Chaotic Flow

JUNE 17, 2014

The SaaS community has gained a solid understanding of SaaS financial metrics, as well as many of the operational principles required to achieve them. However, there has always been an obvious gap between what happens on the top line and what happens on the ground. This is about to change! The SaaS industry is maturing beyond simple, historical SaaS financial measures toward sophisticated operational measures in the form of new SaaS customer success metrics and predictive analytics.

Metrics 138

Metrics SaaS Business Customer Success 138

Tom Tunguz

JUNE 16, 2014

Recently I met a startup founder who explained a technique for building his product roadmap in a novel way. “We research what our users are doing three minutes before they start using our product and the three minutes after.” I like the idea because it is a simple and ingenious mechanism for brainstorming product ideas, and this type of product development exploration evokes empathy from a product team, which is a the first step of the Stanford d.School and IDEO’s Design Thinki

Startup 100

Startup Retention Development Engagement 100

CloseSaaS

JUNE 19, 2014

Close has always supported leads that represented only a contact/person—that is, leads that did not contain a company name. Previously you could create leads like this only from CSV imports or if you manually removed the company name from an existing lead.

52

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Tom Tunguz

JUNE 15, 2014

Since it was first written in 1982, the Simple Mail Transfer Protocol , the mechanism for sending emails, has remained largely remained unchanged. Today SMTP delivers 70 trillion emails to 5B inboxes each year. Overwhelmed by tens of thousands of emails, most of us can sympathize with Nick Bilton, who said: There is no escape: Email is probably most invasive form of communication yet devised.

Machine Learning 100

Machine Learning Artificial Intelligence Trends Mobile 100

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

CloseSaaS

JUNE 20, 2014

Here's a post we originally published back in 2012 on our ElasticSales blog. We're republishing it because many people are still asking us how we got into YC.

Interviewing 52

Interviewing Startup Sales 52