Intercom, Inc.
NOVEMBER 26, 2018
We recently launched Answer Bot , an intelligent chatbot that provides precise answers to customers and which successfully resolves 29% of your most common frequently asked questions, right there in the Intercom Messenger. It was the culmination of a huge amount of work by multiple product teams, and vast amounts of research by our machine learning experts.
Tom Tunguz
NOVEMBER 24, 2018
Your startup is just getting off the ground. You might have a few account executives and a sales leader in place; maybe some revenue and a handful of customers. The sales team costs real money, and the question before the company is: how do you know what quota plan to assign to the account executives? I’ve seen four stages in early stage software companies.
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SaaSOptics
NOVEMBER 29, 2018
By 2020, more than 80 percent of software providers will change their business models from “traditional” perpetual license and maintenance to subscription-based models. A perpetual model requires customers to pay a fee upfront to purchase a license for the system or application, whereas a SaaS model requires a monthly subscription fee. While some providers, such as Dropbox, were created “as a service,” thousands of other software vendors that started out with traditional licensing models are rea
Sales Hacker
NOVEMBER 30, 2018
Why successful sales people walk away. When you’re young and new to sales, there’s a strong compulsion to chase after every opportunity that comes your way. It’s not surprising, just getting prospects to engage at all has become so hard! So, when you get someone to actually talk and you spot a possible opportunity, you’re onto it all guns blazing! There’s a sort of die hard, “I’m a sales guy/gal, I’m relentless, I never give up” type mentality that sets in.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
FastSpring
NOVEMBER 28, 2018
Starting, or investing in, an affiliate program is a great idea for just about any ecommerce company. This is even more important for a software-as-a-service (SaaS) company. Here are seven reasons why every SaaS company should start—or invest in an affiliate program. 1. Loyal Customers Can Help Drive Revenue as Affiliates. A SaaS affiliate program makes it possible for a customer to sell and market the product they already use to others.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
The SaaS Garage
NOVEMBER 29, 2018
Loyalty Prime Intensifies Its International Growth. By Loyalty Prime , December 29th, 2018. . The Loyalty Prime Group, a leading provider of SaaS-based loyalty platforms, has completed another seven-figure funding round. The investors are Bayerische Beteiligungsgesellschaft ( BayBG ), which is a new investor in the company, and the existing consortium of investors – including Senovo , UVC Partners and business angel Alexander Bruehl ( SaaSgarage.com ) – that has been in place since
Sales Hacker
NOVEMBER 29, 2018
Let’s set a scene. Company raises money and is now ready to “scale the sales team.” Their current seller has done a great job, so the natural inclination is to assume that we want to replicate that person and sales will continue to grow, right? “John is our best AE– I need 10 more Johns!”. Fast forward 1 year later: “Oh no, my entire sales team looks the exact same…”.
FastSpring
NOVEMBER 26, 2018
Today, many businesses have moved from physical to digital products and services to leverage the benefits of ecommerce. However, the risk of a costly data breach is always present. So there is a growing need for companies to ensure the security of payment cards, customer IDs, and user account information stored in their systems. Trust is the most valuable part of a customer relationship—especially when it comes to customers sharing their payment information online.
CloseSaaS
NOVEMBER 26, 2018
We've always strived to be the CRM with the best built-in calling for sales teams. Since we launched predictive dialingearlier this year, we’ve seen a huge jump in Close users getting on calls with prospects.
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
BetterCloud
NOVEMBER 30, 2018
This is the second part of our blog series on achieving effective SaaS management using a Zero Trust security model. If you haven’t read part one already, check it out here. . In part one of this series , I said that SaaS was creating a host of new security challenges stemming from cloud sprawl and shadow IT. Network-based security architecture is no longer adequate because people are the perimeter now.
Sales Hacker
NOVEMBER 26, 2018
This week on the Sales Hacker podcast , we interview Dannie Herzberg , Head of Mid-Market Sales at Slack. Dannie is one of the top sales leaders in the country having spent time helping Hubspot IPO over 5+ years and then moving on to Slack where she leads all SMB, Mid-Market, and Sales Development efforts for the US and Canada. . If you missed episode 34, check it out here: PODCAST 34: The Benefit of Finance Background to Help Company Growth w/ Rob Lopez.
FastSpring
NOVEMBER 27, 2018
Three letters are crucial to your site’s success: SEO. Search engine optimization is the process of increasing the online visibility of your webpage through organic search engine results. Studies have shown that the first five results on Google get 67% of all clicks , so optimizing your web pages allows your business to rank higher on the search result page and receive more organic (non-paid, voluntary browsing) traffic by people who are interested in your software or digital product.
ChurnZero
NOVEMBER 30, 2018
Every SaaS organization needs Customer Support and Customer Success functions. But most scale their teams in messy and ineffective ways, leaving them with a large cost burden and very little to show for it. To dive into this topic we hosted a well attended webinar this week with Michael Redbord, who is the Vice President and General Manager of the Service Hub at HubSpot.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
Cobloom
NOVEMBER 26, 2018
User testimonials are a powerful form of social proof that will help to foster trust in your business by demonstrating the value of your service or product, and in turn improve conversion rates and generate more leads. They offer a genuine, independent indication of the quality of your service. To have the most impact, a good testimonial should be real, relevant to your user, and in the right place.
