Sat.Sep 24, 2022 - Fri.Sep 30, 2022

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How to Build Sales Rapport In 5 Easy Steps

Predictable Revenue

Learn how to make sales rapport part of your outbound sales strategy so you can build long-term relationships, generate more referrals, and close more deals. The post How to Build Sales Rapport In 5 Easy Steps appeared first on Predictable Revenue.

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The best methodologies for managing large projects

SaaS Metrics

Nowadays, there are many effective methodologies for managing large projects. It is worth getting acquainted with their list and learning the most effective methods. Agile Agile methodology is one of the best project management methods. It is currently one of the most popular methodologies. The Agile process involves dividing the project into. Read more.

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Sales Process or Customer Journey—What Matters Most in 2023

Sales Hacker

Customers are coming into the sales process more and more educated, but many organizations are stuck running the same play for everyone. Join Jake Dunlap (Founder & CEO of Skaled) to learn how companies are adapting their B2B processes to this new world—where people are coming in with very different expectations and levels of education. Guest: Jake Dunlap – Founder + CEO of Skaled.

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Let’s Be Clear, 2021 Was Insane

SaaStr

Let’s all be clear, 2021 was insane: * SPACs worth billions with no revenue * Multiples magically tripled * Fintechs with 10% GMs worth same as 80% GMs * #5 in market got same premium as #1 * Growth stage seen as free money * Seed VCs bought in $3B-10B rounds vs sell. — Jason Happy Lemkin (@jasonlk) September 28, 2022. So as we’ve talked about before, these are Strange Days in SaaS.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Why homegrown tools won’t cut it for scaling customer success programs

Totango

Over the past 15 years, we have seen dramatic—even seismic—changes in technology. Whether it’s opening a bank account from the comfort of your couch, navigating an unfamiliar city, or building new relationships, we’re increasingly turning to technology to solve challenges in our personal lives. Businesses, too, now have higher expectations for technology to overcome obstacles and enhance their operations. .

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10 Predictions for Data at the Impact Summit

Tom Tunguz

2020 is the decade of data. Look no further than the massive companies pushing the public & the private market forward: Snowflake, Databricks, Amazon, Azure, Google Cloud. It’s quite possible that data products have created more market cap than any other subsegment of SaaS in the last five years. On October 25th, I’ll share my 10 predictions for data in 2023 at The Impact Data Summit.

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MIT-based startup's cooling tech can cut data center energy costs, footprint

IT World

Jetcool says that its use of microconvection enables on-board liquid cooling and makes its devices more effective by a factor of 10, compared to traditional heat sinks or cold plates.

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5 Strategies to Grow your SaaS Business with LinkedIn Ads

Inturact

Did you know 80% of B2B social media leads are generated through LinkedIn?

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Top SaaStr Content for the Week: Hear from Grammarly, Mailchimp, UserZoom and lots more!

SaaStr

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Best in SaaS Are Just Growing Faster Than Ever. I Mean, It’s Crazy. The Broken State of SaaS Sales Rep Comp. The Ultimate Guide for Hiring a Great VP of Sales.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

Intercom, Inc.

It’s no secret that businesses today are feeling the financial squeeze. As costs and competition continue to rise, companies need to hone in on activating, engaging, and retaining their customers while minimizing their overheads. Luckily, we’ve launched a new guide to help you achieve just that. These times of change bring opportunities as well as challenges.

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How to Convert High-Ticket Clients Through Content and Community

Predictable Revenue

Rachel Howourth joins the Predictable Revenue podcast to discuss how to convert B2B sales clients through content marketing and community. The post How to Convert High-Ticket Clients Through Content and Community appeared first on Predictable Revenue.

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Clouded Judgement 9.30.22

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! MS CIO Survey There’s a lot of attention on what happens to spending / budgets over the coming 18 months with the broader economy weakening. This week we got a peak into the enterprise buyer mindset with the quarterly CIO survey from MS.

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Dear SaaStr: What Do You Look First In Your First VP of Product?

SaaStr

Dear SaaStr: What do you look for when hiring a VP of Product for a B2B SaaS? In particular, the dilemma I’m facing is hiring between a SaaS expert or a target market expert. First, I’d go for a SaaS expert over a domain/target market expert in just about any senior hire — VP Product, VP Sales, VP Marketing. The general reason is this: we overvalue domain expertise.

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How to Achieve Product-Market Fit

Speaker: Dan Olsen - Product Management Trainer and Consultant, Author, and Speaker

Everyone working on a product is trying to achieve the same goal: product-market fit. But most products fail to do so. In this webinar, product management expert Dan Olsen will share his simple but effective framework for achieving product-market fit from his book The Lean Product Playbook. He will explain his Product-Market Fit Pyramid and The Lean Product Process, a 6-step methodology that guides you through how to: Determine your target customer Identify underserved customer needs Define your

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Engineering principles: Shaping the solution and building in small steps

Intercom, Inc.

Our product principles are deeply embedded in Intercom’s culture. Over the years, they’ve helped us keep teams aligned, create products our customers love, and guide our decisions through every roadmap, every strategy meeting, and every onboarding. Recently, we started a blog series exploring the thought process behind each of our product principles, written by the people that know them the best – our R&D team.

