Sat.Aug 08, 2020 - Fri.Aug 14, 2020

Ask Questions Like a Detective

The Marketing & Growth Hacking Publication

How a framework for asking questions can help you solve your most burning customer questions. Continue reading on Marketing And Growth Hacking

Taming the Tail: Adventures in Improving AI Economics

Andreessen Horowitz

AI has enormous potential to disrupt markets that have traditionally been out of reach for software. These markets – which have relied on humans to navigate natural language, images, and physical space – represent a huge opportunity, potentially worth trillions … The post Taming the Tail: Adventures in Improving AI Economics appeared first on Andreessen Horowitz. AI, machine & deep learning enterprise & SaaS Company Building 101

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A SaaS Renewal Strategy Starts On Day One

OPEXEngine

It’s common to design a SaaS renewal process that starts about 90 days before the date of renewal. It’s common, but that doesn’t make it right, does it? A great, proactive SaaS renewal process really starts the day the customer signs up. And renewal is just really one huge part of the overall initiative to retain customers. Let’s start with retention basics. To retain a SaaS customer you need these elements: A product that delivers clear value.

Yes, Your VP of Sales Also Has to Be a Great Salesperson Herself

SaaStr

A mistake many founders make is hiring a VP of Sales who has many strengths — but not at sales per se. A VP of Sales who is smart, polished, and worked at the right place, in a management-level position. That can talk about quota attainment and sales operations and scaling and number.

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Facebook Causes Continue to Show Little Promise as Fundraising Tools

Best Inventory Management Software

The Daily Egg

Inventory management is more than just keeping track of the items in your warehouse and storefronts. It’s about maintaining adequate stock levels and yielding maximum profitability.

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How to Renegotiate When Your Deal Seems Lost

Sales Hacker

Even a seemingly perfect deal can go wrong. Your operating costs can change, a major world event like COVID-19 can disrupt your ability to meet the requirements of your deal, or you may even just fail to consider a detail that would make the deal unprofitable. So, what do you do then?

Meet a VC (Virtually) During Annual at Home

SaaStr

While Team SaaStr was ready to put on the most-epic, in-person SaaStr Annual this year, 2020 might’ve had other plans for all of us in mind. But’s that OK — because we’ll be back in person next year, and we haven’t missed a moment. We recently completed 3 digital-mega events and are taking our 2020 Annual completely virtual for Annual @ Home on Sept 2-3. This flagship event will be our biggest yet.

Best ERP Software

The Daily Egg

Enterprise resource planning (ERP) software combines multiple business-critical tools into a single platform. It’s common for ERP software to include functionality for human resources, accounting, supply chain management, business intelligence, customer relationship management, and more. The best ERP solutions can be tailored to meet the specific needs of individual organizations and industries. With ERP software, […]. The post Best ERP Software appeared first on The Daily Egg. Reviews

A Tactical Approach to Refreshing your Sales Strategy with Dynamic Guided Selling

Predictable Revenue

In a digitally transforming landscape, your sales solutions can guide you towards a more effective way of winning each deal. This kind of support is particularly crucial in a world rocked by a global pandemic. The post A Tactical Approach to Refreshing your Sales Strategy with Dynamic Guided Selling appeared first on Predictable Revenue.

6 Steps to Improving Your Application’s Analytics Experience

No one designs bad dashboards and reports on purpose. So why do so many applications have terrible analytics experiences? Download this ebook for secrets to creating dashboards and reports your users will love.

a16z Podcast: On Vaccines and Vaccinology, in COVID and Beyond

Andreessen Horowitz

WHEN are we going to have a COVID-19 vaccine, and how the heck are we going from (what’s been traditionally been up to) 12 years or so of vaccine development compressed into 12 months or so?

5 Pieces of Advice Entrepreneurs Never Hear. That They Need to Hear.

SaaStr

My top list of advice founders never hear: Slow it down if you don’t have a great co-founder. We all get excited to “get going” with a start-up. But if your co-founder isn’t great, if they don’t have the right skills to complement yours, and/or if they aren’t committed enough … it won’t work out. More here: A Simple Commitment Test For You And Your Co-Founders | SaaStr.

