trying to grow a startup in a short amount of time or on a tight budget.

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Jira Review

The Daily Egg

Jira is one of the most powerful project management tools on the market today. It’s trusted by 65,000+ organizations worldwide, including innovative leaders like Cisco, Square, Spotify, eBay, and Airbnb. In addition to project management, Jira is also known for its bug tracking functionality. That’s one of the many reasons why this tool is popular […].

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5 Interesting Learnings from Cloudflare at $500,000,000 in ARR

SaaStr

Cloudflare is one of those iconic Cloud companies most of us use, and know about as a product and vendor … but perhaps we don’t think as much about as a public company. And quite an epic one it is, at ~$500m in ARR and a $25B+ market cap!! What can founders learn from them as a public SaaS / Cloud company? Here are 5 Interesting Learnings: #1. 3,200,000 Total Free+Paid, ~100,000 Paid Customers, with 736 at $100k+ in ACV and 16% of the Fortune 1000.

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