Sales Hacker
NOVEMBER 28, 2018
The post Why the World’s Leading CMOs are Doubling Down On Events To Generate Pipe appeared first on Sales Hacker.
FastSpring
NOVEMBER 29, 2018
Thinking about taking your business global? Unsure about which market to break into next? Or maybe you already have your sights on the European Market but you’re still “on the border” about fully committing resources? Today we’re finally putting all your questions to rest by covering Europe’s ecommerce trends so you can get a holistic view of the European ecommerce market.
Rakam
NOVEMBER 30, 2018
When I was aspiring to be a good product manager, I did some research on what makes a good product manager or product people. I have gathered some intel from the various books and articles while I was interviewing some of the successful product managers I know. I put together a list about the common traits of the best product managers, but I left out some of the typical things like “become a good person”, “work hard”, “be respectful” and so on.
As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.
2Checkout
NOVEMBER 28, 2018
What is a (digital) form? In a broader sense of the meaning, a form, is an interface that collects through interactions, the required information, in a logical, meaningful way, and then passes it to at least one third party entity. Sounds complicated, right?
BetterCloud
NOVEMBER 28, 2018
This is the first part of our blog series on achieving effective SaaS management using a Zero Trust security model. Stay tuned for parts two and three. Today, the new reality is that network-based security is no longer adequate. With an increasingly mobile workforce and the spread of shadow IT, plus the rapid rise of cybercrime, companies must find new ways to effectively manage their sprawling SaaS portfolio.
Outseta
NOVEMBER 28, 2018
By Geoff Roberts 3 min read The home stretch of 2018 is upon us and it’s been an exciting year at Outseta. We began charging users for the first time in January and the evolution of our product since that time has been remarkable to see. Here’s what we’ve been up to since our last company update. New Feature! Live Chat Live chat tools have been a big deal as of late - companies like Intercom and Drift, Hubspot and Zendesk - they’ve all gotten into the mix.
Chargebee
NOVEMBER 28, 2018
If a big customer ends up churning you need to know that right away - not tomorrow morning, when you open your analytics dashboard. Set goals and subscribe to real-time alerts for your key metrics on RevenueStory.
Advertiser: Data Robot
The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.
Upscope
NOVEMBER 28, 2018
One founder of a company decided to manually onboard users and converted 55% of them. It doesn't scale but it works wonders. Imagine you could show each new user your app in minutes? We've managed to get our manual onboarding set up down to an effortless 3 clicks in 3 seconds. We'll show you why great companies recommend a manual onboarding strategy and how to make it flow perfectly.
Navint
NOVEMBER 27, 2018
This short video shows the business transformation to recurring revenue (and subscriptions) models and the common pitfalls, and how Navint helps businesses grow and thrive in the new reality of the Continuous Customer. ? ?. Transcription. The way we do business is evolving. The era of one and done transactions is now the era of subscription and recurring revenue services.
SaaS Onboarding Emails
NOVEMBER 27, 2018
Unsurprisingly, Zendesk focuses on customer support and chatting with the team during its free trial email series. Series Overview Zendesk sent nine emails, including one authentication message, during the 14-day free trial. All of the emails were sent based on time passed, and not specific actions that were taken. Day 1.1: Authentication Subject Line: Verify your email address Sender Name: Zendesk Send Time: Immediately after signup Objective/Content: Verify email address CTA: Click here to ve
Rakam
NOVEMBER 26, 2018
Every product has a customer engagement strategy and it is crucial to know about these strategies so you can understand what engagement strategy your product falls in. Having this information is going to help you to create a better growth framework for your product and you will be able to develop a precise strategy to hit your customers. There are 3 strategies, transaction, productivity and attention.
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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
Casey Accidental
NOVEMBER 26, 2018
I recently gave a presentation at the Amplitude Amplify Conference on Growth Models. I then had the pleasure of interviewing one of my favorite leaders, Elena Verna, GM of the Consumer Business at MalwareBytes and previous SVP of Growth at SurveyMonkey. The video is now online. We talk about how MalwareBytes and SurveyMonkey grow, the different types of word of mouth, how to think about freemium as a strategy, the content loops of SurveyMonkey and Eventbrite, building network effects, and much m
Upscope
NOVEMBER 26, 2018
We found SaaS enterprise pricing to be quite confusing at first but having been through the process enough now, here's our advice for our younger selves. We cover 3 main enterprise deals and how each turned out. Related : How we Thought we'd get Enterprise Buyers and what Really Happened Also see : 10 Companies give you their Best Advice for Doing Demos that Sell What's an enterprise customer?
Sales Hacker
NOVEMBER 30, 2018
The post Get Your Reps To Own Their Metrics appeared first on Sales Hacker.
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