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7 secrets for a smarter Android Chrome experience

IT World

Let's face it: This wishy-washy world wide web of ours can sometimes be an endless-seeming series of nuisances and annoyances. And while you can take total control of most parts of your Android experience, the web itself is far more wily. From sites where the text is too tiny to ones that bombard you with audio-blaring auto-playing videos (cough, cough, awkward eye darting), wiggling your way around the web can often feel like an exercise in indignance.

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7 Key Elements of a High-Converting Sales Funnel

Sales Hacker

Building a sales funnel that aligns with your business goals is essential. Each funnel stage defines your steps to turn prospective buyers into customers, even if they’ve never heard of your business before. I’m the head of Product at Datanyze, specializing in sourcing up-to-date prospect contact info to keep your pipeline flowing and sales funnel fresh.

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Half of You Are Planning to Raise Prices in 2023

SaaStr

It’s not just you. SaaS is getting more expensive, for a variety of reasons. HubSpot for example, which has been very judicious on holding the line on pricing and ACVs, raised prices 12% for the first time since 2018 — albeit only on new customers: Slack also similarly did its first pricing increase in history recently, of about 10%: Prices are going up in SaaS.

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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You’re not starting from scratch: How your transferable skills can help you get ahead in a new career

Intercom, Inc.

Before I became a software engineer, I worked as an editor and a journalist. I have always enjoyed writing, and learned a lot from the work I did everyday. But after transitioning into tech, I realized that a lot of people who switch careers try to hide or at least diminish their previous professional experience as irrelevant. However, I am convinced that a lot of skills are perfectly transferable between careers, and can actually bring valuable perspectives and approaches to a new field.

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Mozilla: Apple, Google, and Microsoft lock you into their browsers

IT World

Apple, Google, Microsoft and others have essentially locked users into their web browsers through default settings in their OS platforms, giving the platform makers an unfair advantage over competitors, according to a new report by Firefox maker Mozilla. Mozilla researchers found each platform maker “wants to keep people within its walled garden” by steering mobile and desktop users to Apple Safari, Google Chrome, or Microsoft Edge.

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Ace Customer Experience With a Robust Accounts Receivable Process

Chargebee

“I’ve not received the invoice. How do you expect me to pay?” “My team has made the payment. Can you check?” “The payment failed again? It’s frustrating to keep retrying. What’s the issue?” “Can you send me the invoice again? I’ll make the payment then.

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Dear SaaStr: How Do I Do My Retention Negotiation in an Acquisition?

SaaStr

Dear SaaStr: How Do I Do My Retention Negotiation in an Acquisition? A few thoughts on retention compensation when you are acquired. First, understand that the acquirer almost certainly already has a strong sense of what they want to do (right or wrong). Even if they haven’t told you yet. Second, understand there are both carrots and sticks that acquirers can employ, and that the retention may involve a combination of both.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Getting Ready to Move Upmarket

Andreessen Horowitz

Get the move upmarket right and you can unlock new users, use cases, and revenue streams. But get it wrong, and you risk losing focus, increasing burn, and stifling product innovation. So how do you prepare? Understand the unique value-add … The post Getting Ready to Move Upmarket appeared first on Andreessen Horowitz.

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Analytics For Product Managers: What to Track and How to Act Upon Data

User Pilot

Is there such a thing as analytics for product managers? Data analytics is a must for every team in a SaaS company if you want to make decisions based on data. This article explicitly explains what metrics are essential to product management teams and how to collect the data. Keep reading for the good stuff! TL;DR. Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention.

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Three days. 420 kilometers. Fifteen ZEOs propelled with pedals and perseverance.

Zuora

Beginning at our Zuora office in London and ending at the Paris office, 15 ZEOs undertook the challenge to bicycle […]. The post Three days. 420 kilometers. Fifteen ZEOs propelled with pedals and perseverance. appeared first on Zuora.

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Optimizing GTM for PLG with Stage 2 Capital Co-Founder and Managing Director Mark Roberge (Pod 594 + Video)

SaaStr

Product-led growth (PLG) is the consumerization of software—a strategy B2B software companies can learn from growth teams at successful consumer tech companies. . Stage 2 Capital’s Co-Founder and Managing Director, Mark Roberge, breaks down what a consumer tech growth team looks like and how they operate. He advises bringing these features to a B2B growth team and then shares mistakes that B2B companies make while adding go-to-market (GTM) to PLG.

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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges. Go deep with five insightsoftware customers as they share the details of their analytics journeys and discuss the transformative power of data.

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Jamf buys ZecOps to bring high-end security to Apple enterprise

IT World

ZecOps protects world-leading enterprises, governments, and individuals; Jamf has acquired it to help secure the enterprise.

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9 Advantages Business Have When Shifting to the Cloud

SaaS Metrics

Technology is revolutionizing every industry as it slowly but surely infiltrates every aspect of our life. The days of employing antiquated, manual data collection methods or conventional marketing strategies are long gone because technology now makes it simpler to accomplish these goals and allows us access to millions to terabytes of data. Read more.

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12 reasons Customer Success teams need training

ChurnZero

This is a guest article written by Todd Eby , founder and CEO of SuccessHACKER. In the business landscape today, Customer Success is a bit of an outlier. It’s newer when compared to more established departments like sales and marketing. It’s quickly growing and best practices are still emerging and changing. One other thing that makes Customer Success particularly unique in an organization: formal Customer Success training, or lack thereof.