Sat.Aug 15, 2015 - Fri.Aug 21, 2015

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Aligning SaaS Customer Success

Chaotic Flow

SaaS businesses develop intimate, long term relationships with their SaaS customers. Keeping that relationship positive and aligned over the years is a real challenge. In fact, many public SaaS companies have yet to turn a profit. If they don’t keep their customers around for years, then all that capital invested in customer acquisition will have gone to waste.

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The 3 Ways Culture Enables Startups to Scale

Tom Tunguz

While culture may seem an ambiguous and fuzzy concept, strong cultures are the best way for leaders to manage their companies throughout their evolution. One founder/CEO described his company’s rapid growth to several hundred employees in just a few years this way. First, I was one of a few founders. As we grew, I became a manager of people. Then a manager of managers.

Scaling 112
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Cold calling? You lost me at hello

CloseSaaS

If you’re doing cold calls the way most sales reps do it, you’re already losing out with the first words coming out of your mouth. It’s a really bad opening move that determines the outcome of the battle from the get-go. Want to know what I’m talking about?

Sales 52
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Maximize ROI for the holidays: 3 rules for an effective multichannel strategy

ReSci

Last year marked a milestone for mobile shopping during the holidays, but the numbers ultimately proved that the key to success is being multichannel-ready. According to a recent report by IBM,…. The post Maximize ROI for the holidays: 3 rules for an effective multichannel strategy appeared first on ReSci.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Startup Trends from YCombinator's Demo Day

Tom Tunguz

I’ve been to many YC Demo Days and I always look forward to them. This year was no exception. There are so many wonderful ideas and companies founded by terrific entrepreneurs. In addition to the pitches themselves, the types of companies presenting forbear trends in the startup world more broadly. To get a better sense of those trends, I’ve categorized more than 250 startups in 3 recent classes and plotted the evolution of the classes.

Trends 100
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3 questions to ask yourself before making that sales call

CloseSaaS

Most sales reps think deals are won or lost when you’ve got the prospect on the phone. They’re wrong. You win or lose the deal before you even pick up the phone and dial; it’s your state of mind that determines the outcome of the call more than anything else.

Sales 52