The sales and revenue communications platform will become part of Slack when the deal closes in 2023. Credit: Slack Salesforce has announced the acquisition of Troops.ai, a revenue and communications platform that uses Slack and Microsoft Teams bots to surface CRM data from platforms such as Salesforce. Salesforce said in a statement that Troops and its team will become part of Slack—which it acquired in 2020—when the deal closes in 2023. The terms of the deal were not announced, but Troops.ai had raised $19.4 million to date according to Crunchbase, including investment from Slack’s own venture fund. The purchase comes two months after Salesforce co-CEO Bret Taylor told analysts that Salesforce doesn’t have “plans for any material M&A in the near term.” Founded in New York in 2016, Troops aims to help streamline the data management process and provide users with real-time insights surfaced from “systems of record” like Salesforce, Hubspot, and Zendesk, into “systems of engagement” like Slack, and Microsoft Teams using software bots. “We’ve been a leader in the industry, working with some of the fastest-growing companies in the world, including Salesforce and Slack,” Troops’ CEO and co-founder Dan Reich wrote in a blog post. “We’ve done this by delivering real-time insights from systems of record like Salesforce to systems of engagement like Slack, bringing together information and actions that customer-facing teams need to close new deals and support existing customers.” Since acquiring Slack, Salesforce has continued to benefit financially from the ongoing popularity of the messaging platform. In its latest financial results, Salesforce generated total revenues of $7.3 billion, an increase of 26% year-on-year and the company said it expects a contribution of $1.5 billion in sales from Slack in its 2023 fiscal year. Related content news analysis Apple confirms it will open up the iPad in Europe this fall The latest efforts to comply with Europe’s Digital Markets Act mean developers can offer to side load apps to both iPhones and iPads in the EU. Apple has also taken steps to improve what it offers to smaller and non-commercial developers in the By Jonny Evans May 02, 2024 6 mins iPad Apple Mobile Apps news Udacity offers laid-off US workers free access to its courses for 30 days Sign-ups will be available over the next 30 days By Lucas Mearian May 02, 2024 4 mins Technology Industry IT Jobs IT Skills opinion Why you’ll soon have a digital clone of your own AI isn’t going to replace you at work. You will. By Mike Elgan May 02, 2024 7 mins Augmented Reality Generative AI Virtual Reality news analysis Workers with these AI skills are getting cash premiums As AI deployments become more critical to digital transformation projects, organizations are struggling to find skilled workers to support the new technology, so they're paying premiums for prospective hires or current employees who obtain the n By Lucas Mearian May 01, 2024 7 mins Generative AI IT Jobs IT Skills Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe