Sat.Jul 17, 2021 - Fri.Jul 23, 2021

7 Top Trends in Customer Success to Learn From, and Maybe Emulate

SaaStr

Nick Mehta, CEO of Customer Success leader Gainsight, recently did a short post above on his Top 7 takeaways talking with customer success leader for the first time in-person in a long time. These points are so interesting I thought I’d add a few thoughts on to them. 7 takeaways: 1.

Marketing Stacks That Work: Why One Tool Isn’t Enough

Trujay

Want your business to make more money? Focus on your marketing. Image Source: Unsplash Marketers appeal to a customer regardless of age, ethnicity, or socioeconomic status. But marketers have to reflect that diversity.

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How to Create a SaaS Marketing Plan in 7 Steps

Baremetrics

If there’s one brand you and I can learn from to become better SaaS marketers, it’s HubSpot. From ranking for over 34,000 keywords to running its own knowledge base (i.e., HubSpot Academy), HubSpot has aced the SaaS marketing game in more ways than one.

You’re not JUST an SDR: Step by step guide to fill in pipeline

Predictable Revenue

Nadja Komnenic, head of business development at lemlist, explains step by step how to properly build relationships, lead with value and use combo prospecting to generate more pipeline. The post You’re not JUST an SDR: Step by step guide to fill in pipeline appeared first on Predictable Revenue.

5 Things You Always Wanted to Know About Automating Data Science, But Never Asked!

Speaker: Judah Phillips, Co-CEO and Co-Founder, Product & Growth at Squark

Automating the sophisticated, complex aspects of data science is now simple with the no-code platform Squark. Judah Phillips, the co-CEO & co-Founder of Squark answers the 5 Things You Always Wanted to Know About Automating Data Science, but Never Asked!

At Least 20% of Your New Customers Should Come from Referrals and Word of Mouth

SaaStr

Q: Dear SaaStr: What Percent of My Revenue Should Come from Referrals and Word of Mouth? Ultimately, almost all software companies end up getting 20-50% or so of their new customers from their existing customers once they hit scale. Sometimes even more. From referrals. From brand. From word-of-mouth.

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How to Structure Your Customer Success Team

Totango

What makes a sports team successful? Excellent athletes who work together on both offense and defense to win the game. A good pitcher alone won’t win a baseball game.

Building a RevOps structure to increase revenue and customer LTV

Predictable Revenue

Erol Toker and Rachel Haley explain why RevOps is important, how its evolution is reminiscent of the dot com boom, common mistakes leaders make when building out the RevOps function, and more!

5 Interesting Learnings From Avalara at $600,000,000 in ARR

SaaStr

Avalara is a leading public SaaS company we probably should all know more about. Avalara manages a big problem — tax and related compliance automation. Its roots are in SMEs sold directly, a market a lot of us attack as well.

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Google Voice Alternatives

The Daily Egg

Google Voice is a solid call service option if you’re strapped for resources and/or looking for basic VoIP services. Its app is extremely simple to navigate and you can personalize it to forward calls and keep spam away. It’s free for personal use but it charges if you get it for business use.

A Recruiter’s Guide To Hiring In 2021

With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle. To make the most of this disruption, you need to understand the economic drivers, develop a strong strategy for unearthing valuable talent, and use the latest tech tools to get the job done. Read this guide to get your recruiting practice ready to thrive in the new normal.

22 Sales Buzzwords You Love to Hate – and How to Use Them the Right Way

Sales Hacker

“We’re looking for a strategic rockstar sales rep who knows how to leverage and optimize our customers’ digital transformation to really move the needle!”. If that mess of words makes you say, wait, what? ” – you’re not alone. There are sales buzzwords that we love and some that we really hate.

How To Not Suck At Your Elevator Pitch

Predictable Revenue

Rajiv Nathan, Founder at Startup Hypeman, talks about his top strategies to nail sales pitches and make potential prospects' heads turn. The post How To Not Suck At Your Elevator Pitch appeared first on Predictable Revenue. Blog Outbound Sales Development Sales & Marketing Strategies

13 Tips to Being a Better Interviewer. Don’t Waste That Podcast or Event.

SaaStr

Secrets to a solid interview: 1/ Interview your heroes 2/ Do an hour of research 3/ Write out 5 great questions + 5 back-up questions 4/ Listen, and ask +1 follow-up question on the great responses 5/ Share questions ahead of time. Most will read them, some will add good ideas.

Best Creative Writing Courses Compared

The Daily Egg

Taking a creative writing course will help you to become a better writer. It will teach you how to tell a story, write descriptively, and produce publication-worthy work.

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2021 Dresner Advisory Services Business Intelligence Market Study

Every year Dresner reviews the state of the BI market as it stands today. This 12th annual report breaks down customer perceptions of BI and how well each vendor performs. See for yourself how all the major BI vendors stack up.

A Step-by-Step Guide to Forming a Marketing and Sales SLA That Works

Sales Hacker

Marketing and sales team alignment is the mythical holy grail for most companies. Good cooperation between these two can skyrocket your growth, while the opposite might turn out to be a dead-end for further scaling. The truth is that most companies fail to get it right.

5 Tips for Building a World-Class Customer Success Team

Totango

The COVID-19 pandemic created a new sense of urgency around protecting and nurturing customers by highlighting the fact that customers truly are the core of every business. And in this customer-centered economy, your customer success (CS) team is invaluable.

30+ Incredible New Speakers for 2021 SaaStr Annual

SaaStr

We’re gearing up for the first 100% outdoors, open-air SaaStr Annual Sep 27-29 and a lot is going on! Take a look at our latest speaker additions here: Martin Mickos, CEO, HackerOne, Inc. Zach Kitschke, CMO, Canva. Zeb Evans, Founder & CEO, ClickUp. Tom Clayton, CRO @ Bill.com.

Best Membership Plugins for WordPress Compared

The Daily Egg

A quality membership plugin for WordPress can help you to refine your site’s performance and monetize your site, but that plugin needs to be the right fit for your site to be effective.

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Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

Create a Request Process to Level Up Your RevOps Game

Sales Hacker

If you are on an ops team (RevOps, Sales Ops, Marketing Ops), you are no stranger to the incessant “buzz” of Slack or Gmail alerts. Your stakeholders need you right now. Salesforce broke, and they can’t move an opportunity to the next stage.

Pipedrive CRM: What it is, and how to integrate it with Baremetrics

Baremetrics

Pipedrive is a Customer Relationship Management (CRM) platform. CRMs help organizations manage interactions with current and potential customers, increase sales productivity, and improve conversion and retention rates.

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The Top 10 SaaStr Videos of the Week: ThoughtSpot, Chime, Plaid, Marqeta, Square and More!!

SaaStr

This last week was full of new SaaStr video content after the incredible digital SaaStr Money sessions with the CEOs and CXOs of Chime, Square, Adyen, Plaid, Marqeta and so much more! Catch up on those sessions here! Now on the Top 10 for the week! #1.

Best HVAC Software Compared

The Daily Egg

After thoroughly searching the internet for the best options available, we have concluded that Jobber has the best HVAC software for most people. Jobber has an effective CRM tool, an intuitive mobile app, and ample quoting features that most HVAC businesses will find extremely useful.

Insiders' Guide to Self-Service Analytics

Self-service analytics are vital for how your users interact and engage with your application. As you explore analytics solutions for your application, see why self-service analytics can prove critical to the adoption and stickiness of your application.

How to Be a Human at Work with Hannah Goldberg

Sales Hacker

In 20 years of working, Hannah Goldberg, Head of Sales – Major Accounts at Zoom, had one female leader who changed her awareness of what and how people can lead. From the first time Hannah met her, she shared how she integrated her work and her young child at the time.

Get Better PayPal Analytics with Baremetrics

Baremetrics

PayPal is a popular choice for online payment processing. The platform currently serves over 20 million active merchant accounts globally, and is a proven solution trusted by entrepreneurs for over twenty years.

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Catch Up on the Top Sessions from SaaStr Money 2021!!

SaaStr

That’s a wrap on SaaStr Money 2021 ! Here’s what you missed: Ringing the Bell on Competition with Chime’s CEO. Chris Britt, CEO @ Chime & Satya Patel, Partner @ Homebrew. Chime wasn’t the first digital bank, but it has become the largest one in the United States.

Best Email Marketing Courses Compared

The Daily Egg

An email marketing course can help you integrate the knowledge you learn into your business to promote growth and stability while helping to build a relationship with your customers.

Going to Market Smarter in the New Economy

In 2021, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. To succeed, you must change the way you conceive and build new products as a digital business. Download the report today to discover more!

PODCAST 170: Building a Company from the Ground Up with Zach Rego

Sales Hacker

This week on the Sales Hacker podcast, we speak with Zach Rego , VP of Sales & Marketing at Unstack. Building a company from the ground up comes with its set of challenges: calling hundreds of leads, setting up the website, and learning skills as you go.

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MRR Growth Rate vs. Net MRR Growth Rate

Baremetrics

As a SaaS or subscription-based company, you want to keep a watchful eye on your monthly recurring revenue and net MRR. These metrics are an indicator of the health of your organization and your growth potential.

Dear SaaStr: As a Co-founder, How Do You Know When It’s Time to Quit?

SaaStr

Q: As a co-founder of a startup, how do you know it’s time to quit? You don’t. Because 50% or more of the time, you’re not seeing things 100% clearly — because you are tried. And when you’re tired, you don’t always make the right decisions. Before you quit: Talk to 2–3 mentors you trust.