ChurnZero

OCTOBER 30, 2020

What’s Next For Customer Success? Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. At BIG RYG, ChurnZero’s annual Customer Success conference, we hosted a panel discussion featuring CEOs of SaaS companies that are (re)defining the future of customer success, engagement, and experience.

Customer Success 93

Customer Success Technical Review Systems Review Compensation 93

BetterCloud

OCTOBER 27, 2020

Last week’s Insight Alert compared SaaSOps users and CASB users. And the week before that, we explored SaaS usage trends published in our 2020 State of SaaSOps report. In this third Insight Alert of the series, we explore what the State of SaaSOps survey data says about how enterprises have (or don’t have) full app visibility to discover all SaaS apps used throughout the organization.

Operational efficiency. 52

Operational efficiency. Enterprise compliance SaaS 52

The SaaS CFO

OCTOBER 26, 2020

You’ve bootstrapped your SaaS business to thousands or millions of dollars in revenue. You feel like you have more potential to grow, but you are limited by the cash in your bank account. You need capital, but where do you start? We are all familiar with the traditional path of equity financing, exchanging ownership in […]. The post How to Grow Your SaaS Business with Debt Financing appeared first on The SaaS CFO.

Finance 52

Finance Business SaaS Banking 52

SaaStr

OCTOBER 27, 2020

“To keep you honest, and help the entire company and team keep track of how you are really doing … build a simple, rolling, “L4M” (Last Four Months) model. It just takes minutes.”. The Power and Honesty in a L4M Model. Build One Now. | SaaStr [link]. — Jason BeKind Lemkin (@jasonlk) October 27, 2020. One thing I see most SaaS companies do a pretty poor job of until they have a great finance team is a go-forward model.

Finance 351

Finance Scaling SaaS Data 351

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Payments

The Daily Egg

OCTOBER 30, 2020

When it comes to business, reliable customer service builds fortunes. In fact, most businesses that offer above-average customer service, perform better than their competitors no matter their size. Using a call center service not only shows you respect your customers, but it also gives them a myriad of ways to connect with your business. And […].

Business 335

Business 335

Intercom, Inc.

OCTOBER 28, 2020

Today, we’re excited to unveil the newest message type in Intercom, Banners. The name suggests how simple this new message type really is – you can now create a message that occupies that prime real estate at the top or bottom of your website, on desktop or mobile, where it can capture the attention of visitors and customers with announcements , promotions, proactive support , you name it.

Engagement 239

Engagement Mobile Onboarding Communication 239

SaaStr

OCTOBER 27, 2020

Not sure if you need a VP or "just a manager"? The answer is almost always VP, after even $1m ARR. — Jason BeKind Lemkin (@jasonlk) October 27, 2020. Hiring too junior a resource to own product is almost always a huge mistake — 9 times out of 10. You can take a lot of “stretch” risk in sales. Sales breeds leadership. But what I’ve seen time and time again is “product managers” who haven’t actually owned anything.

Sales Hiring 274

Sales Hiring Management Leadership Engineering 274

The Daily Egg

OCTOBER 28, 2020

Document management software—or DMS software for short—is the modern way to organize your company’s digital files. These tools eliminate the need for storing paper documents in physical drawers and filing cabinets. They also make it easy for your entire team to collaborate and access files from any location. Think of DMS software as an electronic […].

Software Review 300

Software Review Software Management 300

Tom Tunguz

OCTOBER 28, 2020

An IT executive recently asked me this question. How many technologies can a company adopt at once, successfully? It’s a question I hadn’t paused to contemplate before that moment. And if you are a vendor, it’s not one that you think about very often either. But if you are a member of the IT team, it’s top of mind every day. There are two answers to this question.

Technology 260

Technology Education Onboarding Software 260

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Intercom, Inc.

OCTOBER 26, 2020

Our Chairman and Co-founder, Eoghan McCabe , sat down for a chat with Harry Stebbings on the Twenty Minute VC podcast to discuss his startup journey and the lessons he learned while building Intercom. In a wide-ranging conversation, Eoghan explored the complex nature of ambition, the role of self-doubt in creating our drive to succeed, and the crucial role of authenticity in leadership.

