Sat.Jun 13, 2020 - Fri.Jun 19, 2020

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The Kindle and the Fire

Casey Accidental

Entrepreneurs ask me about how to grow all the time. They ask about SEO, about virality, and about increasing conversion, about onboarding. They ask about hiring local teams, building up new functions, and hiring executives. What almost all of them miss is that all of this is context specific on what stage of company they are in. There are two types of growth strategies: non-scalable strategies to get to scale and scalable strategies.

Scale 92
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As Long As You Are Growing 60% Or More — Your Competition Can’t Really Hurt You

SaaStr

(Note; an update of a classic SaaStr post, with 2020+ learnings.). A little while ago, I Zoomed with a good friend running a SaaS company doing about $4 million in ARR. A really good SaaS company. And he was beside himself. First, he was just plain exhausted. He was in that zone from $1 to $10m in ARR when it all just gets so hard. Too much to do with too few people.

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The key to fierce customer loyalty? Your support team.

Intercom, Inc.

For nearly a century, companies held to the same principles for driving growth: deliver value to stakeholders and employees first, then to customers. Over the last 10 years, this thinking has come undone. Crowded markets mean companies can no longer assume they are the only, or best, choice. The rise of the subscription model challenges businesses to place equal emphasis on conversion and retention , or risk spending themselves into oblivion.

Scale 237
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7 Steps to Maximise the ROI of SaaS Marketing Emails

Cobloom

Emails are one of the most powerful tools in any SaaS marketing arsenal. They offer a way to get your content, brand and product directly into the hands of engaged, relevant people. If you're prepared to monitor, analyse and refine your email campaigns, they have the potential to be one of the most cost-effective marketing tactics going. To help you get the most out of your email marketing, I'm looking at 7 key steps to maximising the ROI of your SaaS marketing emails.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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SaaS Office Hours Go to Market Survey Edition & Which Metric Should Your SDR/BDR Team Use?

Tom Tunguz

On June 24 at 10am Pacific, SaaS Office Hours will hosting be a virtual session. This time, we will be reviewing some of the insights from Redpoint’s 2020 Go To Market Survey. Nick Giometti and I have been working to prepare the survey results over many weeks. Last week, we published highlights at Saastock. If you’d like to register to attend and submit questions, please fill out the registration here by June 19.

Metrics 222

More Trending

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4 Things Your Competitors are Doing to Emerge from the Downturn Stronger Than Before

OpenView Labs

COVID-19 is reshaping the market like we’ve never seen before. As the pandemic wears on, leaders must determine which way the wind is blowing and set a course for solid ground. Everyone needs to find their own way. Your customers, more than anything else, are your compass as you navigate these choppy waters. The best companies are tweaking sales systems, adjusting their go-to-market strategy and rediscovering customers’ needs as they evolve.

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Scaling Customer Retention through Customer Success Automation

Valuize Consulting

Customer success leaders are facing retention revenue losses due to the current global economic downturn. You must focus on maximizing the scalability and efficiency of your customer success organization through customer success automation to maintain strong retention rates during these uncertain times. You need to introduce automation into your customer success strategy to meet the [.].

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How to focus on building an effective revenue enablement function with Maggie Callahan

Predictable Revenue

Deep dive in how to set up a revenue enablement function – and how to prioritize and execute on revenue enablement’s many important tasks. The post How to focus on building an effective revenue enablement function with Maggie Callahan appeared first on Predictable Revenue.

Revenue 191
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How Should You Structure Sales Teams for Optimal Performance?

Tom Tunguz

This post is part of a series leading up to SaaS Office GTM Edition on June 24 in which we’re reviewing the results of the 2020 Redpoint GTM survey. Today, we’re answering the question: how should you structure your sales teams for maximum performance? First, let’s introduce a concept called span of control. A span of control of 7 means, on average, each manager has seven people reporting to her.

Scale 241
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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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77% of You Aren’t Going Back to A Traditional Office. What That Means.

