Sat.Jul 30, 2022 - Fri.Aug 05, 2022

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How to Craft the Best Client Onboarding Questionnaire

Totango

A client onboarding questionnaire helps you gather the information you need for excellent client relationships that promote long-term loyalty. Asking the right questions is key to effectively using this powerful customer success tool. What Is a Client Onboarding Questionnaire? A client onboarding questionnaire is a list of discovery questions administered to a new client to help you better serve their needs.

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The Math Behind Starting a Successful Software Startup

Tom Tunguz

How much value does a successful software startup create per dollar of venture investment? About 10x, though it’s volatile. Let’s call the value generated per venture dollar the MOIC (multiple on invested capital). MOIC = value_at_exit / total_VC_dollars_raised. Over the last 30 years, a venture dollar invested in a successful US software startup generated $10 of value.

Startup 268
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10 Things Not to Say During a VC Pitch

SaaStr

Dear SaaStr: What should you not say to a VC during a pitch meeting? A few things: “We hope to sell for $20m-$100m in a few years to a BigCo. ” While this may be the right strategy, the VCs likely won’t make enough money off an outcome like this. You won’t sound ambitious enough. “We’re a bit burnt out after doing this for years. ” I feel you. I’ve been there.

CTO 269
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The Complete Guide to Buying an Ecommerce Business

The Daily Egg

With so much competition, getting into the ecommerce space can be challenging. Cutting through the noise and succeeding online requires a solid. The post The Complete Guide to Buying an Ecommerce Business appeared first on The Daily Egg.

Business 344
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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Building a company to be proud of: Intercom recognized as one of the best places to work

Intercom, Inc.

Our products and platform have come a long way since Intercom was founded 11 years ago, and while our innovation is absolutely something to be proud of, we’re especially proud of the company culture we’ve built in tandem. We’ve never strayed from our vision, and we’ve stuck to our values – that’s allowed us to attract incredibly talented, innovative people with different, invaluable perspectives, to achieve our mission of making internet business personal. “ 92% of our employees said they would

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Alteryx, ZoomInfo Have Blow Out Quarters. Datadog grows 74% at $2B in ARR. Ping Identify Acquired for $2.8 Billion. Don’t Call it a Downturn.

SaaStr

Atleryx, ZoomInfo have blow out quarters today, trade way up. But sure, call it a downturn [link]. — Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonlk) August 3, 2022. So are we in a downturn in SaaS? Certainly, segments are. eCommerce, video, and more are having post-crazy growth hangovers. And inflation is awful. And startups that had planned on a big up round this year are in many cases, really struggling.

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Best Keyword Research Tools Compared

The Daily Egg

In the vast landscape that is the internet, keywords play a crucial role in connecting your website with the customers who need. The post Best Keyword Research Tools Compared appeared first on The Daily Egg.

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How To Choose the Best Sales Strategy Based On Your Competition (2022 Edition)

Predictable Revenue

If you want to improve your outbound sales process, keeping an eye on your competitors might help you find the way. The post How To Choose the Best Sales Strategy Based On Your Competition (2022 Edition) appeared first on Predictable Revenue.

Strategy 147
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Let’s talk principles: From technical conservatism to connected, modular systems

Intercom, Inc.

By now, it should come as no surprise that we’re big on product principles. They evolved and were iterated on over years of reflecting and learning from our own successes and failures, of us trying to encode them so that we could create a predictable, repeatable R&D culture. The goal was simple: to help us repeat successes and avoid repeating mistakes.

Scale 118
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Every Venture Backed Startup is Now Competing for Reserves

SaaStr

So much has changed in venture capital since the start of the year, and many founders don’t fully understand it. It’s just a radically different business than it was in January. And founders don’t really need to understand all the changes in venture capital. But they should understand some. One is the concept of “reserves”, which is super important to VCs, but not something founders usually need to understand in The Best of Times.

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Best Rank Tracking Tools Compared

The Daily Egg

Over a few weeks of research, we’ve compiled a list of the best rank tracking tools. Over a dozen different providers got. The post Best Rank Tracking Tools Compared appeared first on The Daily Egg.

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How To Find Companies At Scale The Exact Moment They Need You

Predictable Revenue

Jordan Crawford joins the Predictable Revenue podcast to discuss how to use data and research to improve your sales development prospecting process. The post How To Find Companies At Scale The Exact Moment They Need You appeared first on Predictable Revenue.

Scale 147
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Tech hiring enters the Big Freeze

IT World

As the global economic downturn continues to deepen, many technology companies are reacting to fears of an incoming recession by putting the brakes on hiring. While lowering payroll costs might seem like an easy way to reduce spending right now, the job landscape remains in a state of flux, with research showing that workers are just as pessimistic about the economic climate as their employers.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Dear SaaStr: When Is the Best Time for a Co-Founder to Leave a Startup?

SaaStr

Dear SaaStr: When Is the Best Time for a Co-Founder to Leave a Startup? The best time to quit is the earlier of (x) 6 months from the time you’ve decided to move on or (y) at any time when the other founders ask you to. If you’ve truly decided to leave, then it’s time. It’s now time to move on. First, though, make sure you aren’t being too emotional.

