Sat.Oct 29, 2022 - Fri.Nov 04, 2022

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Maximize Revenue by Effectively Coaching Your Sales Team

Predictable Revenue

What does it take to be a great sales coach? We’re sharing our best sales coaching tips, along with nine key metrics to assess if you want to boost revenue. The post Maximize Revenue by Effectively Coaching Your Sales Team appeared first on Predictable Revenue.

Revenue 147
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How Well Do You Know Your SaaSOps Environment?

BetterCloud

As an IT pro, you’ve no doubt embraced SaaSOps, put security policies in place to protect your organization’s data, streamlined operations, and freed up time spent on tedious activities, allowing your team to focus on more strategic initiatives that move the business forward. But how do you measure the ROI on your SaaSOps environment? How many hours have you saved automating tedious tasks related to onboarding and offboarding?

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Key Takeaways from the 2022 KeyBanc SaaS Metrics Survey

Kellblog

KeyBanc Capital Markets (KBCM) recently published their 13th annual private SaaS company survey. This post has three purposes: to let you know it’s out, to provide you with a link so you can get it, and to offer some quick takeaways on skimming through the results. The first thing to remember about this survey is that it’s private SaaS companies.

Metrics 136
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Half of Public SaaS Companies Trade At Under 6x ARR Today

SaaStr

Bessemer Venture Partners had added a nice newsletter, Parting the Clouds , that’s very metrics dense. A few stuck out this week as helpful ways to summarize just what’s happening with SaaS public companies. Two big take-aways from this week: 53% of the BVP Cloud Index is trading under 6x ARR , representing 40 companies. The top tier of public Cloud companies is trading at 12x ARR, but they are growing 50%+ at $500m+ in ARR, with importantly, 15%+ Free Cash Flow margins.

SaaS 315
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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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6 tips for designing customer journeys that deliver value at scale

Totango

In order to achieve step-change growth, you need to deliver value to your customers at scale—and across their entire journey with your company. Sounds simple in concept, but where do you start? . That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference.

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How will the economic downturn affect Customer Success? Learn from three SaaS CEOs.

ChurnZero

With sweeping layoffs, forecast misses, and budget cuts in the news, there’s one question running through the mind of every Customer Success leader right now: What can I do to prepare my department for the impacts of the economic downturn? To get a CEO’s perspective on the matter, ChurnZero’s You Mon Tsang joined ESG for a special CEO panel on “ The economy and Customer Success: The impact and what to do about it ,” with ‘nuffsaid’s Chris Hicken and Kapta’s Alex Raymond.

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How ‘synthetic media’ will transform business forever

IT World

The biggest technology-driven trend to affect business in the coming years is synthetic media. Yet this phrase is rarely even uttered in boardrooms and on Zoom meetings. It’s time to clarify what synthetic media is, and why it’s going to be so impactful. Synthetic media is any kind of video, pictures, virtual objects, sound or words that is produced by, or with the help of, artificial intelligence (AI).

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5 Best CRMs with Intercom Integration

Teamgate

5 Best CRMs with Intercom Integration Intercom is a leading customer communication system that sales, marketing, and support teams rely on for communicating with prospects and existing customers. You can use the tool to communicate with customers via your website, mobile or web app, and email. While Intercom works well on its own, you can […] Source.

Mobile 98
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7 Examples of Abandoned Cart Email Templates

The Daily Egg

After you’ve successfully set up an online store and started generating some sales, you’re still bound to have some shoppers leave your. The post 7 Examples of Abandoned Cart Email Templates appeared first on The Daily Egg.

Sales 363
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Founders Today Just Need to Assume the Next Round Never Comes

SaaStr

My summary of Venture Markets in Nov 2022: Series B and later even worse than looks in data: 85%+ of investing here has simply ceased. Seed and Early Series A: Deals take longer but off about 40%. Some have slowed down but most vets don't care too much about today's macros. — Jason Be Kind Lemkin (@jasonlk) November 2, 2022. So we’ve talked about it often here at SaaStr, but things are just so … odd right now in SaaS.

AWS 313
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Sales Efficiency through Covid : Reading the Tea Leaves for Startups

Tom Tunguz

In 2017, SaaS companies reported their cost of customer acquisition had increased by 65% in the previous five year period. What happened to these figures during Covid? We can examine the sales efficiency of public software companies to get a sense. Since 2016, the average public software witnessed its sales efficiency winnowed from 52% to 47%, a decline of about 10%.

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Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

Intercom, Inc.

Scaling a support team is challenging enough as it is. You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. As a result, there usually comes an inflection point in the growth journey where the internal orchestration of tasks starts to feel a little out of sorts.

Scale 206
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Best Broker to Sell Your Ecommerce Business Compared

The Daily Egg

After reviewing 16 business brokers, we selected Synergy Business Brokers as our favorite broker for selling your ecommerce business. Synergy Business Brokers. The post Best Broker to Sell Your Ecommerce Business Compared appeared first on The Daily Egg.

Business 312
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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5 Interesting Learnings from Duolingo at $360,000,000 in ARR

SaaStr

Duolingo has dominated online language learning, rocketing to $360m in ARR and a $3.25 Billion market cap after launching back in 2012. And in today’s market, that’s strong performance. While the average Cloud stock has fallen almost 50% in 2022, Duolingo’s has stayed up, and is down just 10% in the past 6 months. So it’s doing what Wall Street wants today.

