Sat.Apr 07, 2018 - Fri.Apr 13, 2018

article thumbnail

The 5 insights understood by all great SaaS sales reps

Intercom, Inc.

Great SaaS sales reps can change your entire business. The best ones are efficient, motivated, effective, and creative in how they operate on a day-to-day basis. They have a knack for identifying quality prospects, making strong impressions quickly, and closing deals that seem out of reach. So what is it about these SaaS sales reps that differentiates them from the rest?

Scale 224
article thumbnail

The Disappearance of the Fundraising Demo

Tom Tunguz

Ten years ago, Guy Kawasaki took this photograph of me. I was attending my first YCombinator Demo Day, maybe three months into my time at Redpoint. Much has changed. I’m am not as young or as green. YCombinator has thrived and scaled. And the startup demo has disappeared. At that August Demo Day, each pitch lasted eight minutes. Without fail each featured a demonstration of the product.

Scale 167
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Make Deal Support Your Sales Organisation’s Secret Weapon

Sales Enablement, SaaS and Growth

For the most part, sales enablement is poorly defined and often misunderstood. Across the world conversations take place, day in, day out between business leaders as they decide the part that sales enablement can, should and will play within their organisation. At a high level, they recognise the value and importance of a team whose role is to help the sales organisation become more productive and ultimately, successful, but when it comes to the finer details, they can often struggle to crack th

Scale 112
article thumbnail

The SaaS Executive’s Guide To Building A Winning Go-To Market Strategy

Sales Hacker

The Winning By Design Blueprint Series provides practical advice for every part of a SaaS sales organization. In this blueprint, we take a tactical approach on how to build a go to market strategy. This will then help you diversify your revenue, make your business more resilient to economic setbacks and help you plan for growth. 5 Steps To Building Your Go To Market Strategy. 1.

SMB 72
article thumbnail

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

article thumbnail

For clues to messaging’s future, look no further than its past

Intercom, Inc.

Like many great inventions, messaging wasn’t born out of necessity. One of the earliest sightings of real-time computer messaging was through a time-sharing operating system built at MIT, the Compatible Time-Sharing System (CTSS), which ran on an IBM 7090: CTSS was a primitive form of email that allowed up to 30 users to send messages asynchronously.

More Trending

article thumbnail

Marketing Automation Vendors Are Not Delivering On Marketers’ Needs For Reporting And Analytics. Here’s Why.

InsightSquared

Marketers look to their marketing automation platforms (MAPs) not only to execute many of their demand generation activities, but also to understand the effectiveness of their marketing programs. However marketers are largely dissatisfied with the reporting their MAPs offer. This is what the findings were in a study done by Heinz Marketing and InsightSquared titled, Marketing Automation Platform (MAP) Satisfaction Survey 2018: Are Marketing Automation Vendors Still Meeting the Needs of Today’s M

article thumbnail

7 Lessons from 90 Days in Customer Success

Sujan Patel

Before we hired our first customer success role at Mailshake, I wanted to do the job myself for a few months to better understand what’s realistically possible for any person I’d want to hire. I spent 90 days putting some success measures in place, getting a few quick wins, and knocking out some of the […]. The post 7 Lessons from 90 Days in Customer Success appeared first on Sujan Patel.

article thumbnail

What’s the best Salesforce alternative? Why (most) startups should NOT use Salesforce

CloseSaaS

One of the most common questions Steli’s been fielding from startup founders for years, is “should we use Salesforce?” Now, as a sales CRM ourselves, our answer is undoubtedly biased, but because we’ve become so well-known as one of the best Salesforce alternatives on the market, we’re very clear.

Startup 52
article thumbnail

How to Influence Buyers Who Think They Don’t Need You

Sales Hacker

The post How to Influence Buyers Who Think They Don’t Need You appeared first on Sales Hacker.

Sales 73
article thumbnail

How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

article thumbnail

Totango Releases Spark Customer Success Platform

Totango

Today, Totango released its Spark Platform to provide customers with proven results quickly. Spark, the next generation customer success platform, guides enterprises through the successful completion of each stage of the customer journey with relevant information, analytics and best practices to help them achieve their business goals faster. Catch Guy’s announcement of Spark at Customer Success Summit on March 5: Spark provides modular units of value, called SuccessBLOCs , which you can use out-

article thumbnail

GDPR for SaaS Environments: 3 Questions to Ask Yourself

BetterCloud

This post originally appeared on CIO.com. In just a few weeks on May 25, 2018, the deadline to be in compliance with GDPR will be here. For IT professionals who manage SaaS apps, GDPR compliance can be a little tricky. The sprawl of SaaS data can be hard to see and, in turn, protect. Here’s what you need to know to be GDPR compliant in the age of SaaS. 1.

SaaS 40
article thumbnail

How to know when exactly you should contact your prospects

CloseSaaS

When we talk about sales strategies, it’s easy to obsess over specifics. How to write the best cold email or sales script. Where to find your prospects. How to ask for the close. But there’s one crucial fundamental that so many salespeople ignore: Timing.

article thumbnail

CRM Implementation Best Practices: Your Nifty 4-Point Checklist

Sales Hacker

There’s dirty data everywhere— especially in your CRM. Your CRM implementation best practices checklist may talk about data cleansing but does it cover how to make sense of what data and when? This quick post talks about: 1. What a successful CRM implementation looks like. 2. A sales manager’s role in this successful implementation. 3. The CRM implementation best practices framework. 4.

article thumbnail

The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

article thumbnail

Outseta Company Update - April 2018

Outseta

By Geoff Roberts 3 min read This is the first company update we’ve published in 2018, so let’s start with the big picture; we’ve delivered our minimum viable product, have started charging our users, and are continuing to develop the platform based on user feedback. Here’s a closer look at what’s new. Our team is growing We’re excited to announce that James Lavine has joined our team as a designer.

article thumbnail

Gartner: Cloud giants' dominance poses challenges for users

ITPro

News. Top 10 providers could gain "unchecked influence" over customers.