Getting Started with a Customer Success Program at Lucid

Totango

In our latest installment in the CXO Series , we sat down with Stephanie Comardelle, Vice President of Customer Experience, Success, and Solutions at Lucid to discuss what it takes to implement a stakeholder engagement plan at a time when there is so much going on as well as how they are managing their new customer success program. .

PODCAST 122: Tips for Building a Diverse Team of High-Quality Salespeople with Wesley Ulysse

Sales Hacker

This week on the Sales Hacker podcast, we speak with Wes Ulysse , Head of Sales, North America at Red Points, a SaaS company that’s leveraging AI and machine learning to protect brands’ online intellectual property. Wes started his professional career as an accountant for the New York City Ballet. After four years, he didn’t like being stuck behind a desk, so he moved into SaaS.

Don't Pick Your Next LMS Until You Read This Guide!

With so many factors and people to consider, how do you make sure you pick the right LMS? It’s simple: This guide covers crucial considerations with actionable advice and professional insights, so you know you’ve picked the perfect eLearning solution.

16 Minutes on the News #38: Teladoc & Livongo, Is Virtual Care Fully Here?

Andreessen Horowitz

In this episode of 16 Minutes — our show where we cover recent headlines; tease apart what’s hype/ what’s real; and help orient where we are, trends-wise, on the long arc of innovation — we cover the merger of Teladoc … The post 16 Minutes on the News #38: Teladoc & Livongo, Is Virtual Care Fully Here? appeared first on Andreessen Horowitz.

Aaron Levie: “CIOs are Only Buying 3 Types of Software: Collaboration, Security … and Cost Savings”

SaaStr

At the recent SaaStr:Enterprise event , almost 100,000 of you across all social media tuned into to hear 20+ enterprise Cloud leaders sharing what they’re hearing, seeing … and doing differently. To me, perhaps the most interesting discussion was the one I had with Aaron Levie, CEO of Box. Because Box is broad and horizontal. Box is everywhere, and it’s been around for 15+ years.

How Should You Define Customer Success?

Totango

In customer success, your customers define their own victories. No one-size-fits-all finish line exists that clients must strive to cross, and there is no Harvard Business School concept of accomplishment you can award your customer before resting on well-earned laurels.

The Link between Sales Happiness, Performance and Technology

Sales Hacker

The post The Link between Sales Happiness, Performance and Technology appeared first on Sales Hacker. Choice Freshworks Partner Sales Life Webinars

SaaSOptics SaaS Metrics Template

Download this template that includes calculations, formulas, definitions and a customizable dashboard. The template includes subscription momentum metrics (ARR, customer count, avg. ARR), churn and retention metrics, and customer lifetime value metrics.

The Rise of Self-Service Analytics

Chart Mogul

Self-service analytics products are challenging the status quo of building versus buying data solutions, and changing how data teams work. ChartMogul’s CEO, Nick Franklin, shares his observations on how they’re shaping the future of data. As more self-service analytics products enter the market, data professionals are choosing to buy vs build more than ever.

Mark Your Calendars – Important Dates to Know for SaaStr Annual at Home

SaaStr

We’re just a few weeks away from SaaStr Annual 2020 at Home on September 2-3. Our incredible line-up includes. CEO of Mailchimp. CEO of $20b ZoomInfo. CEO of Stackoverflow. CEO of YCombinator. COO of Github. CPO of Zendesk. CPO of Asana. CMO of Twilio. CMO of Snowflake. VPE of Slack. VPE of Twitter. and 100s more!! And a keynote pass is FREE!! Here’s some important information to help you make the most of the world’s largest online community event.

5 Tips to Deliver a Great SaaS Customer Onboarding Experience

Totango

Customer onboarding is an introduction to a new way of working. Your customer has sought out your product because they hope it will bring them value and growth. Achieving this success depends on your customer’s ability to quickly get to grips with your product’s interface, features, and the way the whole program integrates with their workflow. .

