Sat.Oct 24, 2020 - Fri.Oct 30, 2020

Customer Success is Changing: Top SaaS CEOs Reveal What’s Ahead


What’s Next For Customer Success? Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success.

Insight Alert 3: Why It’s Essential to Have Full App Visibility


Last week’s Insight Alert compared SaaSOps users and CASB users. And the week before that, we explored SaaS usage trends published in our 2020 State of SaaSOps report.

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How to Grow Your SaaS Business with Debt Financing

The SaaS CFO

You’ve bootstrapped your SaaS business to thousands or millions of dollars in revenue. You feel like you have more potential to grow, but you are limited by the cash in your bank account. You need capital, but where do you start?

The Power and Honesty in a L4M Model. Build One Now.


“To keep you honest, and help the entire company and team keep track of how you are really doing … build a simple, rolling, “L4M” (Last Four Months) model. It just takes minutes.”. The Power and Honesty in a L4M Model. Build One Now. SaaStr [link].

The Complete Guide to SaaS Revenue Modeling

In today’s climate, it’s more important than ever for SaaS companies to build rock-solid financial models on which they can operate and make key business decisions. The teams at SaaSOptics and Burkland have teamed up to create a comprehensive guide to the most difficult aspect of financial modeling: revenue forecasting.

Best Call Center Services

The Daily Egg

When it comes to business, reliable customer service builds fortunes. In fact, most businesses that offer above-average customer service, perform better than their competitors no matter their size.

More Trending

16 Minutes #44: Gaming Is Among Us

Andreessen Horowitz

Aliens are among us.


5 Interesting Learnings from Zendesk. As It Crosses $1B in ARR.


So Zendesk has become the latest SaaS leader to cross $1B in ARR. Woah!! I remember back in the day when Salesforce thought Zendesk was just a cute little app they could clone and beat with Well, what happened there? is long gone to the dustbin of history.

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Best Document Management Software

The Daily Egg

Document management software—or DMS software for short—is the modern way to organize your company’s digital files. These tools eliminate the need for storing paper documents in physical drawers and filing cabinets.

How to Escape the Sales “Feast or Famine” Trap

Sales Hacker

You’re on top of the world. The orders are pouring in. And with every sale, customers aren’t just buying your product or service, they were buying YOU. It feels great… at least until it doesn’t. Because a month or two later, things dry up.

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Are Your Embedded Analytics DevOps-Friendly?

Does your analytics solution work with your current tech stack and DevOps practices? If not, any update to the analytics could increase deployment complexity and become difficult to maintain. Learn the 5 elements of a DevOps-friendly embedded analytics solution.

Announcing TxO’s First Cohort: Cohort Alpha

Andreessen Horowitz

Breaks on a bus, brakes on a car. Breaks to make you a superstar. Breaks to win and breaks to lose. But these here breaks will rock your shoes. And these are the breaks. Kurtis Blow, “The Breaks”.


Your Marketing Site Really Should Be Even Better Than Your Product


Your marketing site has to be: Clearer Simpler More Obvious More Up-to-date Better designed Easier to contact Faster Slicker Better Informing. Than your actual product. Yet, it's almost always not. — Jason BeKind Lemkin (@jasonlk) October 25, 2020.

Best PEO Companies

The Daily Egg

Adding new members to your team can feel like both a blessing and a curse. On one side of the coin, your business is growing and making enough money to justify hiring more people. And on the other side, more employees means more complex HR systems, additional administrative tasks, and higher risks. Thankfully, professional employer […]. The post Best PEO Companies appeared first on The Daily Egg. Reviews

16 Female Sales Leaders Share Their Best Advice for Women in Sales

Sales Hacker

“What I’ve been astonished to discover […] is how often women tend to downplay their experience and expertise. Ladies, your experience and perspective IS unique, and you have a SUPERPOWER to share with the world! Don’t be afraid to put yourself out there.”. – Barbara Giamanco.

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The Five-Finger Approach to Onboarding

As a group who provides the software tools necessary to manage the contracts to cash process, Aysling onboards users and projects daily, and has learned some important tips if you want to be successful when onboarding new clients and/or projects.

Anthony Albanese: From the NYSE to Crypto

Andreessen Horowitz

One of our firm’s cultural values is that we take a long view of relationships.

As Soon As You Have Your First Real Management Team — It’s Time to Add Redundancy


Pre-Covid, I was walking on the streets of San Francisco and bumped into a terrific Unicorn CEO. A beloved CEO of a beloved startup. We caught up briefly, and I asked if there was any way I could help. He said, “I’m looking for a great VP of Marketing.” ” Oh goodness, I thought. It really never ends or gets easier. And it’s true … it probably doesn’t. Hopefully, you’ll have one or two great VPs that do stay forever, and go the distance.

