Sat.Aug 08, 2015 - Fri.Aug 14, 2015

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How to Lose a Customer in the First 90 Days

Practical Advice on SaaS marketing

Bravo! You’ve landed a new customer. You've successfully lead someone through the tortuous process from a lead to a qualified opportunity, maybe to a free trialer, and finally to a paying customer. And you’ve been racking up customer acquisition costs all along the way. Whatever tactics you use - search engine marketing, events, email, webinars, etc. - they all cost money.

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Lessons from the 8 Great CEOs

Tom Tunguz

In a book called The Outsiders - Eight Unconventional CEOs and their Radically Rational Blueprint for Success , the author William Thorndike asks the question, who have been the best CEOs ever? And what metric should be used to gauge them? Thorndike doesn’t choose Jobs or Welch or Gates. Instead, he selects the 8 CEOs whose company’s share price appreciated the most compared to the S&P 500.

Insiders

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Trending Sources

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Upcoming sales webinars

CloseSaaS

We've got three exciting webinars coming up for you in the following weeks: On sending cold emails, making cold calls and an effective framework for turning prospects into buyers.

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Retention Metrics Explained: What Is Customer Churn? [RS Labs]

ReSci

Here at Retention Science, our data science team spends a lot of time thinking deeply about customer retention for commercial businesses. Although what we think retention actually means is a topic for a future post -- hint: it's a bit more complicated than most people initially think! -- at its core,…. The post Retention Metrics Explained: What Is Customer Churn?

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Beyond the Basics of A/B Tests: Innovative Experimentation Tactics You Need to Know as a Data or Product Professional

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Startup Best Practices 16 - Option Pool Planning

Tom Tunguz

No matter the stage of the business, startups need to manage the size of their Employee Stock Option Pool or ESOP. The ESOP contains the shares set aside by the company for hiring and retaining employees. Like a financial budget, ESOP budgets help a startup plan how to finance its growth. Most Series A companies create pools of 15-25% of outstanding stock.

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The Implications of Raising a High-Priced Round

Tom Tunguz

When we say a startup has raised a big round, we often mean the round is big in two dimensions - total amount invested and valuation. And when we say a big valuation, more precisely we imply the round was priced at a high revenue multiple. A SaaS company that will generate $400M in revenue next year that raises $200M at $1B valuation has raised a big round, but at low valuation-to-revenue multiple of 2.5x.

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Cold calling: The ethical bait-and-switch trick

CloseSaaS

Many different kinds of businesses use the bait-and-switch technique. In some industries, it’s almost become a standard practice we as consumers come to expect (e.g., a flight that’s advertised as $224 after all the fees, taxes, and surcharges costs $826).

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Introducing Email Follow-Ups

CloseSaaS

We're happy to announce the release of a powerful new feature to help you harness the power of the follow-up! Feature Announcement Email Sequences: email drip campaigns for salespeople. Schedule sequences of emails to be automatically sent over days or weeks. Learn more or try for free.

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The winning cold email follow-up game plan

CloseSaaS

You work hard to generate leads for your sales pipeline by sending out cold emails. But your cold prospects don't respond. Do you know what the best follow-up strategy is?

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Maximize ROI for the holidays: 5 ways to improve product recommendations

ReSci

In 2014, shoppers spent 101.9 billion online during the holiday season, and this year, that number is expected to grow. Avoiding the crowds and the ability to shop…. The post Maximize ROI for the holidays: 5 ways to improve product recommendations appeared first on ReSci.

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Email Autocomplete

CloseSaaS

Happy Thursday, Closers! We have another improvement to email sending experience in Close, in addition to the just-launched email follow-upsfeature!

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