Sat.Jun 04, 2022 - Fri.Jun 10, 2022

The Hardest Part About SaaS Companies, At Each Stage


Dear SaaStr: What’s the Harder Part About SaaS Companies, At Each Stage? The hardest part changes every 12–24 months, and the whole company changes every 30-36 months or so.

SaaS 276

SDR is Not a Junior Role Anymore

Predictable Revenue

Think sales development representative is a junior position? Learn why SDRs are so important to outbound sales and the unique skill set required to master this role. The post SDR is Not a Junior Role Anymore appeared first on Predictable Revenue.


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20 SaaS Tools for Small Businesses

SaaS Metrics

Starting a small business is hard work, requiring a lot of knowledge. You need to know the ins and outs of things like marketing, sales, accounting, and human resources.

Navigating the Complexities of Hybrid SaaS Billing Models

Sage Intacct

The SaaS industry and its various spin-off sectors have introduced a dizzying number of innovations into the business arena. One of the most important of these is pricing flexibility. Software/SaaS Thought leadership SWTL

PayOps Fact Sheet

Infinicept's PayOps™ platform helps your business onboard and manage merchants so you can generate payments revenue, control your customer experience, deliver an improved product, and increase valuation.

5 Interesting Learnings from Zoom at $4.3B in ARR


So few companies have changed as fast, and as quickly, as Zoom did between $1B and $3.5B ARR … which it did in just 1 year (!!) during peak pandemic… and $3.5B and $4B ARR, when Zoom radically changed again. At $3.5B ARR, Zoom was an SMB powerhouse, with Enterprise growing.

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More Trending

Taking it to the Next Level with SVB and Piper Sandler Merchant Banking


We’ve come a long way in a short time. In just a few years, the world has changed more than anyone could have imagined. Every business and industry has experienced new challenges in the face of uncertainty, and at the same time many have come into exciting opportunities.

Tips for Navigating Your Customer Success Career Path


As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr.

7 Tips for Your Next Big B2B Brand Campaign from Front SVP, Global Marketing, Jon Borgese


When you work in B2B marketing, you don’t often get a great reason to show off your work to your friends and family. Can you imagine? Honey, check out this new webinar on support workflows! We had 800 attendees.”

BetterCloud Announces Strategic Growth Investment from Vista Equity Partners, Further Solidifying SaaS Management Leadership


Today we’re thrilled to announce a significant strategic growth investment from Vista Equity Partners, a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses.

Payments 101 Webinar: Demystifying Payments

Speaker: Tracie Poland and Ted Vandeburg

Payments don’t have to be complicated. Whether you're exploring payments for the first time or figuring out how you might put them to work for you, this webinar recording will help you get started.

Using Sales Signals to Create Stickier Deal Cycles

Sales Hacker

We obsess over deal velocity. How quickly can I find deals, close them, and move onto the next one? It infects the rest of our work: BDRs batch and blast outreach to book more meetings. Reps fill out their calendars only half-prepared for the meetings.

Sales 84

How One Simple Tool Will Cut Down Your Blogging Time by Half

Neil Patel

You heard about AI, but have you ever used it? Just think of it this way, what if you can use artificial intelligence to create content for you so you wouldn’t have to even write? Well, believe it or not, this blog post that you are reading now was written by a simple AI tool.

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The Plaid Journey with Co-Founder and CEO Zach Perret (Pod 561 + Video)


To celebrate 10 years of SaaStr, we’re revisiting some classic podcast episodes. Up today: Plaid co-founder and CEO, Zach Perret. This interview with CNBC’s Ari Levy took place in February 2019, shortly after Plaid raised a Series C round at a $2.7B valuation.

How to Scale Your Recurring Revenue Model


Recurring revenue models have taken over the world.

Compliance 101: What You Need to Know as a Payfac

This guide will help you understand what compliance means as a Payfac, what these requirements are and where they come from, so you can begin to make sense of it all.

What We Learned on the Sales Hacker Roadshow (2022)

Sales Hacker

If you joined the Sales Hacker community in the last four years, this might be news to you: Sales Hacker was originally known mostly for its incredible in-person events. But (and it’s painful to admit this) until this spring, we hadn’t hosted a physical event in nearly four years!