Leadership 211

Leadership Scale SMB Innovation 211

SaaStr

OCTOBER 26, 2020

If you’ve been around since the earlier days of the internet , a certain phrase may send shivers up your spine — “Roundtrip Revenue.” People went to jail at AOL for this , overstating revenue by as much as $1 billion that wasn’t really real. It was just matched against AOL purchases, making the revenues in essence nonexistent.

Revenue 267

Revenue SaaS Marketing Sales 267

The Daily Egg

OCTOBER 29, 2020

Adding new members to your team can feel like both a blessing and a curse. On one side of the coin, your business is growing and making enough money to justify hiring more people. And on the other side, more employees means more complex HR systems, additional administrative tasks, and higher risks. Thankfully, professional employer […]. The post Best PEO Companies appeared first on The Daily Egg.

Systems Review 276

Systems Review Business 276

Predictable Revenue

OCTOBER 29, 2020

Ari Levine has learned to approach everything from the position of the consumer. Even in B2B enterprises, that buyer is a person and we shouldn't forget that. Let's learn how to be more human in our outreach approach and create quality connections with our target audience. The post The Goldilocks Rule: Making Your First Sales Hire appeared first on Predictable Revenue.

Sales Hiring 165

Sales Hiring Sales B2B Enterprise 165

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Payments

Intercom, Inc.

OCTOBER 27, 2020

Kristen Swanson is the Customer Experience Chief of Staff at Slack , the channel-based messaging platform designed to “make work simpler, more pleasant, and more productive.”. This is the second in a recurring series of articles looking at how modern support leaders are navigating the support landscape as it continues to evolve. With customer expectations on the rise, we look to find out how support leaders are creating best-in-class experiences to meet those expectations, and what support teams

Scale 179

Scale Education Customer Support Banking 179

SaaStr

OCTOBER 29, 2020

So Zendesk has become the latest SaaS leader to cross $1B in ARR. Woah!! I remember back in the day when Salesforce thought Zendesk was just a cute little app they could clone and beat with Desk.com. Well, what happened there? Desk.com is long gone to the dustbin of history. And Zendesk crossed $1B in ARR, growing 24%. $1b ARR for Zendesk. PRETTY SOLID [link]. — Jason BeKind Lemkin (@jasonlk) October 29, 2020.

SMB 236

SMB Enterprise Retention Churn 236

Neil Patel

OCTOBER 29, 2020

According to Smart Insights , 45 percent of companies don’t have a clearly defined digital marketing strategy; 17 percent of companies have a digital marketing strategy in place, but it’s separate from their marketing plan. This means 62 percent of companies are unprepared. They don’t have the strategy, tactics, or tools they need to market their business well.

Underperforming Technical Team 145

Underperforming Technical Team Strategy Development Payment Methods 145

Andreessen Horowitz

OCTOBER 25, 2020

Aliens are among us. Well, the online multiplayer game Among Us is — a murder mystery set in space, where the group must figure out who the alien imposter is (a variation of party games like Werewolf or Mafia) — … The post 16 Minutes #44: Gaming Is Among Us appeared first on Andreessen Horowitz.

145

145

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Revenue

FastSpring

OCTOBER 27, 2020

As the demand for software grows for online shoppers, so does the expectation for a seamless direct to consumer (D2C) experience. D2C not only offers personalization and elevates the buyer experience for your customers, but also gives your business complete control over how you choose to position, market, and ultimately sell your products. It’s a win-win!

Software 131

Software Business Model Strategy Marketing 131

SaaStr

OCTOBER 28, 2020

Pre-Covid, I was walking on the streets of San Francisco and bumped into a terrific Unicorn CEO. A beloved CEO of a beloved startup. We caught up briefly, and I asked if there was any way I could help. He said, “I’m looking for a great VP of Marketing.” Oh goodness, I thought. It really never ends or gets easier. And it’s true … it probably doesn’t.