Scale 300
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Cutting R&D to Grow GTM Spend : Is it Happening Across Software Companies?

Tom Tunguz

During Office Hours with Lee Kirkpatrick , Lee recalled managing a startup through a downturn. The business cut R&D spend to conserve cash. By prioritizing sales & marketing, the company successfully lengthened runway to increase revenue, which eased the subsequent fundraising. I wondered if a similar pattern existed in the public software markets.

Software 227
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Lessons Learned From 20 Years Running a Sales Outsourcing in Europe

Predictable Revenue

Rick Pizzoli joins the Predictable Revenue podcast to share his top lessons from sales outsourcing and what he’s learned from 20 years in the B2B sales industry. The post Lessons Learned From 20 Years Running a Sales Outsourcing in Europe appeared first on Predictable Revenue.

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9 Easy Steps to Set Up WooCommerce

The Daily Egg

Selling products online is one of the best ways to monetize a website. Whether you want to start a new ecommerce site. The post 9 Easy Steps to Set Up WooCommerce appeared first on The Daily Egg.

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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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Dear SaaStr: What Are the Advantages and Disadvantages That a Founder CEO Has Over a Normal CEO?

SaaStr

Dear SaaStr: What Are the Advantages and Disadvantages That a Founder CEO Has Over a Normal CEO? A founder-CEO has 4 big advantages: She/he can make big bets. Mark Zuckerberg spent 10% of Facebook’s shares to buy WhatsApp. Without even allowing much board-level discussion. $20b at the time — far more now. And $1b to buy Instagram when it had a handful of employees.

Strategy 300
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Clouded Judgement 11.4.22

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Fed Update On Wednesday the fed hiked rates 75bps. This was expected. Prior to Wednesday, the consensus was a 75bps hike in November, 50bps hike in December, and 25bps hike in January. Initially the market moved up as some of the initial headlines suggested the Fed is starting to set themselves up for a slowdown in hikes.

Cloud 130
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Why America Must Develop Space, and How We’ll Do It

Andreessen Horowitz

For some of us, the echo of the Space Race remains a catalyst for our daily pursuits. But a changing world demands more, and we stand today at the dawn of a new age. Sixty years later, we are in … The post Why America Must Develop Space, and How We’ll Do It appeared first on Andreessen Horowitz.

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7 Easy Steps to Increase SEO Traffic?

The Daily Egg

SEO isn’t dead—far from it. But it is more competitive than it was ten years ago, which means it’s harder to master. The post 7 Easy Steps to Increase SEO Traffic? appeared first on The Daily Egg.

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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Dear SaaStr: What’s Your Top Advice For All New SaaS Founders?

SaaStr

Dear SaaStr: As a VC, if you could go back to your operational experience (as part of a hyper-growth startup), then what would you remind yourself to take note of? My top list: Slow down big decisions — when you aren’t sure. You have to move fast and break things, but if the pit in your stomach says, “Maybe don’t do that,” — slow that decision down.

SaaS 298
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Bonus Clouded Judgement - 11.4.22 (End of Day Update)

Clouded Judgement

Lots of movement today, so thought I’d update the charts / tables for the days close. Today felt like a double whammy from the more hawkish Fed + market saying forward estimates need to come down more. Atlassian seemed to be the big domino on the “numbers need to comes down more” train. They’d been more macro resilient than most, but their weak guide plus acknowledgement of macro headwinds spooked the market.

Cloud 130
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How to Build A Winning Paid Membership Program

Andreessen Horowitz

Online platforms are passionately hoping that paid membership models may be a new answer to existing advertising revenue ceilings. After all, at $3-5 per member a month, the revenue is sure to add up — or does it? Commerce companies … The post How to Build A Winning Paid Membership Program appeared first on Andreessen Horowitz.

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7 Easy Steps to Dropship on Shopify

The Daily Egg

If you’re thinking about a side hustle that could turn into a rewarding full-time job, one option is to start a Shopify. The post 7 Easy Steps to Dropship on Shopify appeared first on The Daily Egg.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Top SaaStr Content for the Week: Grammarly’s CEO, CRO Confidential, Braze’s CEO and lots more!

SaaStr

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: SaaS Multiples Are Down 75% From a Year Ago. The Simple Reason Startups That Just Raised $100s of Millions Are Doing Layoffs. Customers Love a Good Product Roadmap Review.

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Finding Product/Market Fit with Network Effects

Casey Accidental

I have written a lot about product/market fit in the past. Whether you are a founder, product or growth leader, being able to recognize and measure product/market fit is a critical tool to make the best decisions on driving success of a company. In the post I linked to above, I make a case on the two metrics you really need to understand about product/market fit: retention and acquisition, and that product/market fit is really about finding a level of satisfaction (usually measured through reten

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Apple's Mac renaissance has truly begun

IT World

Despite so many macroeconomic challenges, Apple’s enterprise growth story continues — and the company last week announced another portent to suggest this direction will continue. What's driving Apple's growth story? The biggest trends driving this growth are fairly well known. They include the consumerization of IT , the move toward employee choice , Apple’s big success in consumer markets and the company’s deserved reputation for security , product reliability and overall lower running costs.

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