How to Spy on Your Competitor’s SEO in 60 Seconds

Neil Patel

Have you ever searched for a term on Google and wished that your website ranked for it? You know that if that traffic was going to you, it could change your sales, your revenue, and even your life. But sadly, that traffic is going to your competition. ??. Well, today we are going to change that. I just released a new version of the Ubersuggest Chrome Extension that will give you insights into your competition’s SEO strategy so you can beat them…. Introducing the new Ubersuggest Chrome Extension.

Why Distributed Tracing is Essential for Performance and Reliability

Speaker: Daniel "spoons" Spoonhower, CTO and Co-Founder at Lightstep

Many engineering organizations have now adopted microservices or other loosely coupled architectures, often alongside DevOps practices. Together these have enabled individual service teams to become more independent and, as a result, have boosted developer velocity. However, this increased velocity often comes at the cost of overall application performance or reliability. Worse, teams often don’t understand what’s affecting performance or reliability – or even who to ask to learn more. Distributed tracing was developed at organizations like Google and Twitter to address these problems and has also come a long way in the decade since then. By the end of this presentation, you’ll understand why distributed tracing is necessary and how it can bring performance and reliability back under control.

The Complete Guide to Quantum Leaping Personalization at Scale

Sales Hacker

There is an existential crisis with personalization today. If you do it wrong, you alienate your customers. And even if you do a good job, you’re often ignored and risk being seen as an irritation. You only have one shot of standing out, and that’s by doing a GREAT job and hyper-personalizing. So, stop settling for good. I’m going to walk you through everything you need to know to hyper-personalize and take a quantum leap forward with your outreach.

Here’s How Much Your VCs Make

SaaStr

Q: How much does a venture capitalist make? It varies widely. First, are you talking about cash or “carry” (i.e., share of the gains)? The partners in a fund generally keep 20% of all the gains — once all the fees are paid back (this can be higher at top funds). But how that carry is shared varies widely. Partners in smaller firms often share carry (gains) fairly equally relative to seniority.

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Conflicting Data on the State of the US Early Stage Market

Tomasz Tunguz

After I wrote a post on the health of the seed market during COVID , the Angellist team emailed me saying they observed different patterns in their early-stage data and offered to collaborate. This data set is unique because it records transacted deals on the Angellist platform. The first post highlighted a 40% reduction in seed investment in Q2 2020 and 42% increase in Series A investment, quarter over quarter. Angellist data shows different patterns.

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9 Must-Have Integrations to Level Up Customer Success Software

ChurnZero

It’s generally considered good life advice to forgo trying to be all things to all people – and the same goes for products. At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

10 Examples of Innovative Marketing Strategies for Startups

OpenView Labs

Marketing in the age of the new normal —yes, we’re tired of the phrase “new normal,” too—means taking a good look at our current strategy and seeing where it can be better. COVID-19 derailed many companies’ plans and campaigns, causing mass layoffs and pushing everyone to pivot their strategy. But we won’t deny that there are now opportunities for companies and startups to truly do good as brands—brands, we hope, who will be an essential part of their customers’ lives moving forward.

5 Very Good Days, and 5 Pretty Bad Days, as a SaaS CEO

SaaStr

A ways back, Forbes was kind enough to pick up a thread I did on Quora about my 5 favorite good days, and 5 most visceral bad days, in the early days, of getting from $0 to $10m in ARR. Let me expand on it here since the original answer. Maybe it will be cathartic for you. And I’m also going to throw in a few small moments from running “SaaStr Inc” now to almost $20m in annual revenue, and investing in a handful of awesome unicorns.

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Words matter: Removing exclusionary terminology from our codebase

Inside Intercom

In the past few months, the world has changed in many ways. The Black Lives Matter movement has sparked a much-needed dialogue about diversity and inclusion in the workplace. Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog.