Sat.May 05, 2018 - Fri.May 11, 2018

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From hi to buy: 6 live chat etiquette tips for sales teams

Intercom, Inc.

Adding live chat to your funnel is a great way of generating more sales and targeting specific leads in a more effective way, ensuring the best experience possible for all involved. When it comes to conversing with leads over live chat, it is a very different experience compared to talking in person or even on the phone. No wonder many reps are daunted by the thought of putting live chat on their website.

Sales 196
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A Crypto-Trading Uber Driver and a Billionaire's Spat over Candy - On The Importance of Sticking to Your Strategy

Tom Tunguz

At Redpoint’s annual investor meeting earlier this year, I quipped, “The day-trading taxi drivers of the dotcom era have been replaced by crypto-trading Uber drivers.” But over the weekend, a grizzled Uber driver with a mane of grey hair and wind-and-sunburnt cheeks asked me about crypto. “Can you explain to me why public key/private key technology is important on the Blockchain?

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Why founders need hobbies

Baremetrics

As founders, a lot of our identities get wrapped up in our companies. Certainly within our industries, but even to family and friends it’s how people know us. And over time, we sort of become our companies. Most founders or CEOs are the “face” of their businesses and eventually they’re inseparable. Maybe that’s fine in the short run if you’re trying to go hard for 2-3 years then bank on some big exit, but if you’re in the business of businessing (i.e. an entrepreneur), you just can’t do that lon

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What is Monthly Recurring Revenue?

The SaaS CFO

What is Monthly Recurring Revenue in SaaS? There is no shortage of terms and acronyms in SaaS, and monthly recurring revenue (MRR) is one of them. SaaS revenue terms can be quite confusing, especially around revenue. Is it MRR, ARR, ARPA, or bookings? In this post, I’ll define monthly recurring revenue and how you calculate […]. The post What is Monthly Recurring Revenue?

Revenue 72
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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When messaging becomes more than just chat: which apps should I use?

Intercom, Inc.

With our redesigned Messenger , businesses can do so much more than chat. The next generation of messengers will be built to help businesses accelerate growth by actually helping teams do work, like process payments or schedule meetings. From what was once an interface solely designed for conversation, the Messenger becomes a front desk for your website or app— surfacing a collection of apps that drive outcomes.

More Trending

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GDPR and Beyond | How Data Privacy is Reshaping the Digital Economy

FastSpring

The impending General Data Protection Regulation (GDPR) deadline is a hot topic on everyone’s mind these days. However, these regulations are a small step forward in the data privacy movement.

Data 61
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6 fundamental questions for improving customer feedback

Chart Mogul

Putting customer feedback to work in your business means having well-defined frameworks for capturing, cataloging and analyzing input from your users. Effectively handling customer feedback is a vital ingredient in reducing churn for subscription businesses. For a growing startup, customer feedback exists in so many different forms, it can often be hard to nail down: A passing comment from a customer at a conference.

Scale 65
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How to Beat Elon Musk & Bill Gates: 3 Steps to Master LinkedIn, Video, and Email for Cold Outreach

Sales Hacker

The post How to Beat Elon Musk & Bill Gates: 3 Steps to Master LinkedIn, Video, and Email for Cold Outreach appeared first on Sales Hacker.

Sales 71
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Business development vs sales: What’s the difference and which should you hire first?

CloseSaaS

What’s the difference between business development and sales? Many founders we talk to believe the terms are interchangeable—simply two different ways to describe the same function… right? Not quite. Today, we’re talking business development vs sales.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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5 Reasons You Can’t Miss Altitude 2018

BetterCloud

It’s that time of year again! Our annual customer summit, Altitude, will be held October 2-4 in Denver, Colorado this year. Altitude isn’t like most IT conferences. We purposely keep it small — attendance is capped at 125 people — so that it stays intimate and personal. Attendees will explore the increased impact IT has on organizations, collaborate on technical strategies, and define today’s best practices.

Cloud 40
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Improving customer feedback in SaaS with Canny

Chart Mogul

In this episode of SaaS Open Mic: How can businesses be better at gathering, analyzing and learning from customer feedback? I spoke to the founders of SaaS startup Canny who are building a business to do exactly that. “When you’re a team of two, you have to really be critical about what you decide to prioritize. It creates a lot more responsibility and you have to support such a feature further down the line.” We all know that SaaS companies should be collecting customer feedba

SaaS 40
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Missing Your Quota? These 3 Sales Process Tips Will Make You Unstoppable

Sales Hacker

Being a good salesperson , or good at selling, is difficult to quantify. More of an art than a science, sales plays a critical role in almost all businesses. Yet, businesses rarely use best practices or proven sales process tips to increase success rates. That’s why every year Pipedrive analyses anonymized metadata from 70,000 SMEs and hundreds of thousands of salespeople around the world.

Sales 55
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Why great salespeople make terrible managers

CloseSaaS

How do you find a great sales leader? In most organizations, it goes something like this: A rep hustles, grinds, and outperforms. Leadership takes notice, and thinks, “how can we spread their magic to the rest of the team?” So they make them a sales manager.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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Andrew Chen on finding the “fresh powder” in growth

Intercom, Inc.

