Sat.Dec 25, 2021 - Fri.Dec 31, 2021

How to Build a Customer Centric Roadmap for Your SaaS Product

Totango

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. This promotes customer satisfaction, benefiting your clients and bringing your business higher retention rates and upsell revenue.

How to Protect Your Website from Hackers and Data Breaches

Neil Patel

The number of website data breaches is steadily growing. Statista data shows the number of U.S. breaches rose from 662 to more than a thousand in recent years. Some industries like government and healthcare have been particularly affected.

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It Was an IPO-a-Day in 2021. We’ve Never Seen That Before

SaaStr

The Wall Street Journal had a great summary of IPOs in 2021 and before. One of the top takeaways is the sheet rate of IPO creation.

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Kellblog Predictions for 2022

Kellblog

Well it’s time for my annual predictions post, a series now in its eighth year. Before diving in, let me remind readers that I do these predictions in the spirit of fun, they are not business or investment advice, and that all of my usual disclaimers and terms apply.

How Software Companies Fit into the Payments Revenue Food Chain

As software companies become a larger part of the payments world, they need to decide how far up the payments revenue food chain they want to go. How much can software companies earn from payments? Find out more in this eBook!

5 Ways Customer Success Leaders are Fighting Burnout

Totango

Burnout is a dangerous and costly condition that should not be taken lightly. If you’ve noticed any signs of burnout within your team, it’s important to take action immediately to prevent any long-term consequences to the health of your employees as well as to your organization.

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The Secrets to Scaling Zapier to 500 Employees from Employees Themselves with Wade Foster, Co-founder & CEO at Zapier (Podcast 510 and Video)

SaaStr

Zapier grew from a small SaaS startup to a company with over 500 employees over a decade. Want to know how they did it? . Wade Foster, Co-Founder and CEO, shares secrets from 20 of the earliest employees at the company.

Facebook Lead Ads: What They Are and How to Use Them

Neil Patel

It has 2.89 billion monthly active users , a global presence, and a massive influence on consumer buying decisions. What am I talking about? Facebook, of course! Given its broad audience, marketers and businesses can’t afford to ignore Facebook if they want a fresh pool of prospects to target.

How to Fight Excessive Customer Churn: 4 Winning Strategies

Totango

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. The more customers you lose to churn, the more you have to invest in new customer acquisition to maintain your revenue, and the harder it becomes to grow your business.

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My Favorite Books of 2021

Tomasz Tunguz

These are my favorite books from this year. The Future of Money. I’m waist deep in this compendium of financial history that traces money from the first paper currency issued by Kublai Khan to modern day crypto. The Future of Money is great so far, but I’m running out of time to finish it before 2022, so it might not truly belong on this list! Words like Loaded Pistols.

How Becoming a Payment Facilitator Improves Your Merchant’s Experience

Many business-to-business software companies were founded for a single, fundamental purpose: to improve the business solutions. How does becoming a payment facilitator help them achieve this? Find out in this guide!

Inbound or Outbound Sales? The Answer is Yes

SaaStr

There’s a meme, a CommonThink, among certain segments that Outbound Sales is Bad, or at least, a Little Unseemly. And maybe a lot bit Old School.

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Top 10 Shopify Merchant Pain Points and App Ideas to Solve Them

Baremetrics

Shopify has overtaken Amazon as the leading home of ecommerce. Its platform and support are unrivaled, making it the best place to launch an ecommerce shop. However, that doesn’t mean that Shopify merchants don’t have pain points.

26 time-saving tips for the Chrome Android browser

IT World

Mobile web browsing is all about finding what you need quickly and with as little hassle as possible — well, in theory, anyway. In the real world, the act of surfing sites from your smartphone is often anything but efficient.

Mark-to-Market Rounds - What Will Your Startup's Strategy Be?

Tomasz Tunguz

Ten years ago, startups pulled capital from the capital markets. A startup raised money, executed for 12-24 months then sought more capital on Sand Hill, flaunting milestones to justify a higher valuation. Today, a global investor base pre-emptively shoehorns dollars into the most attractive startups, saturating the balance sheet with cash every six to nine months. I call these mark-to-market rounds. Mark-to-market rounds press private markets closer to public markets in three ways.

PayOps Fact Sheet

Infinicept's PayOps™ platform helps your business onboard and manage merchants so you can generate payments revenue, control your customer experience, deliver an improved product, and increase valuation.

Dear SaaStr: What’s the #1 Most Important Thing To Look For In Your First Sales Rep?

SaaStr

The #1 most important criterion for your first 2 reps is: would you buy from her? Leads are too precious in the early days, your brand is non-existent, and everything is quirky and undocumented. Later, this is the wrong criterion.