SaaStr

The pace of change recently has been breathtaking. Just a few weeks ago, Stewart Butterfield, CEO of Slack, was kind enough to join us at SaaStr Summit: Bridging the Gap. He said Slack wouldn’t be going back to the office until September. Now, just a few weeks later? Slack is going work-from-home forever. Along with Twitter and Square and Shopify.

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Best Time Tracking Software

The Daily Egg

If you’re looking for the best time tracking software, look to Time Doctor. Time tracking software is a must have for any business. It doesn’t matter if you’re a freelancer looking to track hours for clients, or if you’re a Fortune 500 company looking into employee productivity. Time tracking software lets you dive deep into […]. The post Best Time Tracking Software appeared first on The Daily Egg.

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Introducing Scale – expert advice on driving business growth through customer relationships

Intercom, Inc.

Today we’re excited to bring you Scale , a place where we explore how industry leaders are propelling their companies forward – by keeping their customers front and center. Too often, when we think about growing our businesses, we focus on the mechanics of growth. How can we drive down our CAC and drive up our LTV? What’s the CTR on our latest customer engagement campaign?

Scale 213
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How Predictive is SDR/BDR Quota Attainment of AE Quota Attainment?

Tom Tunguz

Leading up to the SaaS Office Hours GTM Edition, every day until then, we are reviewing key insights from the Redpoint GTM survey. Yesterday’s post revealed the most common metric for measuring SDRs and BDRs, and the impact on AE quota attainment. If you’d like to attend the office hours session on these analyses, please register by June 19 here.

Finance 228
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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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5 Simple Tips to Quickly Improve Sales Performance

SaaStr

Q: What are the best 5 points to improve poor sales performance? Here are my 5 simplest ideas to quickly improve sales performance. They don’t solve bigger problems, but they usually work — and work quickly. Concentrate leads in those who can close. If you have a rep or two that just can’t close, that doesn’t work in the early days. Leads are too precious.

Scale 254
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Best VPN Services

The Daily Egg

Maybe you’re working from home now and need more security. Maybe you’re traveling abroad and need to access blocked websites. Maybe you just want the peace of mind of a private network. You need a VPN service. A good VPN makes sure that your privacy online is protected, while giving you access to websites and […]. The post Best VPN Services appeared first on The Daily Egg.

Travel 331
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Return to the workplace strategy: How to still hit your 2020 sales plans

Predictable Revenue

It’s uncertain how long it will really take to get back into the workplace at this stage, the truth is that we have another disruption to face on the horizon. Sales leaders will need to ask themselves how they’re going to approach the return to the office in a way that’s safe and efficient. The post Return to the workplace strategy: How to still hit your 2020 sales plans appeared first on Predictable Revenue.

Strategy 191
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How to Transform Your Board Meeting with Written Narratives

Tom Tunguz

Written materials transform board meetings. With most of us working remotely, many startups have thrown out Google slides and replaced them with Google sheets. It’s a fundamental change, and one I hope persists after work returns to the new normal. Amazon is famous for its narrative process and contempt of slides. The email in which Bezos banishes decks reads: “The reason writing a good 4 page memo is harder than ‘writing’ a 20 page PowerPoint is because the narrative str

Finance 196
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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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10+ Simple Tips To Help Any Account Executive Close More

SaaStr

Q: How can I boost my sales if I am in B2B sales? My top tips for AEs: Grab your CEO and bring her into bigger deals. Ask your CEO to join you on a few sales calls a month. Deals will close at a higher rate if the CEO joins. Customers love to talk to the CEO. Even the CEO of a 4 person startup. Slow it down and hyper-personalize your emails and communication.

B2B 242
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Kathryn Finney on intersectionality and using your privilege for good

Intercom, Inc.

Kathryn Finney is an Author, Futurist, and Entrepreneur. Over the course of a 30 year career her work has won her accolades from across the business world and beyond. She may even be our first guest who has been honoured with their own day, with the Borough of Manhattan celebrating “Kathryn Finney Appreciation Day.” Our chat covers her incredible career, her passion for supporting and investing in others, the nature of intersectionality and some really sound advice for how we all can start

Travel 170
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a16z Podcast: World’s Largest Supercomputer v. Biology’s Toughest Problems

Andreessen Horowitz

Proteins are molecular machines that must first assemble themselves to function. But how does a protein, which is produced as a linear string of amino acids, assume the complex three-dimensional structure needed to carry out its job? That’s where Folding … The post a16z Podcast: World’s Largest Supercomputer v. Biology’s Toughest Problems appeared first on Andreessen Horowitz.