What do Dropbox, Uber, AngelList, Front, Gusto and Boba Guys have in common? All have benefited from the sage advice of growth expert and Andreessen Horowitz general partner Andrew Chen. Andrew’s been an angel investor and advisor for a slew of name-brand startups; however, he’s most widely known for his invaluable essays on growth. He’s written more than 650 of them over the past decade and has been featured and quoted in The New York Times, Fortune, Wired and Wall Street Journal.

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?? SaaS Roundup #118: 5 ways not to start a sales call

Chart Mogul

Also: Bookings vs. billings in SaaS, Pipedrive CEO Timo Rein on making it big in the US all the way from Estonia In SaaS Roundup, we comb through the noise to find you only the best SaaS-flavored reads of the week — just our top three. You can also receive SaaS Roundup in your email inbox every Friday — just drop your email here and you’ll receive the next issue.

Scale 40
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The One Proven Strategy to Move Your Sales Team Performance Bell Curve

Sales Hacker

As a sales manager, your success is determined by the success of your reps. But, unfortunately, a lot of reps out there are barely hitting quota. In fact, the majority of today’s sales teams consist of average performers. This drastically affects your over sales team performance bell curve. So, how do you send your reps in middle-of-the-pack straight to the top?

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How to to generate higher volumes of qualified leads with Alex Berman of Experiment 27 and Ryan Robinson

CloseSaaS

Here's the recording of today's webinar on how to generate a higher volume of well-qualified leads with Experiment 27's Alex Berman and your truly from Close.

B2B 52
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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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Bizops: when you’ll need it and why, eventually, you won’t

Intercom, Inc.

Business Operations (Bizops for short) has inexorably become a thing at certain kinds of companies. Some of you might come into regular contact with a Bizops team, others might have merely a vague awareness of Bizops, and still others might not have heard of Bizops at all. Regardless of which bucket you fall in, I suspect you don’t have the foggiest idea exactly what Bizops is or why it exists (unless you’re part of a Bizops team).

Scale 182
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Blind Spots in Dropbox: 5 Things You Didn’t Know Your End Users & Admins Could Do

BetterCloud

Without a doubt, Dropbox has changed the way people work. It boasts multiple business benefits , like better employee productivity and more efficient collaboration, just to name a few. And the momentum is growing: As one of this year’s most highly anticipated stock market debuts, Dropbox made a splash with a smash-hit IPO in March. At the opening price, the tech darling had a market value of more than $11 billion.

Cloud 40
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How To Generate $1M in Pipeline Without Spending More On Advertising or Hiring

Sales Hacker

The post How To Generate $1M in Pipeline Without Spending More On Advertising or Hiring appeared first on Sales Hacker.

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Dear developers, why do you still hate marketers?

Claudiu Murariu

I might be an analyst now, but I wasn’t always one. I started my career as a digital marketer, so I know the ins and outs of this job, the heartaches and the pain. This week I got talking to a fellow marketer and, to my surprise, I realized that the developers’ misconceptions about what marketing people do are still very much alive. I thought that by now people would have understood that developers can’t earn a living without the marketing team and the other way around.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Sales Enablement Best Practices

Sales Enablement, SaaS and Growth

One of the exciting aspects of working in an emerging area like sales enablement is that, today, nobody knows or indeed, has all the right answers. In many respects we’re “building the plane while flying it”, as we collectively figure out what good looks like. There’s no defined sales enablement best practices. As a result there’s a refreshingly high level of collaboration, modesty and openness among industry colleagues - in my experience fellow sales enablement professionals are generous with t

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Storytelling Success: Why Some Reps Are Dynamite and Some Aren’t

Sales Hacker

We have spent the last two blogs ( A New Framework to Level Up Your Meeting Opening and 4 Ways to Ask Better Probing Questions in Sales ) laying the foundation for providing insight into our product and services. This blog talks all about storytelling for sales professionals and how you can WOW your prospects with your sales pitch. We cover the following: 1) Your demo/sales pitch is only half as important as your story. . 2) My go-to framework for the initial sales deck. . 3) How to weave a st

Sales 47
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PODCAST 06: The Secret to Incredible Sales Management and Building a Coaching Culture

Sales Hacker

On this episode of the Sales Hacker podcast, we talk with Marc Jacobs , SVP of Sales and Customer Success at CB Insights about the secret to incredible sales management and building a sales coaching culture. What You’ll Learn. How to instill a coaching culture in an organization. Building a professional development program resulting in high quota attainment for SDRs turned Account Executives.

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A 5-Step Discovery Call Checklist Proven to Increase Conversions by 580%

Sales Hacker

The most important sales conversation that your reps are having with your prospects is the first one. You not only need a solid structure for this call but also an airtight discovery call checklist to increase your chances of conversions. Think about it. If that conversation doesn’t quickly deliver tremendous value, there won’t be a follow-up meeting, a demo or a proposal.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Your Foolproof Formula to Become a Sales Manager in 2018

Sales Hacker

This article talks about how to become a sales manager in 5 crucial (and doable) steps. You’ve done what you can at your current level and need the challenge only a promotion will bring. But it’s a task easier said than done. How do you stand out from your colleagues and distinguish yourself as the only logical choice for the next promotion ? Well, you’re in luck.