Startup 240
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The Complete Guide to Buying a Dropshipping Business

The Daily Egg

If you’re looking to get into the ecommerce world, one of the first decisions you’ll need to make is whether to start. The post The Complete Guide to Buying a Dropshipping Business appeared first on The Daily Egg.

Business 312
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Booking Sales Meetings: Everything You Need To Know

Predictable Revenue

Appointment setting is the best way to scale your outbound sales efforts. Learn our top tips for booking more meetings and hiring sales development reps. The post Booking Sales Meetings: Everything You Need To Know appeared first on Predictable Revenue.

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Meet the next Talent x Opportunity Founders

Andreessen Horowitz

Throughout the ongoing review process for the Talent x Opportunity Initiative’s third cohort, we continue to be impressed with the many talented but under-networked founders who are developing new products, tools, and marketplaces. It is not an easy task to … The post Meet the next Talent x Opportunity Founders appeared first on Andreessen Horowitz.

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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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Top SaaStr Content for the Week: Dave Kellogg, PayFit and Insider CEOs, Notion COO, Salesforce CMO and More!

SaaStr

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 8 Signs a New VP Won’t Work Out. And 3 Things Not to Worry So Much About. An updated classic SaaStr guide on how to know if that new VP you worked so hard to find, recruit and get on board … is really going to make it.

New CTO 227
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Shift4Shop Review

The Daily Egg

Shift4Shop (formerly known as 3DCart) is an ecommerce website builder that many users love for its extensive customization capabilities. With a versatile. The post Shift4Shop Review appeared first on The Daily Egg.

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How to protect Windows 10 and 11 PCs from ransomware

IT World

CryptoLocker. WannaCry. DarkSide. Conti. MedusaLocker. The ransomware threat isn’t going away anytime soon; the news brings constant reports of new waves of this pernicious type of malware washing across the world. It’s popular in large part because of the immediate financial payoff for attackers: It works by encrypting the files on your hard disk, then demands that you pay a ransom, frequently in Bitcoin or other cryptocurrency, to decrypt them.

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4 Things Revenue and Sales Leaders Can Do to Prepare for a Recession

FastSpring

According to the International Monetary Fund, the global economy is expected to slow by nearly 3 percentage points this year from 6.1 to 3.2, and decrease again in 2023. Inflation rates are expected to remain high. There are several things you can do to prepare your go-to-market teams for changes in your prospects’ and customers’ buying behaviors and priorities.

Scale 108
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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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Dear SaaStr: What’s The Best Platform to Track My Sales Team, Pipedrive, HubSpot or Salesforce?

SaaStr

Q: What platform is better to track my sales team and measure performance, Pipedrive, HubSpot or Salesforce? On the surface, the best tool likely varies based on the size of your company: Pipedrive is #1 for very small businesses. HubSpot has broken out and is strong in SMBs, especially those using HubSpot for marketing automation as well. Salesforce dominates the enterprise.

Sales 210
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The Complete Guide to Buying an Amazon FBA Business

The Daily Egg

Fulfillment by Amazon (FBA) has proved to be a total game-changer for millions of Amazon sellers. It’s a desirable asset for any. The post The Complete Guide to Buying an Amazon FBA Business appeared first on The Daily Egg.

Business 310
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Microsoft boosts threat intelligence with new Defender programs

IT World

Drawing from its acquisition of RiskIQ, Microsoft is releasing Defender External Attack Surface Management and Defender Threat Intelligence.

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AI is Modeling the Brain to Help Us See, Hear, and Create

Andreessen Horowitz

This is an edited version of a post that originally ran here. Neuroscience and AI have a long, intertwined history. Artificial intelligence pioneers looked to the principles of the organization of the brain as inspiration to make intelligent machines. In a surprising reversal, AI is now helping us understand its very source of inspiration: the. Read More.

AI 98
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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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5 Interesting Learnings from Shopify at $5 Billion in ARR

SaaStr

Few SaaS leaders have gone through more post-pandemic change than Shopify and Zoom. Zoom came out of 2020-2021 with SMBs no longer growing, but a huge boost in the enterprise. More on that here. And Shopify came out of all this still growing, but not nearly as much as any of us expected. Not due to lack of execution, but due to a rapid return to on-site and IRL shopping.

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Best Shipping Software Compared

The Daily Egg

You want your orders to reach your customers quickly and safely, and investing in the best shipping software is the most reliable. The post Best Shipping Software Compared appeared first on The Daily Egg.

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Can Apple's ops team handle this fresh crisis?

IT World

In Greek mythology, Zeus punished Sisyphus for cheating death by forcing him to roll a huge boulder uphill for eternity. I suspect Apple’s operations teams feels similarly cursed. Not only have they had to adapt to the pandemic, but they had to mitigate the effect of Russia’s invasion of Ukraine and must now do what they can to salvage affairs as the situation in Taiwan decays , which could be an existential threat to the company and its business.

Business 109