Build a Website: 6 Steps From 0 to Launch

Neil Patel

Climbing a mountain takes months or years of hard work from training to actually hiking the mountain. If you want to build a website for your business, it’s no different.

Hunting Whales? How to Multithread into Enterprise Deals

Sales Hacker

The post Hunting Whales? How to Multithread into Enterprise Deals appeared first on Sales Hacker. Account Executives Marquee Outreach Partner Training & Events

Digital Trends Report 2020

As part of our goal to continue helping our community during these times, we wanted to share with you this critical data on the state of digital products across industries and provide context on how businesses are responding to the changing winds.

a16z Podcast: Textiles as Tech, Science, Math, Culture… or Civilization

Andreessen Horowitz

“The most profound technologies are those that disappear. They weave themselves into the fabric of everyday life until they’re indistinguishable from it.”

How do you decide between hiring a VP or Director/Manager of Product?


Not sure if you need a VP or "just a manager"? The answer is almost always VP, after even $1m ARR. — Jason BeKind Lemkin (@jasonlk) October 27, 2020. Hiring too junior a resource to own product is almost always a huge mistake — 9 times out of 10.

How to Use AI SEO to Improve Your Website

Neil Patel

The internet has become the go-to source for everything from trivia about celebrities to fixing our kitchen sinks. But AI SEO may be changing the way marketers help their sites rank high on search engine results pages (SERPs).

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You’ve Made the Call – Now What? How to Handle Tough Objections

Sales Hacker

Ever hit the panic button when a prospect gives you an objection during a cold call? The post You’ve Made the Call – Now What? How to Handle Tough Objections appeared first on Sales Hacker. Account Executives Sales Development Training & Events

5 Things a Data Scientist Can Do to Stay Current

DataRobot together with Snowflake – a leading cloud data platform provider — is helping data scientists stay current with the latest technology and data science best practices so that they can excel in an increasingly AI-driven workplace. Five Things a Data Scientist Can Do to Stay Current offers data scientists guidance for thriving in AI-driven enterprises.

In Defense of the IPO and How to Improve It, Part 2: Peeking Behind the Pop

Andreessen Horowitz

In our last deep-dive article on IPOs , we outlined how pricing works, how post-IPO activity is influenced by the four types of stock market investors, why the price of a marginal share is not that of a block trade, … The post In Defense of the IPO and How to Improve It, Part 2: Peeking Behind the Pop appeared first on Andreessen Horowitz.

Venture Capital in 2020/2021 and “The Postmates Effect”. I.e., It’s OK to Be #2 or #3 Now.


I was recently catching up with one of the top VCs of all time on what was new. He said the biggest change in venture capital wasn’t investing over Zoom, or Cloud multiples, or even the pace of investing today. No, the biggest change in Venture Capital in 2020-2021 is what he called “The Postmates Effect” That Postmates was arguably #3 to Doordash and UberEats, and still was worth billions.

How to Develop a Winning Digital Marketing Strategy in 4 Easy Steps

Neil Patel

According to Smart Insights , 45 percent of companies don’t have a clearly defined digital marketing strategy; 17 percent of companies have a digital marketing strategy in place, but it’s separate from their marketing plan. This means 62 percent of companies are unprepared.

How to Use a 10-K Report to Find Gold and Make More Sales

Sales Hacker

If you’ve yet to add the 10-K to your sales arsenal, you’re missing out. A 10-K is a document filed annually by public companies that outlines their financial performance. This report is more detailed than an annual report and is required by the U.S. Securities and Exchange Commission (SEC).

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Testing at Every Stage of Development

Up to 80% of new products fail. The reality is harsh and the reasons why are endless. Perhaps the new product couldn’t oust a customer favorite. Maybe it looked great but was too hard to use. Or, despite being a superior product, the go-to-market strategy failed. There’s always a risk when building a new product, but you can hedge your bets by understanding exactly what your customers' expectations truly are at every step of the development process.

Bio Eats World: It’s Time to Build in Healthcare—COVID 19, Innovation, and What Comes Next

Andreessen Horowitz

In this episode of Bio Eats World, a16z founder and internet pioneer Marc Andreessen and general partner Jorge Conde zoom out to discuss the large scale societal effects of the current pandemic on society, healthcare, biotech, and innovation.

SaaStr Scale Sneak Peek


Emilia D’Anzica. CCO | Growth Molecules. Follow Follow. The Guide to Building Your Customer Renewal Playbook. Thursday – November 12th, 2020 | 8:00 am PST.

Q&A with Zuora Chief Diversity Officer Valerie Jackson


Here at Zuora we believe that subscriptions and subscription platforms have the power to provide easier and more equitable access […]. The post Q&A with Zuora Chief Diversity Officer Valerie Jackson appeared first on Zuora. Life at Zuora Uncategorized