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The Art of Upselling: How to Charge More Without Alienating Your User Base

Baremetrics

Nailing the ideal price point for a SaaS product is equal parts art and science. Pricing a SaaS product presents a set of challenges different to that of physical goods. Costs, revenue, and perceived value fluctuate considerably in response to a rapidly changing market.

Using the Google Search Trends 2021 Report to Generate Content Ideas

Neil Patel

As marketers, we’re constantly attuned to Google’s ever-changing algorithm, keeping an eye toward shifts in prioritization and SERPs.

SaaS Marketing – Tips to Empower Your Advertising Approach for Faster Growth!

SaaS Metrics

“I know most people are looking for our “one top tip” or the magical “hack” that got us customers; there really isn’t any one thing. We grew email by email, Skype by Skype, webinar by webinar, and looking back; I can’t distill it down to any one thing.” – Des Traynor SaaS. Read more. The post SaaS Marketing – Tips to Empower Your Advertising Approach for Faster Growth! first appeared on SaaS Metrics. Blog SaaS Marketing

Payments 101 Webinar: Demystifying Payments

Speaker: Tracie Poland and Ted Vandeburg

Payments don’t have to be complicated. Whether you're exploring payments for the first time or figuring out how you might put them to work for you, this webinar recording will help you get started.

Be Honest: How Easy Is It To Really Switch to Your App?

SaaStr

When you ask customers to switch from an existing vendor to you …. Do you offer to do ALL the work? The migration? The implementation? The integrations? The data mapping? If not, imagine all the friction you could remove if you did.

You can safely ignore Web3

IT World

The tech visionaries are bickering over Web3. Former Twitter CEO Jack Dorsey tweeted last week that the Web3 idea is not a force for democratizing the web, but instead a tool of the venture capitalists. Venture capitalist Marc Andreessen blocked him on Twitter.

Personalized Advertising and How to Use it in Paid Search

Neil Patel

Personalized advertising is not a new concept. In fact, it’s been around for years and has become more sophisticated as technology has evolved. What used to be considered as spammy or intrusive marketing techniques are now commonplace with personalized advertising.

OIDC Authentication: A Quick Guide

Frontegg

OpenID Connect, also known as OIDC, is one the most commonly used authentication protocols in the SaaS space today. One of the biggest reasons for this widespread adoption is the seamless compatibility with web and mobile.

Compliance 101: What You Need to Know as a Payfac

This guide will help you understand what compliance means as a Payfac, what these requirements are and where they come from, so you can begin to make sense of it all.

Money

SaaStr

After almost 60,000,000 views on Quora, the top #2, #4, #14, and #17 answers are all about how much money CEOs and founders ma ke. And not just “exit” money but salary. Salary is a means to an end for great founders, nothing more. Money matters of course.

Why a Business Should Have Digital Asset Management

SaaS Metrics

In a modern era where technology is constantly advancing and is more widely available around the world, there are now many things and aspects related to living that are now heavily relying on gadgets, computers, and technology in general.

4 Useful Google Podcasts Manager Features

Neil Patel

What’s the hottest piece of content right now? Podcasts. Currently, there are over two million podcasts and more than 48 million episodes waiting for your ears to devour. It’s incredible growth considering there were only 500,000 podcasts in 2018. That’s not all.

Last-Mile Solutions for Health & Wellness Fulfillment

OceanX

In one poll of 2,500 U.S. consumers , researchers discovered that the top two concerns regarding shipping are speed and cost. . It’s no secret that consumers want fast, affordable delivery. In this same poll, only 7.5

How to Choose the Right Business Intelligence Vendor

How does your current BI vendor stack up against the competition? Who’s the perfect vendor for your business needs? Find out by downloading your complimentary copy today!

Top Posts and Vids of the Week: Intercom, Reprise, Y Combinator, and More!

SaaStr

Top Blog Posts This Week: 12 Things You’ll Look Back On in SaaS … And Regret. FT: Yamini Rangan’s Top Metrics as HubSpot’s New CEO. 6 Key Signs a VP Can’t Scale Beyond $5m-$10m ARR. 5 Interesting Learnings from Samsara at $500,000,000 in ARR.

What Should You Expect from A Professional AV Control Service?

SaaS Metrics

Audiovisual control systems are essential in most offices that regularly run meetings and conferences. It is true that when multiple systems, are connected they can stop functioning at any moment.

Vice President of Product

Infinicept

JOB DESCRIPTION Job Title: Vice President of Product Location: Denver or remote The Opportunity: Infinicept is a thriving, innovative, fintech company headquartered in Denver, CO seeking an ambitious, driven, Vice President of Product to join our rapidly growing team.