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3 Things You Can Improve With Sales Automation Workflows

Sales Hacker

64% of a salesperson’s time is spent on non-selling tasks on average. That’s a lot of time doing simple, repetitive tasks that don’t result in revenue. If you want to maximize productivity in your sales team and want them to spend more time selling and closing deals , then you can’t ignore sales automation and workflow setups. We’ll show you how to create automated workflows to jack up your sales pipeline and easily go from leads to deals.

Scale 114
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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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Free Trials Done Right Work. But Here Are 5 Times They Don’t.

SaaStr

Q: Is free trialing still an effective way to get customers in your B2B SaaS these days? Free Trials are Great. And really, it would be great if every app had one today. It’s 2020! But they don’t always work. It depends. We aren’t all Zoom. 5 Interesting Learnings From Zoom. As It IPOs. Downsides to Free Trials: The Free Trial Has To Work — and Be Great.

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Announcing Intercom’s new CEO

Intercom, Inc.

Today I’m delighted to share that from July 1, after nearly 10 years as CEO, I’m moving into the role of Chairman of Intercom, and am thrilled to announce that Karen Peacock, our COO, will become our new CEO! Here are the emails we sent to the company this morning. Eoghan’s email. Friends, Thanks so much for your time at All Hands. Here’s a summary of what was shared.

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a16z Podcast: Real Estate in a Pandemic: Renters and Landlords (Part 2)

Andreessen Horowitz

This episode is the second in a two-part series that examines the pandemic’s impact on real estate. Part 1 focused on prospective home buyers, sellers, and existing homeowners. This episode, Part 2, addresses renters and landlords. The conversation with host … The post a16z Podcast: Real Estate in a Pandemic: Renters and Landlords (Part 2) appeared first on Andreessen Horowitz.

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PODCAST 114: Human Cognitive Bias and Why You Can’t Trust Your Impulses with Dr. Gleb Tsipursky

Sales Hacker

This week on the Sales Hacker podcast, we speak with Dr. Gleb Tsipursky , an internationally recognized thought leader known as the disaster avoidance. Dr. Gleb is on a mission to protect leaders from dangerous judgment errors known as cognitive biases by developing the most effective decision making strategies. His cutting edge thought leadership has been featured in over 550 articles and 450 interviews in the likes of Fast Company, CBS News, and Time.

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10 Red Flags in Integrated Payment Partnerships: Moving Towards a Mutual Benefit

Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

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SaaStr Crosses 57,000,000 Views on Quora. Here’s What Everyone’s Reading.

SaaStr

So SaaStr crossed 57,000,000 views on Quora. What’s on everyone’s mind? What are we most thinking about? Here are the Top 10 Most Popular Answers of the past 12 months: #1: “I’m tired of running my (very) successful (VC funded) startup after 5+ years. What should I do? “ A classic we’ve written about on Quora and on SaaStr.com.

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New Feature: MRR that Entered/Left Segment

Chart Mogul

We have added a new feature to our "MRR by Plan" report, which makes it clearer how many customers have entered and left the segment during a specific period. When I read Don Norman’s book “ The Design of Everyday Things “, one of the key takeaways for me was the importance of taking into account the difference between how a tool has been designed to work and how a user thinks it works.

Data 98
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a16z Podcast: Real Estate in a Pandemic: Homeowners and Buyers (Part 1)

Andreessen Horowitz

This episode is the first in a two-part series that examines the pandemic’s impact on real estate. Part 1 focuses on prospective home buyers, sellers, and existing homeowners. Part 2 (streaming on 6/17) addresses renters and landlords. How has social … The post a16z Podcast: Real Estate in a Pandemic: Homeowners and Buyers (Part 1) appeared first on Andreessen Horowitz.

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