Tom Tunguz

OCTOBER 14, 2013

Paying for an Uber is a breeze. I step out of the car and go on my way. Behind the scenes, Uber has identified me, recorded my fare, added a gratuity, and sent me a digital receipt that I can easily forward to Expensify. That’s the way I want all my payments to be. Paying for Uber with a mobile phone is less work than using a credit card, which is the biggest competitor for share of wallet of in-person payments.

Merchant Services 114

Merchant Services Payment Methods Mobile Payments Payment Solutions 114

CloseSaaS

OCTOBER 18, 2013

Close is at today’s Sales Hacker Conference in San Francisco and we’ll be taking notes and sharing the best talks of the conference with you. List of all talks. What is this talk about? How to hire, treat and train your salespeople so that you get predictable, scalable revenue growth.

Sales Hiring 52

Sales Hiring Revenue Sales Startup 52

Tom Tunguz

OCTOBER 17, 2013

When I was a teenager I read a book called Barbarians at the Gate about KKR’s leveraged buyout of RJR Nabisco. Two journalists detail the dramatic struggle for power and control of the company between Henry Kravis of KKR and Nabisco’s CEO Ross Johnson. From that point, I was hooked on business history. In the valley, there’s a massive collection of verbal history that is passed around.

Business Model 100

Business Model Technology Startup Business 100

Tom Tunguz

OCTOBER 16, 2013

Freemium SaaS and free-to-play games have a lot in common. If you’ve ever harvested crops on Farmville or raised an army in Dragons of Atlantis, you’ve experienced an aspirational product. The same is true if you’ve signed up to use a freemium CRM, expense reporting tool or note taking app. Freemium SaaS businesses, like free-to-play gaming companies, seek to build a large funnel, extract data from the free users, and leverage that data to increase the conversion and retention of users into long

SaaS 100

SaaS Retention Acquisition Metrics 100

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Revenue

Tom Tunguz

OCTOBER 15, 2013

It’s an important question and one that arises most often as a SaaS startup scales. Churn, masked by growth, becomes a limiting factor of growth. How much should the business invest in managing churn? Our SaaS benchmarks from earlier this week tell us the average public SaaS company has a 3% monthly revenue churn or a 2 year lifetime and a sales efficiency of 0.8, which implies a 5 quarter pay back period on cost-of-sales and cost-to-serve.

Churn 100

Churn Startup Management Scale 100

CloseSaaS

OCTOBER 18, 2013

Close is at today’s Sales Hacker Conference in San Francisco and we’ll be taking notes and sharing the best talks of the conference with you. List of all talks.

Sales Hiring 52

Sales Hiring Sales 52

CloseSaaS

OCTOBER 18, 2013

Close is at today’s Sales Hacker Conference in San Francisco and we’ll be taking notes and sharing the best talks of the conference with you. List of all talks.

Sales 52

Sales B2B 52

CloseSaaS

OCTOBER 18, 2013

Close is at today’s Sales Hacker Conference in San Francisco and we’ll be taking notes and sharing the best talks of the conference with you. List of all talks.

Engagement 52

Engagement Sales B2B 52

CloseSaaS

OCTOBER 18, 2013

Close is at today’s Sales Hacker Conference in San Francisco and we’ll be taking notes and sharing the best talks of the conference with you. List of all talks.

Sales 52

Sales 52

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Payments

CloseSaaS

OCTOBER 18, 2013

Close is at today’s Sales Hacker Conference in San Francisco and we’ll be taking notes and sharing the best talks of the conference with you. List of all talks.

Development 52

Development Sales Business 52

CloseSaaS

OCTOBER 18, 2013

Close is at today’s Sales Hacker Conference in San Francisco and we’ll be taking notes and sharing the best talks of the conference with you. List of all talks.

Scale 52

Scale Scaling Sales Management 52

CloseSaaS

OCTOBER 15, 2013

Just deployed a small fix for the web browser version of Close.

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