Sales Hiring 238

Sales Hiring Scale Management Scaling 238

Neil Patel

OCTOBER 27, 2020

Climbing a mountain takes months or years of hard work from training to actually hiking the mountain. If you want to build a website for your business, it’s no different. Most of the articles that I write on my blogs are catered towards intermediate to experienced marketers and those with a business website. But that’s not fair. Some of my readers are just preparing to take their first steps up the marketing mountain , some who only have their first domain name registrar confirmation.

Underperforming Technical Team 145

Underperforming Technical Team Social Media Marketplace as a Service Software Review 145

Andreessen Horowitz

OCTOBER 30, 2020

In our last deep-dive article on IPOs , we outlined how pricing works, how post-IPO activity is influenced by the four types of stock market investors, why the price of a marginal share is not that of a block trade, … The post In Defense of the IPO and How to Improve It, Part 2: Peeking Behind the Pop appeared first on Andreessen Horowitz.

Pricing 136

Pricing Marketing 136

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

Pricing

Sales Hacker

OCTOBER 30, 2020

You’re on top of the world. The orders are pouring in. And with every sale, customers aren’t just buying your product or service, they were buying YOU. It feels great… at least until it doesn’t. Because a month or two later, things dry up. If they were buying YOU in the good times, what does it mean when they aren’t buying in the bad times? It’s the feast or famine trap.

Outsourcing Services 121

Outsourcing Services Sales Underperforming Technical Team Outsourced Development 121

SaaStr

OCTOBER 28, 2020

Emilia D’Anzica. CCO | Growth Molecules. Follow Follow. The Guide to Building Your Customer Renewal Playbook. Thursday – November 12th, 2020 | 8:00 am PST. As a kick-off to SaaStr Scale (upcoming on Dec 8-9 ), we’re hosting an interactive webinar with a SaaS expert as a sneak peek of what’s to come. Sign up today for access to this session and we’ll automatically register you for a free pass to SaaStr Scale!

Scaling 194

Scaling Consulting Customer Success SaaS 194

Neil Patel

OCTOBER 25, 2020

If you are looking to scale up your marketing, you will need talented people that can take charge of and execute your strategy. But should you build your own in-house marketing team or hire an agency partner? There are compelling reasons for both, and it mostly depends on your situation. Read on to find out which decision is better for you. The Benefits of Working With a Digital Marketing Agency.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

Andreessen Horowitz

OCTOBER 30, 2020

Breaks on a bus, brakes on a car. Breaks to make you a superstar. Breaks to win and breaks to lose. But these here breaks will rock your shoes. And these are the breaks. —Kurtis Blow, “The Breaks”. About a … The post Announcing TxO’s First Cohort: Cohort Alpha appeared first on Andreessen Horowitz.

128

128

Advertiser: Data Robot

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Generative AI

Nimble - Sales

OCTOBER 30, 2020

At the end of the day, successful businesses are successful because they make their clients’ lives better. This is obviously something that can be accomplished in a variety of ways with a variety of tools, according to the business model of the company, but perhaps among the most readily available and technologically friendly way to […]. The post How to Use Your CRM to Cultivate And Increase Your Brand’s Value appeared first on Nimble Blog.

Business Model 120

Business Model Technology Business 120

SaaStr

OCTOBER 28, 2020

I was recently catching up with one of the top VCs of all time on what was new. He said the biggest change in venture capital wasn’t investing over Zoom, or Cloud multiples, or even the pace of investing today. No, the biggest change in Venture Capital in 2020-2021 is what he called “The Postmates Effect” That Postmates was arguably #3 to Doordash and UberEats, and still was worth billions.

Venture Capital 204

Venture Capital Cloud Investment Software 204

Neil Patel

OCTOBER 27, 2020

You’ve started a business, brand, or website, and it’s time for you to start distributing content. Congratulations. What you might not be thinking about is how to find a font that represents your brand. Sure, you know you’ll need to learn certain skills like how to write a blog. But fonts might not be high on your to-do list — and they should be.

Branding 144

Branding Scale Mobile Systems Review 144