Cloud 40
article thumbnail

How to book more (and better qualified) meetings with Rachel Williams and Scott Barker

CloseSaaS

Here's the recording of today's webinar on how to book more (and better qualified) meetings, with Calendly's Rachel Williams, SalesHacker's Scott Barker, and Steli.

B2B 52
article thumbnail

You’ve Been Overlooking the ONE Reason Your Deals Go Sideways

Sales Hacker

This is part 1 of a 6-part series that breaks down the crucial components of sales meetings. I’ll introduce the components of an effective discovery meeting structure and why it works. I have watched many sales reps come and go and ascend up the ranks from SDR (Sales Development Rep) to AE (Account Executive). Surprisingly it’s very easy for me to see who will struggle to deliver revenue and who will succeed.

article thumbnail

Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

article thumbnail

Dribbble CEO Zack Onisko on building a business around community

Intercom, Inc.

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Zack began his career as a product designer before moving into product management and then growth roles. Most notably he led growth strategy at Creative Market (a global marketplace for design content that was acquired by Autodesk) and Hired.com.

Business 215
article thumbnail

Totango Releases Spark Customer Success Platform

Totango

Today, Totango released its Spark Platform to provide customers with proven results quickly. Spark, the next generation customer success platform, guides enterprises through the successful completion of each stage of the customer journey with relevant information, analytics and best practices to help them achieve their business goals faster. Catch Guy’s announcement of Spark at Customer Success Summit on March 5: Spark provides modular units of value, called SuccessBLOCs , which you can use out-

article thumbnail

How to Reach More People with Content Marketing by Changing How You Write

Tom Tunguz

Ben Franklin’s edits to the Declaration of Independence. The average English sentence has been shortened by half over the last five hundred years. Read the first sentence of the Declaration of Independence to see why. It is 71 words long and contains 8 recursive clauses. I read it ten times before I understood it. I have 48 seconds with you , my reader.

article thumbnail

How to Build Sales Content that Works in 2018

Sales Hacker

The post How to Build Sales Content that Works in 2018 appeared first on Sales Hacker.

Sales 62
article thumbnail

Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

article thumbnail

The art of competitive selling: how to sell your product in a crowded marketplace

Intercom, Inc.

The SaaS industry has exploded in recent years due to relatively low barriers to entry, readily available venture capital funding and a deeper, more conscientious understanding of problems faced by internet businesses. With this explosion comes a proliferation in the number of competitors in every area , both direct and indirect. In today’s market, there is no such thing as a software company that doesn’t have any competitors.

article thumbnail

?? SaaS Roundup: The week’s best reads, now on the ChartMogul blog

Chart Mogul

Great news! We're bringing our popular SaaS Roundup newsletter to the ChartMogul blog. Now you can get your weekly dose of SaaS industry updates in whatever form suits you. Back in September 2015 I sent the very first edition of SaaS Roundup to 195 recipients. As someone who was new to the SaaS industry at the time, I felt somewhat overwhelmed at the volume of content available — blog posts from startups, enterprise businesses, VCs, bootstrappers and everyone in between.

SaaS 49
article thumbnail

Cisco broadens Tetration security delivery with cloud, virtual buying options

Network World

Cisco has added new cloud and virtual deployment options for customers looking to buy into its Tetration Analytics security system. Cisco’s Tetration system gathers information from hardware and software sensors and analyzes it using big-data analytics and machine learning to offer IT managers a deeper understanding of their data center resources. [ Don’t miss customer reviews of top remote access tools and see the most powerful IoT companies. | Get daily insights by signing up for Network World

Cloud 40
article thumbnail

You’ve Been Overlooking the ONE Reason Your Deals Go Sideways

Sales Hacker

This is part 1 of a 6-part series that breaks down the crucial components of sales meetings. I’ll introduce the components of an effective discovery meeting agenda and why it works. I have watched many sales reps come and go and ascend up the ranks from SDR (Sales Development Rep) to AE (Account Executive). Surprisingly it’s very easy for me to see who will struggle to deliver revenue and who will succeed.

article thumbnail

6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

article thumbnail

Keep it personal: How to convert your leads via live chat

Intercom, Inc.

When a potential lead gets in touch, it’s important to remember that they are in the driving seat. So, for the sales team, it’s about building trust before creating urgency – and live chat is the perfect tool for this. It allows you to be personable and expressive with your leads and allows them to buy things in the way they want to. Potential leads should feel supported at every stage of the journey and excited about signing up to your product.

Branding 186
article thumbnail

Here’s How to Hire a VP of Sales That Will Last Longer than 19 Months

Sales Hacker

Bad sales hires are painfully expensive. It’s a helluva lot more expensive when you’re in the dark about how to hire your VP of Sales. Take this founder of a startup that I just spoke to—they churned their VP of Sales after he crashed and burned in less than 14 months. It’s cost their business four quarters of performance , employee morale, and a BDR team that’s hanging by a thread led by a shining star of a director of sales who is stepping up to the plate but stretched

article thumbnail

Cisco broadens Tetration security delivery with cloud, virtual buying options

Network World

Cisco has added new cloud and virtual deployment options for customers looking to buy into its Tetration Analytics security system. Cisco’s Tetration system gathers information from hardware and software sensors and analyzes it using big-data analytics and machine learning to offer IT managers a deeper understanding of their data center resources. [ Don’t miss customer reviews of top remote access tools and see the most powerful IoT companies. | Get daily insights by signing up for Network World

Cloud 40