How to Build Your SaaS Billing Model

Sage Intacct

One of the make-or-break factors in the success of any recurring billing company is the way it selects and implements its product billing model. There are several factors that contribute to the importance of SaaS billing. Software/SaaS Thought leadership SWTL

SaaS 73

Why NPS From Your Whole Ecosystem Is Critical with Flexport Founder & CEO Ryan Petersen (Pod 563)


To celebrate 10 years of SaaStr, we’re revisiting some classic podcast episodes. Up today: a 2016 interview with Harry Stebbings and Flexport Founder and CEO, Ryan Petersen. In October 2016, Flexport was a single-product company with a valuation of 300 million.

What is Composable Customer Success and Why is it Important for Your Business?


If you have a child that loves to play with LEGOs, then you probably know that one of the greatest things about these little interconnecting blocks is that one set can be used to make dozens of different models.

The Payfac eBook

There’s plenty of talk out there regarding payfacs and how they fit in to the landscape of software-led payments. But the info can be a lot to sort through. This guide gives you the nuts and bolts of what being a payfac really means, all in one place.

Speaking the Right Language to Potential Buyers

Sales Hacker

you want to make more sales, you need to make the most of today’s trends. Christopher Kingman , Global Head of Digital Sales Enablement at TransUnion , believes digital sales is the future of sales as a whole.

Sales 75

The productivity advantages of Microsoft Azure: vertical focus

IT World

Disclosure: Microsoft is a client of the author. This week Microsoft offered up a presentation on its “ Microsoft Cloud For Sustainability ” effort, which should benefit companies trying to wrap their arms around efforts to reverse climate change and pollution.

20 More of the Top SaaStr Surveys on Hiring, Support, Customer Demos, Turn-Over, and More!


A little while back we did a post on the Top 20 SaaStr surveys, and the results were pretty interested. I wanted to follow up with another 20 of the top surveys and learnings: #21. Most of you segment your NRR by segment. You gotta do this if you have customers of different sizes.

The Cloud Killed Infrastructure, Long Live Infrastructure!

Andreessen Horowitz

Verticals clouds are on the rise, as traditional clouds give way to specialization. The infrastructure narrative of the last 15 years has been dominated by the cloud.

Cloud 101

Your Guide to Embedded Payments

Right now, the embedded payments conversation can be downright confusing, Filled with terms like payfac, merchant of record, embedded payments, software-led payments––and that's just to name a few––we're here to break it all down to its essentials, and tell you what you really need to understand.

Episode 33: This Could Have Been A Sequence

Sales Hacker

??Want to write sales emails like a pro? Kristina and Will look at common email mistakes (using real examples) and rewrite them so that you can learn what to do differently. Join Kristina Finseth (Sr.

What Are User Permissions? Concepts, Examples, and Maintenance


User permissions, part of the overall user management process, are access granted to users to specific resources such as files, applications, networks, or devices.

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Top SaaStr Content for the Week: Airtable CMO, CEO, Expensify CEO, Box CEO, and More!


Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Sometimes, A Small “Layoff” Is a Good Idea. High NRR Can Mask a Lot of Problems.

From first touch to qualified lead: How to use live chat for sales

Inside Intercom

The promise of live chat for sales teams is being able to connect faster with higher quality leads. But any target-focused sales professional will want to know: how well does live chat actually work?

P-DEI: Product Design that Encourages Inclusivity

Speaker: Dan Jenkins - Human Factors & Research Lead – DCA Design International

In this webinar, product design researcher Daniel Jenkins will teach you what it means to intentionally design a product that can be used by each and every user.

Episode 1: 60 Seconds with Andy Paul (San Diego)

Sales Hacker

Go from zero to sales in just 60 seconds. I’m Nick Capozzi (head of Storytelling at Demostack and 2x’s Top 10 LinkedIn Sales Superstar), and I’m on a roadshow across the U.S. where I’m putting sales leaders in the hot seat.

The five biggest Customer Success software implementation mistakes—and how to avoid them


Implementing a Customer Success platform is a momentous occasion—the mark of a new beginning and growth. But it can also be an intimidating undertaking, especially for first-time buyers.

The Best $500,000 I Ever Raised — And Why Party Rounds May Not Be the Way to Go in Slightly Tougher Times


I’ve never gone Truly Big in any of my start-ups, not in the Slack or Datadog way let alone the Calendly or Notion way. But, over the years as both a founder and a start-up exec, I have raised over $40m in Venture Capital across 4 successful start-ups. I’ve also pitched over 110 VCs.